Summary

Accomplished, degreed IT professional with the ability to understand enterprise software solutions encompassing technical, business and end user perspectives. Passionate client advocate who believes software should be developed collaboratively with an agile team focusing on the customer and end users. Strategic planner with strong project management and prioritization skills. Self-motivated professional with the ability to communicate across all levels of the business. Superb organizational and analytical skills. Comprehensive skill set includes:

Agile and Waterfall Software Design Life Cycle (SDLC) methodologies

SQL and database knowledge

Requirements gathering and writing, including vertical slicing and user stories

Functional and UAT testing

Formal documentation composition

Internal/external training and product demonstration

Multi-currency expertise

Professional Experience

CGI, Cleveland OH

Senior IT Consultant, Business Analysis, May 2014 – February 2018

Responsibilities

Acted as a liaison between end-users, clients, project managers and developers in formulating and defining complex systems requirements, scope and objectives.

Analyzed application development goals, business and end-user needs, document requirements and make recommendations for system logic and system enhancements.

Mentored and collaborated with other business analysts to determine functionality of new systems as well as modifications to existing systems.

Supported management, developers and testers during the development, testing and implementation of enhancements to new and existing systems.

Monitored backlog items and impediments during sprints to expedite workflow.

Key Contributions

Coached and mentored Junior Business Analysts in Agile practices for requirements gathering and writing.

Created knowledge base utilizing JIRA and Confluence to expedite common production issues resolutions.

Acted as Lead Business Analyst for large implementation project for detecting medical claims fraud, waste and abuse.

Collaborated with development and project management teams to create and update Business Requirements document for large project in order to meet client deliverables.

Facilitated design sessions to further define requirements and test case scenarios.

Expedited integration, regression and UAT testing by developing and maintaining a comprehensive test plan utilizing Test Manager.

Awards

Proactive award – Business Process Improvement

Star award: Peer nominated – Dedication to Project

MRI Software, LLC, Solon OH (fka Intuit Real Estate Solutions)

Senior Software Quality Assurance Team Lead, Product Development, August 2010 - August 2013

Responsibilities

Collaborated with product owner and agile development team in the creation of business requirements and user test cases.

Trained development engineers on existing product functionality.

Participated in project planning, sprint and release planning, demos and other scrum related meetings.

Analyzed test defects and results to ensure high quality product.

Key Contributions

Generated business process test plans to validate the software provides value for clients.

Developed 12 knowledge transfer documents to assist development team in product understanding.

Partnered with product owner in defect prioritization to determine if defect severity fell within project scope.

Designed and maintained test coverage reports for functional and regression testing efforts, reporting key metrics to Senior Management.

Coordinated and maintained test plan covering over 2500 test case scenarios.

Facilitated team scrum meetings and retrospectives.

Intuit Real Estate Solutions, Highland Hills OH

Senior Software Product Specialist, Global Client Support, March 2005 - August 2010

Responsibilities

Performed top tier accounting software support for global real estate management clients.

Mentored lower-tier help desk analysts.

Supported sales and consulting departments.

Championed product improvements through product management process.

Key Contributions

Liaison to Product Development: identified and championed program issues, tested 150 program fixes and recommended product enhancements.

Identified primary cause related to product issue where 600 client cases were reported. Worked directly with development team to resolve 25 critical program defects.

Partnered with Product Development as member of Product Launch Team assisting clients’ transition to new version platform.

Prioritized and maintained Product Incident Report backlog for 250 program issues.

Sustained a high level of technical expertise on multiple supported software versions.

Represented company at International Users Conference for 6 years. Conducted 15 training sessions for clients. Recognized as energetic, passionate, and knowledgeable presenter by attendees.

Certifications

Lean Six Sigma Green Belt

Education

BBA, Accounting, Cleveland State University

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