Customer Service High School

Dominique-Alexis Johnston

*** ***** *** ** *******, GA 30310 Phone 404-***-****

************@*****.***

Areas of Strength

• Exceptional time-management skills as exemplified by maintaining full time employment and a full course load of study.

• Interpersonal and communication skills developed through customer service occupations.

• Ability to work with several computer operating systems, including Windows, Mac OSX and Linux

• Leadership and Teamwork skills enhanced through various managerial roles

• Proficient in all Microsoft Office Products

Experience

September 2017 Present

Alorica

Verizon Customer Representaive

Respond to customers enquires quickly and accurately

Manage assigned tickets in compliance with company’s Customer Care processes and procedures

Surpass personal targets and possess a clear understanding of performance metrics

January 2017 September 2017

Precision Healthcare Communications

Customer representative

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Build rapport with clients

March 2016 March 2017

Humana Pharmacy Campaign

Pharmacy Representative

Demonstrated competency in Windows applications, and wireless, virtual, and cloud

technologies.

Complete ongoing training to stay abreast of product, service and policy changes.

Handled a high influx of inbound calls within a dynamic call center environment.

Responded to customer inquiries and requests and resolved issues efficiently and professionally.

May 2015 March 2016

Sports Authority

Sales Associate

Effectively advise and sell to custoners by understanding their goals, and asking appropiate questions to determine their needs.

Develop proper knowledge of features and benefits of products

Being familiar with daily adverting and promotions to accurately inform the customer.

August 2014 – May 2015

RaceTrac

Store Associate

• Provide excellent service to guest;

• Balance cash and inventory transactions;

• Keep fresh foods stocked and ready to eat;

• Maintain a clean, guest friendly environment in the store.

July 2012 – August 2014

Solid Property Inspections

Secretary

• Greeted all visitors courteously and determined their needs; as appropriate, ensures proper sign-in or authorization; handout forms/paperwork for completion and directed individuals to the proper person or station/office or waiting area

• Operated the unit switchboard; screen in-coming calls, took messages, provided answers to general questions, made referrals and directed incoming calls or page personnel as appropriate.

• Received, sorted and distributed incoming mail.

Education

High School Diploma, May 22, 2014

Campbell High School

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