Customer Service Professional Experience

DONNA LAMBERT

Owasso, OK 918-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Resourceful and accomplished financial and customer service professional with nearly 20 years of experience with a top Fortune 500 company. Recipient of excellence in customer service and employee of the month awards.

SKILLS & TECHNOLOGY

QuickBooks, Excel, Word, 10 Key, ReconNET, AssureNET GL, SAP Accounting software

PROFESSIONAL EXPERIENCE

Wal-Mart Stores, Inc., Bentonville, AR, 03/1998 – 10/2017

Bank Auditor Specialist IV, 2002 – 2017; (Remote 04/2009 – 10/2017)

Reconciled Wal-Mart and Sam’s Club corporate bank statements, successfully balancing bank accounts shared by 1200 Wal-Mart stores containing over $50,000,000. Created comprehensive reconciliation reports and data presentations. Monitored accounts for fraudulent activity and alerted internal asset protection team.

Medical Emergency Response Team (MERT)

MERT Team Lead, 2005 – 2009; Responder, 2000 – 2005

Coordinated emergency response efforts for entire facility. Lead team of six MERT responders.

Managed MERT team training schedule and co-lead monthly team training sessions.

Liaised with all departments to coordinate and train on workplace safety issues and compliance with OSHA and other relative laws. Certified First Responder.

Switchboard Operator, 1998 – 2002

Simultaneously processed cell phone records for entire Wal-Mart organization, with 100 % accuracy, and handled 300 incoming calls per day.

VOLUNTEER EXPERIENCE

Boy Scouts of America

Cub Master, 2015 – 2016

Organized and led Cub Scout monthly meetings for 40 Scouts. Planned and directed all Scout campouts and activities.

EDUCATION

Crowder College, Neosho, MO

Southwest R5 High School, Washburn, MO – 1981

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