SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

KELLY MITCHELL

*** ****** *****, *** ******, ME 04609 H: 207-***-**** C: 207-***-**** ac4qc4@r.postjobfree.com Customer Service Manager who specializes in quality service, customer retention, productivity and team management. Dedicated to providing excellent customer service and making operational and procedural improvements.

Client relations specialist

Conflict resolution techniques

Team management

Skilled multi-tasker

Focused on customer satisfaction

Persuasive

Training and development

Deadline-oriented

Fast learner

05/2005 to 10/2017 Office Manager

Downeast Windjammer Cruise Lines - Bar Harbor, ME

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately.

Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism.

Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. 05/2003 to 10/2004 Stock/shipping Associate

Christmas Spirit Shop - Bar Harbor, ME

Unpacked and priced incoming stock merchandise. Packed and shipped out orders. 07/2001 to 10/2003 Medical Assistant

Self employed - Bar Harbor, ME

Home health care provider for elderly couple in their home. One with Parkinson's Disease and the other with Alzheimer's. Provided routine household chores along with preparing meals and assisting in bathing, etc.

06/1989 to 07/2001 Medical Assistant

Portamedic - Raleigh, NC

Preformed insurance medical exams to include health history, EKG's and blood draws. Responsible for scheduling appointments, chain-of-custody with specimens, centrifuging blood and transfer of serum as well as shipping to the lab in a timely manner. Medical and basic studies

EXTRA-CURRICULAR ACTIVITIES

University of Maine - Ellsworth, ME, United States Studied Anatomy and Physiology II and Chemistry.

General Studies

Wake Technical Community College - Raleigh, NC, United States Studied English and Sociology.

Medical Assistant Certificate: Medical Assisant

Ross Medical Education Center - Jackson, MI, United States Studied all aspects of medical assisting to include medical terminology, lab testing and procedures, medical instruments, surgery techniques, vitals, medical coding and billing, I am a self starter who enjoys being creative. I own two small business's: I create unique candles adding sea glass and also have a photography business where I offer a different prospective to any scene. I was the head photographer for the Acadia Centennial 'Then and Now' project. I have a passion for photography and the great outdoors. I work well independently and in a team environment.

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