IT Professional
Resume:
Peyton, CO *****
******.*******@*****.***
JOSEPH WOOTTEN
PROFESSIONAL SUMMARY
Motivated IT professional with solid experience in all aspects of IT in both big and small business environments always looking to learn, grow, and expand my IT knowledge. Excellent problem solving and resolution skills with a strong focus on customer service. Proficient with time management, prioritizing multiple issues, and communication. From having worked with large military, health care, and corporate organizations I am very familiar with procedures, priorities and service level agreements in a fast paced environment. Strong team oriented attitude with no problem excelling as an individual. Able to adapt to changing environments and learn new technologies and procedures quickly.
EXPERIENCE
DIRECTOR OF IT AND CYBER COMPLIANCE
IMPRIMIS, INC. (I2)
Colorado Springs, CO
May 2015 – Present
Supervised IT department employees to include scheduling, regular reviews, corrective actions, and guidance with projects and assigned tasks. Responsible for all IT systems including hardware, software, and security. Developed and implemented new IT policies and procedures to include: new security measures, maintenance procedures and schedules, change control boards, etc. Reorganized and streamlined the IT infrastructure hardware and software needs. Assigned as Lead Assessor and managed assessment teams for cybersecurity audits, assessments, and remediation both internally and for outside clients’ networks. Worked heavily with the marketing and sales departments to develop marketing campaigns and strategies, new pricing models, and new products/services.
DIRECTOR OF CYBER NETWORK ENGINEERING
NATIONAL CYBER EXCHANGE (NCX)
Colorado Springs, CO
March 2016 – Present
Worked with and acted as the operational arm of the National Cybersecurity Center (NCC), where I provided advice and guidance on cybersecurity issues. Fielded emergency calls related to cybersecurity threats and incidents. Developed virtual reality (VR) training material used as an aid in cybersecurity awareness training. Provided general cybersecurity awareness training to small business owners at an event hosted by the Pikes Peak Small Business Development Center. Acted as the subject matter expert (SME) at multiple events hosted by both the NCC and/or NCX. Managed staff and infrastructure to support the mission of NCX.
SENIOR SYSTEM ADMINISTRATOR
CENTERSTONE
Nashville, TN
September 2014 – May 2015
Administrator over 200+ servers between 2 datacenters with a mixture of both physical and virtual machines. Primary Microsoft Exchange administrator managing an Exchange 2010 environment consisting of a 3 node DAG, 2 CAS arrays, 4 Hub Transport servers, and a primary and backup TMG. Provided daily monitoring and weekly usage reports. Managed IronPort traffic monitoring tools to track and prevent any unwanted information from leaving the network. Primary administrator for EMC Avamar backups and replication. Created and managed backup schedules and preformed data integrity checks. Maintained a ticket queue of escalated/server related issues. Completed monthly patches and updates and also participated in after hours on-call rotation.
WINDOWS SYSTEM ADMINISTRATOR, HP ENTERPRISE SERVICES
Nashville, TN
May 2012 – September 2014
Maintained data center consisting of approximately 100 servers including 60 virtual residing on 7 ESX hosts in support of approximately 300 users on the TennCare account. Built and provided technical support for multiple versions of Windows Server including 2000, 2003, 2008 R2, and 2012. Configured multiple IIS, SQL, share, and various application servers for both development and production environments. Assisted with the implementation of VMware and configuration of ESXi hosts to include the conversion of some systems from physical to virtual. Configured multiple VMware server templates for expedited deployment of new servers. Assisted with the implementation and configuration of a new 3PAR storage array and Brocade fiber switches. Processed customer storage requests. Provisioned LUNS, hosts, and host sets as needed. Optimized storage and resource utilization. Created and managed datastores for use with VM environment. Created and managed user accounts, access, applications using Active Directory and Group Policy Provided 24 hour on-call support to include scheduled maintenance windows and outages. Developed innovative ideas for improved workflow. Managed multiple large scale projects that included obtaining quotes from vendors, multiple team collaborations, and hardware/software acquisition and installation. Authored instructional/technical documentation for SAN, Brocade, VMware vSphere administration along with virtual/physical server builds, inventory tracking, etc.
IT ENTITY SUPPORT
CENTURA HEALTH\ST. MARY-CORWIN MEDICAL CENTER
Pueblo, CO
February 2007 - May 2012
Assisted with the integration of multiple private physician offices into the Centura organization along with continued support. This included new hardware/software deployment, existing hardware/software integration, and building a non-standard electronic medical record server so the practice could access historical data. Assisted with Meditech (electronic medical records) implementation and support. Maintained Meditech and Microsoft print servers. Managed projects for new application install/support, department relocations, and new construction including feasibility of network/connectivity issues. Managed and prioritized trouble calls regarding hardware, software, and printer issues using an online ticket tracking software. Provided on-site support for a 400+ bed medical center with over 2000 users, along with on-call after hours support for multiple health care facilities across the southern part of Colorado.
COMPUTER OPERATOR
PARKVIEW MEDICAL CENTER
Pueblo, CO
October 2006 - February 2007
Provided over the phone help desk support along with on-site support for approximately 2,000 users. Managed Meditech backups. Distributed daily and monthly reports. Maintained inventory. Managed printer repairs. Responded to workstation hardware and software issues, and provided after hours on-call support.
LEAD INFORAMATION SYSTEMS SPECIALIST
US MARINE CORPS
Miramar, CA
April 2006 - September 2006
Supervised 5 – 10 employees, including monthly reviews, counseling, and other administrative duties. Also acted as the compliance officer insuring all subordinate commands’ IT shops followed proper procedures and protocols. Provided IT support for approximately 3,000 users on 3 different networks, including creating and deleting user accounts and Exchange mailboxes, hardware support, software support, and assigning rights and permissions to users to access shared files and services. Maintain LAN and WAN connectivity and technical support for multiple locations across multiple states and countries. Perform server maintenance, security, and antivirus updates.
LEAD SERVER ADMINISTRATOR
US MARINE CORPS
Baghdad, Iraq
December 2005 - April 2006
Supervised a staff of 5-10 employees to include delegation of tasks/projects, periodic performance reviews, etc. Provided server maintenance. Created and deleted user accounts and Exchange mailboxes. Assigned rights and permissions to users to access shared files and services on three separate networks. Preformed visual inspections of sever hardware looking for any errors, signs of overheating, cable management, or safety concerns.
INFORMATION SYSTEMS SPECIALIST
US MARINE CORPS
Miramar, CA
June 2004 - December 2005
Built a Remote Access Service for an encrypted network from the ground up. Provided onsite and remote IT support for approximately 3,000 users on 3 different networks, including creating and deleting user accounts and Exchange mailboxes, hardware support, software support, and assigning rights and permissions to users to access shared files and services. Maintain LAN and WAN connectivity and technical support for multiple locations across multiple states and countries. Performed server maintenance, security, and antivirus updates.
NETWORK ENGINEERING SPECIALIST
US MARINE CORPS
Okinawa, Japan
May 2003 - June 2004
Maintained LAN and WAN connectivity for multiple networks and locations. Configured multiple Cisco routers and switches for use on the network. Assisted in network security and virus prevention.
EDUCATION
BACHELORS BUSINESS MANAGEMENT/INFORMATION SYSTEMS MANAGEMENT
COLORADO STATE UNIVERSITY – GLOBAL CAMPUS
Expected Completion August 2019
3PAR SAN ADMINISTRATION
HEWLETT-PACKARD
2013
CISCO VOICE OVER IP
NEW HORIZON
2005
CISCO ROUTING & SWITCHING LEVEL 2
ULTIMATE KNOWLEDGE
2005
CISCO ROUTING & SWITCHING LEVEL 1
ULTIMATE KNOWLEDGE
2005
ACTIVE DIRECTORY & EXCHANGE 2003
ULTIMATE KNOWLEDGE
2005
DEFENSE MESSAGE SYSTEM
UNITED STATES MARINE CORPS
2003
DATA NETWORK SPECIALIST
UNITED STATES MARINE CORPS
2003
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