Customer Service Data Entry

************@*****.*** *** Washington Street Apt. 303 Dorchester, MA. 02124 857-***-****

OBJECTIVES

To obtain a full-time position in the field of information technology that offers growth opportunities and allows me to utilize and expand my leadership skills and experience.

EDUCATION

University of Phoenix

Est. June 2019 Bachelor of Science in Information Technology

University of Phoenix

February 2017 Associates in Health Administration

Cambridge Rindge and Latin High School

June 2008 High School Diploma

EXPERIENCE

Massachusetts General Hospital Dermatology 50 Staniford Street, Boston, Ma. 02114

Patient Services Coordinator II June 2016 – Current

Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery.

Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems.

Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc.

Employs an elevated level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.

Bulfinch Temporary Service 101 Merrimac St # 5, Boston, MA 02114

Patient Services Coordinator II April 2016 – June 2016

Schedule inbound patient referral requests

Perform PSC front desk duties for multiple Dermatology clinics

Assist in coordinating the Dermatology clinic front desk and scheduling

EXPERIENCE

Robert Half Office Team Division 14 Story St, Cambridge, MA 02138

Administrative Assistant – CBRE with Microsoft September 2014 – April 2016

Answer multi-line telephone and/or transfer calls as well as take & deliver messages.

Data entry; research and confirm client information provided in database using QuickBooks, Excel, and other MS office programs.

Conduct inventory and insure proper order of needed materials.

Schedule appointments for select workers.

Receive and deliver incoming mail/packages as well as ensure pickup of outgoing mail/packages.

Maintain front desk area as well as greet and seat clients.

Robert Half Office Team Division 14 Story St, Cambridge, MA 02138

Sales & Marketing Assistant - Hubspot September 2014 – April 2016

Work in salesforce program and support team with lead scrubbing.

Exceed daily lead sort expectation (300+).

Data entry; research and confirm lead information provided.

Robert Half Office Team Division 14 Story St, Cambridge, MA 02138

Office Assistant – Cambridge Landscape September 2014 – April 2016

Perform Administrative tasks around office as well as cover the Front Desk.

Answer multi-line telephone and take messages or transfer calls as desired.

Deliver received mail to desired offices and prepare outgoing mail for shipment.

Robert Half Office Team Division 14 Story St, Cambridge, MA 02138

Convention Associate - Google September 2014 – April 2016

Helped assist with convention set up as well as stock set areas with items.

Help assist convention guests with set samples and answer any questions.

At end of convention, assist with cleaning up work areas and dispose of trash.

EXPERIENCE

Robert Half Office Team Division 14 Story St, Cambridge, MA 02138

Marketing Assistant – Kendall Square Associates September 2014 – April 2016

Filed membership welcome packets and prepare them to be mailed.

Update member contact information and file cards in order.

Assisted with side projects.

Requested to return for future assignments.

Peet’s Coffee and Tea Logan Airport 1 Harborside Dr, Boston, MA 02128

Supervisor/KeyHolder June 2014 – September 2014

Execute quality store openings and closings, following all necessary procedures, including adherence to safety and security guidelines.

Act as Cash Controller, ensuring the accuracy, completion, and reconciliation of all financial transactions and operate point-of-sale terminals per the Cash Handling Guidelines.

Perform inventory control tasks, including receiving, counting, and ordering product to ensure enough stock is on hand to meet customer demands and to control costs and waste.

Model customer engagement by providing personalized superior customer service.

Assign and ensure completion of cleaning tasks for each service role as well as organization tasks.

Model effective, appropriate communication with customers and coworkers and use to de-escalate and resolve conflict.

Peet’s Coffee and Tea Logan Airport 1 Harborside Dr, Boston, MA 02128

Barista/Cashier February 2014 – June 2014

Engage with customers in a sincere and friendly manner through all points of their store experience, including acknowledging and greeting customers and thanking them for their patronage.

Prepare handcrafted bar drinks and brew coffee and tea, adhering to freshness and quality standards.

Serve beverages in accordance with presentation standards, following safety and health guidelines.

Complete all cleaning, stocking, and organizing tasks assigned by supervisors.

EXPERIENCE

Target Sandy Springs Prado 5570 Roswell Rd, Sandy Springs, GA 30342

Food Avenue Associate/Cashier/Floor Associate/Stock Clerk October 2013 – May 2014

Prepare food/stock product for next day’s sales and maintain proper temperature throughout the shift.

Record temperatures and times to ensure proper food safety.

Take inventory of items in Food Avenue and place order for items and supplies needed during designated days of the week.

Take guests orders and prepare meals as desired offering weekly specials and pushing food items.

Ensure guests to be satisfied during their dining experience.

Cashier as needed, promoting Target brand credit and debit card to each guest.

Stock as well as zone items on sales floor as needed.

Process returns as well as mark out items that are not eligible to be resold.

Sort items that are to be returned onto sales floor.

Spoon’s Restaurant and Sports Bar N/A – Business closed down

Key Holder/Supervisor/Waitress/Hostess/Busser May 2012 – July 2013

Welcome customers into restaurant with standard greeting upon their entrance, seat customers and take their orders, offering daily specials.

Serve customers food order and occasionally check on their satisfaction with their meal.

Obtain their form of payment and distribute change.

Clean of the table and prepare it for the next customer to come into the restaurant.

Whole Foods Market Symphony 15 Westland Ave, Boston, MA 02115

Cashier/Bakery Associate/Stock April 2012 – July 2012

Held a lasting impression for customer’s shopping experience by performing all customer service functions per established procedures.

Maximize team potential through effective and proper procedures for customer check out, handling of tenders, use of tares, and use of PLUs and UPCs.

Stock products on the floor and complete inventory for product ordering.

Answer bakery phone calls in timely manner and record orders and special requests with excellent phone etiquette.

Bake and distribute bread, cookies, muffins, etc. as needed on sales floor.

SKILLS

Data Analysis

Proficient in Microsoft Office including Excel and PowerPoint

Ability to work under pressure

Decision Making

Time Management

Self-Motivation

Conflict Resolution

Leadership

Adaptability

Teamwork

Creativity

Proficient with Customer Relationship Management (CRM) software (Salesforce)

Communication

Excellent written and verbal communication skills

Phone Etiquette

Detail Oriented

Responsible

Computer and Internet Skills

Reliable

Multi-tasking

Organizational Skills

Time Management

Active Listening

SOFTWARE

QuickBooks

Salesforce

OnQ PM System

Microsoft Office

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