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Administrative Assistant Customer Service

Greensboro, NC
March 07, 2018

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Sheon Lee Young

**** ********** *****, ***. *

Greensboro, NC 27407


PROFILE: A proactive professional, with over twenty years of progressively demanding experience in office administration and customer service capable of handling multiple projects under pressure


2016- Present North Carolina Agricultural

& Technical State University

Police Department

Accreditation Assistant

Responsible for scanning all documentation required to meet standards set by CALEA for departments accreditation certification

Manage accreditation activities, projects, processes gather and analyze data

Monitor and measure adherence to standards; resolve non-compliance issues and findings; update and maintain policies and regulations; complete and submit required reports and forms; prepare and maintain appropriate reports, records, and files.

Utilize various computer software programs to include CACE-L and PowerDMS to maintain and update electronic files.

Prepare and plan for off-site and on-site assessment by CALEA representatives on triennial basis, to include static display of equipment and personnel.

2011 -2015 Syngenta Crop Protection, LLC

Legal Department - North America

Executive Legal Assistant

Performed all administrative tasks for Head of Legal Counsel of NA and Executive Legal Team including arranging domestic and International travels, preparing and submitting expense reports,

coordinating all aspects of on-site and off-site meetings with outside consultants for Legal Counsel and others as needed

Responsible for electronic and hard copy contract management. Includes inputting contracts into electronic contract management tool, setting alerts and helping to manage contract compliance for designated alert items, including following up with business contact and responsible attorney regarding contract alert, organized and filed originals of contracts and other files in the Legal department file room

Drafted routine and non-routine correspondence to third parties with strong writing skills and accuracy

Aided with special projects and other assignments to assist in carrying out legal aspects of the business as requested

Supported with invoice management and budgeting as requested; provide back-up support to other legal assistants/paralegals

Assemble and quality check reports from laboratories in preparation for submission to EPA

Communicate between Syngenta Product Toxicologists and contract laboratories regarding toxicology studies authorization for submission

Organize and review reports for acute toxicology studies

Coordinate with other department for approvals/signatures for reports to be submitted to EPA

Upload reports from various laboratories into SmartDoc and prepare PR86-5 pages for Submission to EPA

Sheon L. Young

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1994-2010 Organon Pharmaceuticals USA Inc.

Legal & Regulatory Compliance Department

Legal Assistant

Responsibilities included administering and coordinating the preparation, negotiation and execution of day to day company's contract relating to corporate R&D and commercial activities under the supervision of the department in-house attorney, including, but not limited to vendor and service contracts, master service agreement, consulting, clinical trial, laboratory services, material transfer, supply agreements, confidentiality or non-disclosure agreements

Coordinate with contract requestors and with the Purchasing Function/Finance regarding contract requests, timelines, additional information required, and contracting process

Assisted the department in the development, implementation and continuous improvement of processes for coordination between the Company's legal/contract process and company's purchasing process according to company policy and procedures

Worked with department in house attorney to prepare modified form agreements or unique agreements and to periodically review and update form agreements as required

Served as liaison in negotiations with outside parties (e.g. vendors, consultants, etc.) regarding contracts

Loaded and maintained the Legal Contracts Management System and kept an accurate contracts tracking log in the approved System prepare various documents and reports of a highly confidential nature to FDA, DEP, DEA, OSHA

Provided primary administrative support to the Associate Directors of Drug Information

Processed Drug Information request letters

Managed departmental expenditures and expense reports

Responsible for the data entry of inquiries and reports in the Paradox database

Handled travel arrangement: airline, hotel, and car reservations

Assembled and collated documentation submission of ID(s) and NDA(s)

Composed response letters and forms for submission to the FDA

COMPUTER: Software: Windows, Microsoft Word, Excel, PowerPoint (all versions), Microsoft

Outlook, Access, Team space, Smartdoc, PowerDMS, Southern Software RMS

Hardware: IBM PC and compatibles, Vouch writer, US mail machines, HP Scan jet

EDUCATION: The Chubb Institute, Jersey City, New Jersey Corporate Assistant and Computer Application

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