Kelly Kriger

**** **** ****

Stafford, NY *****

585-***-****

ac4qaw@r.postjobfree.com

Skills and Qualifications

Problem solver

Microsoft Excel, Word and PowerPoint

Multi tasker

Great listener

Office equipment

Fast learner

Work Experience:

Costumer service specialist, September, 2016- Present

Maximus Inc. Call Center

Quality control score of an average 99% for the past 6 months with a current QC score of 99.86%

Adherence average of 99% for 7 months

I am a Shadower and love to share my knowledge with the new agents that are in training

Assisted Consumer with signing up for health insurance

Answered 400 calls per month

CSP (Receptionist), January 2009- April, 2016

H&R Block

100% average on mystery shopper

Greeting guest for their appointments

Employee of the month for several months in a row

Lead Night Auditor, May 2015 –September 2015

Darien Lake Hotel

Supervised 5 People

Successfully trained and updated all training material for the Night Audit position

Accurately Running the Balance report

Charging any reservation that may owe money

Clearing out systems

Making sure all guest needs are taking care of and that they are enjoying their stay

Night Auditor - May 2013 – May 2015

Darien Lake Vacations

*Checking In guest to the Hotel and the Campgrounds.

*Answering Phones

*Running the Audit on Springer Miller Systems

*Helping guest with any issues that they have.

*Making Reservations

Security Guard- May 2003- February 2013

Darien Lake Theme Park and Resort

* Patrolling The campgrounds

* Enforcing park polices

* Dispatching which evolved answering a multi-line phone and logging issues into a computer system and a log book and dispatching cars to the problem area.

Ticket Taker and Seller 2001-2002

Six Flags Darien Lake

*Number 1 ticket seller for 3 Months straight

*Most ticket sales for 2 months

Education:

South University online November 2015- present

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