Customer Service
Resume:
Kelly Kriger
Stafford, NY *****
***********@*****.***
Skills and Qualifications
Problem solver
Microsoft Excel, Word and PowerPoint
Multi tasker
Great listener
Office equipment
Fast learner
Work Experience:
Costumer service specialist, September, 2016- Present
Maximus Inc. Call Center
Quality control score of an average 99% for the past 6 months with a current QC score of 99.86%
Adherence average of 99% for 7 months
I am a Shadower and love to share my knowledge with the new agents that are in training
Assisted Consumer with signing up for health insurance
Answered 400 calls per month
CSP (Receptionist), January 2009- April, 2016
H&R Block
100% average on mystery shopper
Greeting guest for their appointments
Employee of the month for several months in a row
Lead Night Auditor, May 2015 –September 2015
Darien Lake Hotel
Supervised 5 People
Successfully trained and updated all training material for the Night Audit position
Accurately Running the Balance report
Charging any reservation that may owe money
Clearing out systems
Making sure all guest needs are taking care of and that they are enjoying their stay
Night Auditor - May 2013 – May 2015
Darien Lake Vacations
*Checking In guest to the Hotel and the Campgrounds.
*Answering Phones
*Running the Audit on Springer Miller Systems
*Helping guest with any issues that they have.
*Making Reservations
Security Guard- May 2003- February 2013
Darien Lake Theme Park and Resort
* Patrolling The campgrounds
* Enforcing park polices
* Dispatching which evolved answering a multi-line phone and logging issues into a computer system and a log book and dispatching cars to the problem area.
Ticket Taker and Seller 2001-2002
Six Flags Darien Lake
*Number 1 ticket seller for 3 Months straight
*Most ticket sales for 2 months
Education:
South University online November 2015- present
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