Customer Service Administrative Assistant
Resume:
JANICE POTTER
**************@*****.***
**** **** ****** ******* ****, VA 23605
OBJECTIVES
Seeking a challenging position as a Medical Administrative Assistant
EDUCATION
Warwick High School
June 1989 High School Diploma
EXPERIENCE
Riverside Medical Group: Orthopedics Sports Medicine and Physiatry Specialists 12200 Warwick Blvd Suite 310. Newport News, VA 23601.
Front Office Assistant September 2014 – Present
Responsibilities include: Assisting three Physicians in the coordination of patient scheduling, care plans, referral coordination, and records maintenance. Other duties I do on a day to day basis include; greeting and assisting patients during check in, check out, scheduling diagnostic tests, making sure referrals were accurate and up to date as well as insurance verification. CHAA certification, Lead Office Assistant position, and referral coordinator.
Sentara Medical Group: Pulmonary and Critical Care
Patient Care Representative February 2011-August 2014
Responsibilities include: Assisting three Physicians in the coordination of patient scheduling, care plans, referral coordination, records maintenance. Other duties include; greeting and assisting patients during check in and check out. Scheduling, referral coordination and insurance verification.
APAC
Claims Adjuster July 2005-October 2009
Responsibilities included: Contacted UPS customers regarding to lost and damaged package, showed empathy, displayed excellent customer service. Resolved all matter related to package incidents. I also retrieved all necessary paperwork in order to pay claims in a timely and orderly fashion, while regaining the customers trust and promoting customer retention.
Rite Aid
Pharmacy Tech/Cashier August 2002-2005
Responsibilities included: Provided excellent customer service to patients and customers, filled prescriptions, took prescription requests, worked as a cashier in the drive through and front window. Other duties I completed included billing insurance companies for medications, faxed refill requests to physicians and contacted patients to clarify information needed to process new prescriptions.
SKILLS
Very dependable customer service professional with a strong problem solving background.
Able to work well with a team as well as independently. Highly motivation, goal oriented planner, with the ability to follow through in order to achieve results.
Able to perform under pressure to meet or exceed deadlines in a timely manner.
Familiar with Microsoft office, EPIC, AnthenaNet as well as EMR trained.
CERTIFICATIONS
CHAA Certification obtained July 2015
Lean Six Sigma Yellow Belt obtained September 2016
Contact this candidate