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Customer Service Administrative Assistant

Location:
United States
Posted:
March 07, 2018

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Resume:

JANICE POTTER

ac4qar@r.postjobfree.com

**** **** ****** ******* ****, VA 23605

757-***-****

OBJECTIVES

Seeking a challenging position as a Medical Administrative Assistant

EDUCATION

Warwick High School

June 1989 High School Diploma

EXPERIENCE

Riverside Medical Group: Orthopedics Sports Medicine and Physiatry Specialists 12200 Warwick Blvd Suite 310. Newport News, VA 23601.

Front Office Assistant September 2014 – Present

Responsibilities include: Assisting three Physicians in the coordination of patient scheduling, care plans, referral coordination, and records maintenance. Other duties I do on a day to day basis include; greeting and assisting patients during check in, check out, scheduling diagnostic tests, making sure referrals were accurate and up to date as well as insurance verification. CHAA certification, Lead Office Assistant position, and referral coordinator.

Sentara Medical Group: Pulmonary and Critical Care

Patient Care Representative February 2011-August 2014

Responsibilities include: Assisting three Physicians in the coordination of patient scheduling, care plans, referral coordination, records maintenance. Other duties include; greeting and assisting patients during check in and check out. Scheduling, referral coordination and insurance verification.

APAC

Claims Adjuster July 2005-October 2009

Responsibilities included: Contacted UPS customers regarding to lost and damaged package, showed empathy, displayed excellent customer service. Resolved all matter related to package incidents. I also retrieved all necessary paperwork in order to pay claims in a timely and orderly fashion, while regaining the customers trust and promoting customer retention.

Rite Aid

Pharmacy Tech/Cashier August 2002-2005

Responsibilities included: Provided excellent customer service to patients and customers, filled prescriptions, took prescription requests, worked as a cashier in the drive through and front window. Other duties I completed included billing insurance companies for medications, faxed refill requests to physicians and contacted patients to clarify information needed to process new prescriptions.

SKILLS

Very dependable customer service professional with a strong problem solving background.

Able to work well with a team as well as independently. Highly motivation, goal oriented planner, with the ability to follow through in order to achieve results.

Able to perform under pressure to meet or exceed deadlines in a timely manner.

Familiar with Microsoft office, EPIC, AnthenaNet as well as EMR trained.

CERTIFICATIONS

CHAA Certification obtained July 2015

Lean Six Sigma Yellow Belt obtained September 2016



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