Human Resources Manager

Janice A. Masters

Wesley Chapel, FL ***** 813-***-****

**********@*******.***

Director of Human Resources

20+ years of successful leadership in HR management, internal development, and personnel oversight

HR Director with a proven track record of institutionalizing and developing human resource departments. Continually overseeing generalized and specialized human resource disciplines in highly-regulated business industries. Offering demonstrated leadership in personnel development, accounting, and management to create measurable improvement in all aspects of business operations.

Highlights of Expertise

Strategic Business Planning

Employee Development & Training

Performance Management

Recruiting and Staffing Initiatives

Payroll Administration

Budget Administration & Management

Operations & Project Management

Process Improvement & Management

Policy Development & Implementation

Benefits Administration and Renewal

Career Experience

The Food Group and Pace Advertising (WPP Companies), Tampa, FL

Establishment of the new Human Resources Department for marketing, advertising, and branding business for three advertising agencies.

DIRECTOR OF HUMAN RESOURCES (March 2013 to Present)

Provide executive-level human resources leadership, management and strategy of all aspects of human resources for 100+ employees throughout three companies. Created business continuity, employment handbooks and maintain compliance with federal and state laws. Identified deficiencies in training, structure, and review process and developed new hire and onboarding procedures. Responsible for all areas of recruiting within the three companies.

Utilize ADP to process semi-monthly payroll for all three branches. Administer and manage employee/employer provided benefits; maintain personnel files and workers’ compensation claims.

Administer disciplinary actions for poor performance, and serve as advisor on employee relation matters and performance issues.

Spearhead and implement companywide training and tracking programs. Assess and amend job descriptions and salary structures. Oversee process for 90-day probation and annual employee reviews.

Process all resignations with exit interviews, as well as terminations for performance or disciplinary issues. Respond to unemployment claims and represent company in appeal hearings.

JCIII & Associates, Inc., Tampa, FL

Establishment of the new Human Resources Department for a mortgage compliance company.

HUMAN RESOURCES MANAGER (November 2010 to December 2012)

Supervised a staff of two assistants and managed personnel processes for 400 employees. Advanced process improvements through implementation of onboarding and new hire orientation. Conducted salary surveys and developed company-wide salary structure based on job level and post-training increases.

Researched and responded to EEOC and Department of Revenue inquiries and investigations. Responded to unemployment claims and represented company in appeal hearings. Completed annual EEO-1 and OSHA reporting for company.

Enhanced company policies and procedures to align with company goals, objectives, and culture.

Anderen Bank, Palm Harbor, FL

Provided personnel development, managing related services as sole member of the Human Resources Department.

VICE PRESIDENT – HUMAN RESOURCES ADMINISTRATION (July 2008 to October 2010)

Served in an advisory role, interfacing with managers, supervisors, and shareholders.

Provided administrative oversight on security policy, laws, and regulations. Prepared monthly and annual 401k reports.

Spearheaded Emergency Preparedness and Disaster Recovery Committee. Served as Bank Security Officer, providing annual reports to Board of Directors as required under the Bank Security Act.

Gulfshore Bank, Tampa, FL (May 2007 to July 2008)

Following exceptional work in Corporate Administration added the role of Vice President – Branch Manager. Continued successful tenure in Branch Manager division, providing full-scale banking services in addition to continued role as Vice President – Corporate Administration.

VICE PRESIDENT – BRANCH MANAGER

Directed employee recognition, employee training, and performance management initiatives.

Increased business by 20% through development calls to establish relationships and up sell/cross-sell existing clients through community involvement with Rotary Clubs and Tampa Chamber of Commerce.

VICE PRESIDENT – CORPORATE ADMINISTRATION

Instituted human resource department initiatives, including full cycle recruitment, onboarding, workers’ compensation reporting, and payroll, developing and facilitating bank compliance, sales, and general training programs for employees

Served as secretary for Board and Loan Committee meetings. Researched and prepared proposals on bank marketing materials. Drafted policies and procedures and provided necessary documents to enable Gulfshore pass State of Florida’s Office of Financial Regulation audit at an exceptional level and receive its charter.

Education & Credentials

Master of Business Administration: Management

Webster University, St. Petersburg, FL

Master of Public Administration: Public Administration

University of Akron, Akron, OH

Bachelor of Arts: Business Administration

University of Miami, Miami, FL

Certification

Professional in Human Resources (PHR), HR Certification Institute & SHRM (SHRM-CP)

Affiliations

Society for Human Resources Management

HR Tampa

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