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Administrative Assistant Customer Service

March 07, 2018

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Delia Carroccetto

*** ****** **. ******, **



To obtain an administrative position in a progressive organization that will allow me to leverage my experience utilizing the fundamentals of Customer Service and Administration practices while challenging my growth and advances. Aiming to gain results through my excellent analytical, communication, and administrative skills to proactively service internal and external customers’ needs and expectations in a timely and successful manner, making a positive contribution towards operational efficiency.


Associates of Arts Degree – Wade College, Dallas, TX (May 1989)

Professional Experience

Supply Chain Logistics Analyst, Business Operations (September 2016 – Present)

Cornerstone Staffing

BNSF - Mechanical catalog validating, testing data in system, daily reports of validation to department manager. Galderma Pharmaceuticals - Assist large accounts in chain supply, allocate chargeback discrepancies. Handle deductions, request supporting documentation, issue disputes or credits Work on diversity of issues with excellent communication skills. Research shortage claims, damages, and price discrepancies. Resolve client issues and minimize company losses. Run daily, weekly, and monthly reports for the department.

Administrative Assistant (October 2015 – June 2016)

Rogers Concrete

Weekly Payroll, accounts receivables and payables, daily bank deposits logged, run weekly reports to VP, incoming and outgoing mail distribution, concrete plans logged and distributed to the field,.

Human Resources Administrative Assistant (March 2014 – September 2015)

Addecco Services GE Locomotive Division

Confidential employee files in to Human Resource database, setup of new employee uniforms, preparation of new materials for weekly employee orientation, audit current and past employee’s files, Human Resources departmental support.

Co-Owner (January 2012 – January 2013)

Alliance Waste Solutions Consulting, LLC.

Setup of the entire operation, accounts receivables and payables, vendor bids for submission, sorting and handling of incoming mail, daily bank correspondence, scheduled conferences.

Administrative Assistant (May 2006 – January 2008)

Wall Homes

Reviewed all new community sales contracts, designed center selections into system, distributed complete contracts to all departments, handled incoming new home change orders and approved to the field, worked on new price sheets and amenity programs for each community, processed salesperson commission reports to payroll, supported the entire sales team whenever needed.


Highly motivated individual with the ability to multitask and manage demands through excellent communication, interpersonal, and problem solving skills. Strong organizational, administrative, and analytical skills, team-building and leadership, prioritize with the ability to produce consistently accurate work under pressure. Interact efficiently and effectively with all levels of management, able to quickly identify customer concerns, Proficiency in Microsoft Office, Quick Books, JD Edwards, and Oracle


Available Upon Request

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