Customer Service Administrative Assistant
Resume:
AMANDA LAXTON
**************@*****.***
Dear Sir or Madam:
It is with great enthusiasm that I apply for a position within your company.
I am eager to begin my career in an excellent company such as yours and I am pleased to offer a mix of academic qualifications and skills which I believe will benefit your organization, many of which I have highlighted in my attached resume.
I am now seeking the opportunity to explore the possibility of employment in a company that will enable me to grow and develop even further.
Throughout my time within the workforce, I have acquired the necessary skills needed to be proficient with various office software including Word, Excel, Access and Simply Accounting. I am versatile, attentive to detail, with high standards of professional integrity. I am highly motivated and creative, great problem solving skills, an effective team player, a quick learner, and dependable. I am ideally suited for your organization.
Thank you for taking the time to review my attached résumé and I look forward to meeting with you personally so we may discuss how I can make a positive contribution to your team.
Should you require any additional information please do not hesitate to contact me
Sincerely,
Amanda Laxton
EXPERIENCE
DECEMBER 2014-2017
FINANCIAL SERVICES/FRAUD & RISK AGENT, PRIMEUS SOLUTIONS
•Explaining and enforcing policies and procedures via email and phone
•Daily Reports (Suspicious account and transaction reporting
•Handling outgoing and incoming calls/ emails
•Reports and assist in investigation suspicious/fraudulent accounts
•Verification of profile details, documents, device ID and Geo-location details
•Identify linked accounts and syndicates through login data, activity and profile attributes
•Resolving financial issues – Chargebacks/reversals and returns
•Internal inquiries from the other departments with regards to account details
•Explaining and enforcing policies and procedures via email and phone
•Daily Reports (Suspicious account and transaction reporting
•Handling outgoing and incoming calls/ emails
DECEMBER 2013-2014
CUSTOMER SERVICE AGENT, PRIMEUS SOLUTIONS
•Answering incoming calls
•Answering concerns and directing queries to appropriate help desk
•New Account verification
•Assisting with billing and transaction history
•Identifies clients with specific needs and forwards their concerns to appropriate department
•Responsible for disbursement of Incoming and outgoing Mail
•Organization and classification of various documents
•Saving various documents
EDUCATION
SEPTEMBER 2012
DEP ADMINISTRATIVE ASSISTANT, nova career center
AUGUST YEAR
SECONDARY V DIPLOMA, Howard S. Billings High School
SKILLS
Microsoft Excel 2013
Microsoft Word 2013(Advanced)
Desktop Publishing
Document Production
ACTIVITIES
Jogging
Painting
Gourmet cooking
REFERENCES
Available upon request.
Contact this candidate