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Customer Service Administrative Assistant

Location:
Montreal, Quebec, Canada
Posted:
March 09, 2018

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AMANDA LAXTON

*** *** ********, ***********

514-***-****

ac4q9x@r.postjobfree.com

Dear Sir or Madam:

It is with great enthusiasm that I apply for a position within your company.

I am eager to begin my career in an excellent company such as yours and I am pleased to offer a mix of academic qualifications and skills which I believe will benefit your organization, many of which I have highlighted in my attached resume.

I am now seeking the opportunity to explore the possibility of employment in a company that will enable me to grow and develop even further.

Throughout my time within the workforce, I have acquired the necessary skills needed to be proficient with various office software including Word, Excel, Access and Simply Accounting. I am versatile, attentive to detail, with high standards of professional integrity. I am highly motivated and creative, great problem solving skills, an effective team player, a quick learner, and dependable. I am ideally suited for your organization.

Thank you for taking the time to review my attached résumé and I look forward to meeting with you personally so we may discuss how I can make a positive contribution to your team.

Should you require any additional information please do not hesitate to contact me

Sincerely,

Amanda Laxton

EXPERIENCE

DECEMBER 2014-2017

FINANCIAL SERVICES/FRAUD & RISK AGENT, PRIMEUS SOLUTIONS

•Explaining and enforcing policies and procedures via email and phone

•Daily Reports (Suspicious account and transaction reporting

•Handling outgoing and incoming calls/ emails

•Reports and assist in investigation suspicious/fraudulent accounts

•Verification of profile details, documents, device ID and Geo-location details

•Identify linked accounts and syndicates through login data, activity and profile attributes

•Resolving financial issues – Chargebacks/reversals and returns

•Internal inquiries from the other departments with regards to account details

•Explaining and enforcing policies and procedures via email and phone

•Daily Reports (Suspicious account and transaction reporting

•Handling outgoing and incoming calls/ emails

DECEMBER 2013-2014

CUSTOMER SERVICE AGENT, PRIMEUS SOLUTIONS

•Answering incoming calls

•Answering concerns and directing queries to appropriate help desk

•New Account verification

•Assisting with billing and transaction history

•Identifies clients with specific needs and forwards their concerns to appropriate department

•Responsible for disbursement of Incoming and outgoing Mail

•Organization and classification of various documents

•Saving various documents

EDUCATION

SEPTEMBER 2012

DEP ADMINISTRATIVE ASSISTANT, nova career center

AUGUST YEAR

SECONDARY V DIPLOMA, Howard S. Billings High School

SKILLS

Microsoft Excel 2013

Microsoft Word 2013(Advanced)

Desktop Publishing

Document Production

ACTIVITIES

Jogging

Painting

Gourmet cooking

REFERENCES

Available upon request.



Contact this candidate