Customer Service Administrative Assistant

Denise Ogarro

**** ***** ***** ****** ********, NY 11233 (C) 347-***-**** (H)718-***-**** (E) ************@*****.***

Detail-oriented individual, who is able to set effective priorities, and achieve short and long-term goals. Extensive Communication and organizational skills; excellent communication skills and a pleasant personality, can multi-task efficiently and adjust as per challenging environments

SKILLS

Microsoft Office: Word, Excel, and Power Point Type 50 WPM

PROFESSIONAL EXPERIENCE

Clerical Intern Christopher Blenman Senior Center, Brooklyn, NY 4/2017- Present

Answer incoming calls and take messages while meetings are in session

Monitor sign – in sheets for participants arrival

Receive and sign for packages delivered to the center by courier services

Assist seniors to waiting areas and hand out tickets

Clerical File Clerk Intern St Stephen Outreach Church, Brooklyn, NY 5/2015-12/2016

Input benefit card by name, address and scheduling timesheet using an Excel Spreadsheet

Run errands to the post office and drop off documents

Monitor sign in sheet for individuals to document their arrival time to receive assistance at the food pantry

Assist with distribution of packages and meals to individuals

File documents related to client appointment schedules and referrals after they meet with supervisor

Clerical/Customer Service Intern Cabs Nursing Home, Brooklyn, NY 7/2014-4/2015

Updated and filing Medical and Social Service charts

Answered phone and logged messages

Assisted visitor at the Social Services department

Routed paperwork for new referrals

Contacted creditors, hospitals to provide insurance information for the patients

Clerical Assistant Intern ACS, New York, NY 6/2012-4-2013

Kept a record of accounts audit reports and associated documents

Sorted, filed, photocopied, and faxed documents

Scanned documents and inputted them into a database

Administrative Assistant Intern Neighborhood Housing Service of NY, New York, NY 6/2011-11/2011

Looked up addressed for zip coded and developed Excel spreadsheets

Filed, photocopied, bonded, tracked and shredded documents

Created homeowner booklets for distribution to neighboring communities

Utilized MS Outlook to search for names of clients by month/date/year

Office Assistant Lafayette Medical, New York, NY 2/2007-2009

Updated patients database using MS-Excel and MS Word

Prepared and delivered a multitude shipping packages to a host of outside shippers

Answered calls over a switchboard, announced calls, and took messages for the doctors

EDUCATION

TCI College, Associates Degree - Occupational Science, 2013 - Office Administration

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