Nandish Vasavada, Certified Six Sigma Black Belt, Certified Lean Facilitator
Brampton, ON 647-***-**** email@example.com
Designated professional aspiring leadership responsibilities including planning, organizing, staffing, controlling and problem solving to achieve the corporate goals. I am growth-oriented, eager to learn and highly motivated Lean Facilitator and Process Specialist/Auditor with a strong background in Operation Management, Team handling, Continuous Process Improvement, Performance Management, Systems Thinking, Root-cause Analysis and a strong sense of purpose and mission with experience in leading team members. I have around 7.5+ years of total working experience of various MNC companies in above mentioned areas; having excellent communication and leadership skills with knowledge qualified to Six Sigma Black Belt.
Value Stream Mapping
Six Sigma Tools & Techniques
Budgeting (KPI & Resource Planning)
Microsoft Office i.e. Word, Excel, Power Point, Visio and Outlook, Minitab, VBA (Intermediate), SQL
Excellent communication, interpersonal, organizational, time management and multi-tasking skills
Strong analytical, presentation, facilitation and relationship management skills
Flexible, team player, highly detail oriented, deliverable-focused, ability to work independently and self-motivated
Performed successfully several Lean and Six Sigma projects in my department & at Organizational Level. By these projects overall nearly 18000 Hours of savings annually we have achieved which has led me to get certified for Six Sigma Black Belt.
Served as Certified Lean Facilitator and organized a 5 Nano - Kaizen Event for the Insurance Statutory Corporate Content Team of SNL Financial India Pvt. Ltd. in the month of Feb’14.
Completed successfully with many Lean Initiatives by working upon 8 Type of Wastes in Insurance Statutory Corporate Content Department of SNL Financial India Pvt. Ltd. Which is now S&P Global Market Intelligence.
Holds the credit of receiving awards of Top & Outstanding Performer at SNL Financial & HP-Invent for performing extraordinarily in the team achieving high benchmarks and providing most qualitative services.
Certified as a Lean Facilitator by SNL Financial India Pvt. Ltd. in Sep’13
Actively participated in regular development/training opportunities related to various process disciplines & initiatives to become familiar with business process management concepts, practices & procedures and understood their application in various content groups
Scotiabank, Mississauga, Ontario, Canada Nov 2017 – To Present
Position - Bank Confirmations Officer
Delivers an Exceptional Customer Experience by providing the best-in-class customer service through the timely and accurately handling all inquiries related to Banking services via Fax, Electronic Methods, Mails, etc. with established SLA (Service level Agreement).
Ensures that the daily work volumes of verification and approval of team member processing within the assigned reconciliation area are organized and distributed amongst the team resources and that service and quality levels are maintained.
Ensures the accurate and timely completion of daily customer exception reporting through investigation, validation and correction processing. Escalating unusual items identified through root cause in a timely manner based on exception type to the Managers, with appropriate recommendations where required.
Balances and reconciles on behalf of domestic branches, multiple business and product owners, and third party vendors for related suspense accounts, monthly balancing and financial returns including taking appropriate action for corrections or adjustments
Validated 680+ (with an average of 27 per day) inquires including 12 Urgent cases with 3400+ accounts information. Apart from it, I had rejected nearly 200+ applications to remain on top of quality of work.
S&P Global Market Intelligence, Ahmedabad, India Sept 2015 – Sept 2017
Assistant Manager, Operations
Define, measure & analyse Business Problem to be solved by communicating with respective Stakeholders
Act as an SME to facilitate on creation of “AS IS” & “TO BE” Process Maps to cater the business needs and integrate various Business Functions
Effective use of Problem Solving techniques such as Root causes analysis, Business Use Cases, Business Process Models, Users Experience to determine the range of availability of solutions
Keep sharing an update with respective Stakeholders upon Potential solutions, Best Practices and analysis which help them to determine optimal solutions.
As an SME on Business initiative – assist on preparing Standard Operating Procedures (SOPs), developing Business continuity plans and business recovery requirements.
Ensure smooth transition of integrated business as usual activities and workflows. Also hand over the close-out materials to Business Owner / Process Owner for their future reference.
Effectively managed two Departments Viz. Insurance Statutory Corporate Content [Team Size of 4 members at India site] & Financial Services Non-GAAP [Team Size of 13 members at India site].
Developing production plans (KPIs) & schedules and handling/arranging resources to attain organizational targets as per budgeted parameters
S&P Global Market Intelligence, Ahmedabad, India July 2012 –Sept 2015
(SNL Financial India Pvt. Ltd. + S&P Capital IQ)
Process Specialist & Certified Lean Facilitator
Monitor quality by incoming, in-process, final inspection, records and SOP documentations, auditing through pulling up via SQL.
Implementing various techniques for cycle time reduction and managing identification of opportunities, analysis of data, conduction of tests, cost benefit analysis, implementation & post audits (internal & external)
Mapping critical processes, conducting shadowing & data analysis and actively participating in workflow to ensure all processes for respective content group were properly documented and adhering to organizational best practices
Coordinating with Content Team in identifying problems, understanding root causes, quantifying the value/impact of solutions and supporting the requirements engineering process for proposed solutions
Supporting all aspects of process ownership & continuous process improvement for aligned content group, including new process roll-out and change management implementation
Collaborating with Senior Management, Stakeholders, Scrum Team, Project and Product Owners at regular intervals
Supporting UAT for User Stories and bugs related to application/tools by working with Scrum Team.
SNL Financial (India) Pvt. Ltd., Ahmedabad, India Apr 2011–Jul 2012
Critically analyze USA based Insurance Companies Financial Statements and update Corporate Information and Financial information as per Company reported Financial Statement to NAIC (National Association of Insurance Commissioner) & Data Quality checks.
Hewlett-Packard, Bangalore, India Jan 2010 – Feb 2011
Handling Queries of 15 regions, Value order Management updating at share point Project, Commercial Operation Report updating at share point Project.
Preparation of Accounts and Reconciliation, Passing Journal Entries, Revenue Bookings in SAP.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Certified Six Sigma Black Belt – AIGPE (Advance Innovation Group Pro Excellence) 2017
Certified Lean Facilitator (Lean & Six Sigma Green Belt) – SNL Financial (I) Pvt. Ltd. 2013
Master of Business Administration – Finance – IASE University 2010
Post Graduate Diploma in Business Management – Human Resource – IBMT College 2010
Bachelor of Business Administration – Finance & Export – S P University 2008