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Customer Service Supply Chain

Chicago, IL
March 09, 2018

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Self-motivated supply chain professional with relevant years of success in related roles

Proven ability cultivating and maintaining long-term client relationships to grow revenue

Highly effective time manager with excellent organizational and follow-through abilities

Exhibits solid interpersonal and leadership skills; constantly demonstrating the fundamental role that provides exemplary customer service

Well-developed persuasive and communication skills; able to interact with individuals at all levels

Computer-literate performer with extensive software proficiency covering wide variety of applications

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects

Objective Statement – Driven individual and team player with desire for increased responsibilities and professional growth in supply chain while leveraging an unsurpassed record of purchasing experience, forecasting, networking, customer service, and negotiation skills to achieve performance expectations.


Karlin Foods Northfield, IL 2015-Current

Operations and Supply Chain Manager

Increase cost savings throughout the transportation department

Compile spreadsheets, charts, and pivot tables with useable data for upper management to analyze

Handle rate negotiations with preferred carriers and new carriers for yearly bids

Put together RFP’s for selected carriers

Deal with carrier issues/problems

Execute cost-analysis to control costs and actualize plans to reduce freight costs.

Work closely with operations and the warehouse to make sure that product is ready and carriers are following all guidelines

When appropriate, provide operational cover for absent Senior Managers

Responsible for short term planning of all resources, on existing lines, and mitigating challenges and restrictions on dedicated lines

Procure all raw materials for production lines from food grade to packaging

Source new vendors for raw materials

Monitor employee productivity and optimize procedures

Analyze demand metrics to optimize global demand and supply planning, and leverage data to forecast raw material and inventory requirements

Make decisions regarding buying, communications and negotiation

Develop source strategies

Identify potential sources

Old World Industries Northbrook, IL 2013 – 2015

Transportation Manager

Manage west coast and Canadian terminals, routing inbound and outbound transportation

Building rapport and long-term relationships with customers, terminals, and carriers

Work closely with the production planners to make sure there are no product shortages on raw goods

Handle the transfer of raw goods from one terminal to the next

Increase cost savings throughout the transportation department

Compile spreadsheets, charts, and pivot tables with useable data for upper management

Identify and resolve transportation issues working towards short-term and long-term solutions

Manage a team of four get through any transportation issues and problems

Managing all terminal issues across the board

Handle rate negotiations with preferred carriers and new carriers

Deal with carrier issues/problems

Work closely with the terminal to make sure that product is ready and carrier are following all guidelines

Berlin Packaging Arlington Heights, IL 2011 – 2013

account coordinator

Managed a wide variety of accounts, including turn-key accounts

Worked cross-functionally with the sales team to ensure customer satisfaction

Worked closely with forecasts from customers to buy raw products

Executed procurement and outsourcing plans, while working closely with salesman

Coordinated with manufacturers, vendors, suppliers and subcontractors

Maintained close working relationships with vendors to problem-solve and improve service

Key contributor role in customer retention and satisfaction

Negotiated with carriers to get the best rates and delivery times

Determined charges for services requested, collected deposits or payment to facilitate billing

Identified and made recommendations for process improvements

Oversaw the implementation of organizational policies and procedures

Arranged carrier pickups from vendors and Berlin warehouses

Procured raw materials for my production line

Sourced new vendors for packaging

topco associates Skokie, IL 2009 – 2011

Customer Service Account Manager

Managed a wide variety of accounts, with several million-dollar accounts. Worked with the members to make sure all their needs were met

Worked with warehouse/logistics orders. Oversaw all the warehouse orders and trained new employees starting in the warehouse customer service

Closely monitored production and delivery schedules from suppliers. Demonstrated effective problem solving skills when unforeseen supplier problems delayed production

Started working with the NFR (not for resale) program, assisting members in purchasing items for the start-up of their stores, moving into warehouse/logistics

Ensured that customer’s loads were shipped expeditiously and most cost effective to the customer

Managed 2 employees to run all outbound shipments out of the Joliet warehouse


Roosevelt University, Schaumburg, IL

BA in Business Administration, 2004

Elmhurst College, Elmhurst IL

Masters in Supply Chain Management, 2014

Operating Systems:

Windows XP, Windows NT, Windows ME, and Windows 2000

Software / Applications:

AS/400, Oracle, Microsoft 2013, Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Word, MS Access, MS Excel, Internet Explorer, Outlook, and PowerPoint

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