Customer Service Representative

Ashley Kirby

*.*********@*****.*** 478-***-**** Dunwoody, GA

Education

Central Georgia Technical College

•Certificate of Cosmetology

• General Education

• 3.7 GPA, graduated with honors

Houston County High School

•3.6 GPA

Experience

September 2017 – March 2018

Customer Service Representative Geisinger Health Plan Gold Danville, PA

Assisted customers and medical providers with varying needs, including health benefits, claims, and updating personal information. Ability to navigate multiple screens and software to locate answers within a set time limit. Working with a dedicated team, Quality Audit scores maintained at 93.95% or above. Total average of 34.24 calls per day, low traffic being 21, high traffic being 71.

October 2016 - September 2017

Front Desk Associate Elite Hotel Management Perry and Macon, GA

People skills are quite necessary as a front desk associate. My job requirements included, but were not limited to: greeting guests, assisting them in their needs, being proficient in multiple software and hardware, cleaning the lobby and various areas, proficiency in maintenance (air conditioning units, lighting, troubleshooting computers).

July 2013 – February 2017

Various, manager and bartender, events coordinator Rigby's Entertainment Complex Warner Robins, GA

Worked with this company for several years, earning my way up to management of a department. My job requirements included, but again were not limited to, assisting customers, having knowledge of several databases and knowing how to input the information required, managing and working events of varying caliber.

June 2011 - September 2013

Cashier, server, caterer, cook Sonny's Bar-b-que Warner Robins, GA

Job requirements included managing money, servicing guests, preparing food from specific recipes, multitasking with several tables at any given time, assisting with large events. Required to maintain company-wide standard in all aspects, including service quality, food quality, cleanliness of facility and more.

Skills

Planning/Event Planning

Proficient in Microsoft Word, Excel, PowerPoint

Able to maintain high-quality work while under pressure

Excellent communication and conflict resolution skills

First-rate phone presence

Quick learner, able to pick up and adapt new skills fluidly

Disciplined, rarely late on assignments or out of adherence

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