Senior Business Analyst

Reena Rajkumar

Email id- **********@*****.***

Contact# 1-312-***-****

Canadian Permanent Resident

LinkedIn- https://www.linkedin.com/in/reena-raj-a541b8129/

Professional Summary:

Over 10 years of experience as a Senior Business Analyst in the Insurance and Financial Domain

Agile methodology expert with CSM (Certified Scrum Master) and CPO (Certified Product Owner)

Good working knowledge on Scrum concepts like Scrum Team Meeting, Product backlog, Sprint planning, User stories, Daily standup, Scrum Review Meeting, Grooming session, Burn down charts, Planning poker, online Voting tools etc.

Expertise in Elicitation, Analysis, Design and documentation techniques using Agile, SDLC & Waterfall methodology, Worked closely with Stakeholders, Product team and Business Users

Have driven and lead structured IT meeting like JAD (Joint Application Development), JRP (Joint Requirement Planning) session.

Worked on Product Structure & Coverage analysis, Global Risk Analysis and leveraged the out of box capabilities of vendors and team respectively.

Understanding of the process & system workflow mapping with Entity diagram and Visio to understand the Insurance (Policy, Claim and Billing system) and Financial domain (Ratings, banking)

Worked on Change request using change management process, doing a Gap analysis, creating a roadmap, business rules and requirement analysis, Pain point analysis and prioritization

Also worked on POC (proof of concept) by using elicitation process, Demo & capability mapping of vendors like Duck Creek and Guidewire

Have been involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to ensure that all aspects of a Project are fully complied

Conducted UAT (User Acceptance Testing) using Jira, Rally, VSTS and created user manual and conducted training sessions for the team

Have been involved in executing excel macros for data analysis, used SQL queries and Toad Oracle queries for legacy system to validate and mapped dataflow through XML, schema, XSLT for data migration and business process compliance

Have been working closely with team (Developer, QA, PM) and DA (Design Architects) on many deployments of process and data from Legacy system to MI Cloud platform and customized system

Excellent analytical & problem-solving skills and a team player with strong interpersonal and communication proficiency

Technical Skills:

Requirement Management Tools

SAP-Power Designer, Rational Rose, Rally, VSTS, Version One

Project Management Tools

MS Project

Methodologies

Agile, RUP, SDLC

Databases

MS SQL, SQL Server 2000, SharePoint 2010, TOAD(Oracle) 11.5

Languages

Java, XML, HTML, UML

Business Modeling Tool

Smart Draw, Justin Mind Prototype, Erwin Data modeler, Visio

Defect Tracking Tools

Silk Central, Jira, QC

Education Qualification:

Agile Certified Scrum Master- International Scrum Institute

Agile Certified Product Owner- International Scrum Institute

PGDBM (MBA) Major (Marketing and MIS)- Calcutta, India

BA (Honors- History) – Calcutta, India

Professional Experience:

S&P Global- Market Intelligence, NYC Oct’17 to current

Sr Business Analyst

Project: Ratings360 (18.3 release) on data migration to Cloud based MI platform.

Project is focused on transition of legacy system database to Cloud based MI platform using Agile methodology, optimizing the process & data, respond efficiently to Ratings Direct product requirement.

Creating and reviewing input documents such as business requirements, user stories, business process narratives, technical documents; Designing/updating/creating business and test documentation; Analyzing current state and future state results and producing metrics and reports; Participating in defect triage, prioritization of meetings and troubleshooting of defect root causes; Working closely with the team and contributing to impacts and risk analysis when working with developers, DBAs and testers; Driving Scrum Planning and Scrum retrospective meeting on Sprint success and learning; Working with Product Owners & Scrum Master on sprint estimation and planning activities; Ensure business stakeholders are kept informed of progress, questions, and issues while removing impediments for delivery teams; Continually groom the product backlog to communicate priority of upcoming work and Facilitate communication between business and delivery teams; Support delivery teams with prompt responses for requests to clarify requirements, review sprint progress and issues for smooth deliverables; Data analysis and data mapping on ratings, working with DA on request and resolve issues like datatype, length, field addition and transformation logics.

AIG, NYC Jan’17 to August’17

Project Manager-IT (Sr Business Analyst)

CXR project was an initiative from AIG-Commercial team to redefine, streamline various Line of business to become more competitive in the global market. This involves transformation of PAS business process from Waterfall to Agile methodology. Engaged two vendors in the POC process- Guidewire and Duck Creek.

Responsible for creating a Roadmap for the project, identifying the Gaps in product and coverage analysis for multiple Line of Business- Commercial (Financial Lines. Marine, Aerospace and Private/Executive Edge); Analyzed the product and coverage commonalities and difference, Risk & Dependencies; Analysed to streamline one policy forms and Endorsement forms process to reduce the redundant work and respond faster in global market; Worked closely with the Business workstream team to identify the Pain points and create a Heat Map to discuss with the SteerCo team members (Stakeholders); Analyzed the capability of Duck Creek and Guidewire to leverage the out of box capability of their products in multiple Geography; Created various Epics with User Stories and Features on Rally using the Process Flow Visio diagrams, reviewed by the Business team & UW to prioritize it per their business need/requirement; Gathered Product Backlog on the traditional (legacy) Policy Admin system and carefully elaborated application enhancement specifications detailing in/out of scope items, as-is/to-be process maps and Acceptance criteria for complex AIG processes; Responsible for iteration and elicitation with the business team and conducted multiple Poker session with online voting tool to get consensus with multiple UW team in AIG Commercial; Conducted standup calls and reviewed the progress on the project deliverables, milestones, walkthrough sessions, requirements review meetings; As part of the core foundational team worked as a liaison between Stakeholders (PO), Subject Matter Experts (SMEs), Business users, and Underwriting Team to identify the business needs, business rules and business process specification for the implementation of vendor (DC & GW) products; Developed the guidelines and artifacts of the Agile Methodology with detailed implementation process for two Vendors (Guidewire and Duck Creek) on Policy Admin Center & Claim Center Integration during various iterations and phases in Software Development Life Cycle (SDLC); Used Excel for report analysis and SQL for data mapping and validation during the Iteration and Analysis phase; used SharePoint as a common platform to leverage the project management data sharing with internal teams on real time

Harford Mutual, Bel Air, MD July’13 – Nov’16

Business Analyst

Project Name: Renaissance

Harford Mutual transitioned its entire classic insurance suite to Guidewire insurance suite. Guidewire insurance suite adopted comprised of Policy Center, Billing Center, Claim Center within add on modules like data hub and Guidewire Live,

As a Guidewire consultant, I was primarily responsible for creating Epic-Theme, major user stories for the Billing Center, claim center and Policy center and liaison with the Key Stakeholders and PMO, Subject Matter Experts (SMEs), Business users, and Development Team to identify the business needs, business rules and business process specification for the implementation; Documented Policy integration and claims professional assignment details in Template using the Epic and Theme with major user stories in Power Designer; Successfully implemented call center CRM solutions related to assessment of loan applications for claim investigation and loan payment tracking; Successfully led and conducted JAD sessions to facilitate business process agility and to identify the content flows and processes; Worked on SQL queries and data mapping as required for integration of billing, Claims and policy center; Used Excel for report analysis and SQL for data mapping and validation during the billing and claim implementation; Understanding of in scope/out of scope items, as-is/to-be process maps and critical test scenarios; Worked with claim specialists in specifying the requirements for Incident Permissions, Exposures, and Claims Incident Entity and their Subtype; Shared automated claim segmentation and assignment, automated triggers, escalations and seamless integration based structured walkthrough to the developers to understand the User stories; Garnered technical prowess on Change Management by performing Impact Analysis for Change Requests obtained during Claims processing lifecycle; Used SQL data flow during the testing phase to verify and validate that the correct information is being provided; Orchestrated User Acceptance Testing (UAT) to guarantee that all the data model, business rules, workflows and user interface requirements have been fulfilled by the web application; Fully engaged in product release and deployment to end-users after successful development and testing of the product. Participated in preparing training material for agents and policy holders and created thorough documents; Worked closely with PO and Scrum Master during RACI review process and release management for seamless integration

UCI, NYC, NY Jun ’11 – July’13

Sr. Business Analyst

The TV System’s Research and IT team build a user-friendly suite of applications for generating Nielsen and related ratings data reports. The core of the application suite is known as TV Research.

Responsible for defining the scope and implementing business rules for the project, gathering business requirements and documentation; converted the business requirements into Functional Requirements Specification and Technical Specification; Conducted the AS-IS and TO-BE analysis of the business process using GAP analysis; business design and/or system specifications for the solution of business or technical problems; Act as the liaison between the Sales business users, I.T. Infrastructure and Integration, and outside vendors for needed software customizations. Participate in the evaluation and prioritization for process improvements; Conducted JAD sessions, synchronized objectives and helped the developers to have a clarity on the project; created the test environment to conduct system, regression and end-to-end tests for new or modified programs; Ensure data integrity between systems using MS Excel and comparison tools. Extensive experience in extracting UI based information by querying the Oracle database using SQL queries, recording of the test outcomes/results/defects using Jira tool; Attended code review meetings, walkthrough sessions, requirements review meetings, steering committee meeting.

Allianz Life, New York, NY Aug’09 – June’11

Business Analyst

Production support project: The Customer Restoration Network (CRN) is a claims processing system used to process claims faster and efficiently. The claims submitted were sometimes delayed because of inaccurate or missing data during the claims entry process. Change in industry regulations and new product offerings also added to the processing delay.

As a Business Analyst reviewed the previous version of the system, read the last version of the system documentation and hence understanding the parts need to be improved, did Gap analysis; Conducted a diagnostic of the CRN that needed improvement; Contact offshore vendors to implement a cost effective global delivery model, whereby a dedicated team would provide 24 x 7 supports for the application; Gathered Product Backlog by comparing the differences of the existing system and the features, Prepare Sprint Backlog and manage the Sprint Task and Burn Down Chart; Created User Stories to elaborate interaction of CRN with the Off-Shore Support Center; Extensive experience in extracting UI based information by querying the Oracle database using SQL queries; Used SQL data flow during the testing phase to verify and validate that the correct information is being provided ; Plan and wrote Test cases, personally involved in User Acceptance Test (UAT) using Jira; Created and maintained Requirements Traceability Matrix throughout the development and testing process; Worked with the desktop support team during the migration phase and help user during the knowledge transfer period.

Wells Fargo Bank, Wilmington, DE May’07 - July’09

Business Analyst

Online Access Identifier is one of the high-priority Customer Relationship Management tool, which was intended to be core of Secured Access Protocol to the Online Banking services of Wells Fargo Bank. The project not only enabled users for single sign-on operation but also equips them to access the online information very securely and secretly with the help of Identifier Passcode provided by bank to each online user.

Facilitated (JAD) Joint Application Development sessions to identify business rules and business requirements and then documented them in a format that can be reviewed and understood by both business people and technical people. Created the Use Cases and translated the business requirement with the help of UML diagrams to developers; Analyzed Requirements and created Use Cases, Use Case Diagrams, Entity Diagrams, Activity Diagrams using Visio and Power designer; Conducted walkthroughs with end users, developers, managers and other analysts. Developed user manuals and delivered with final project; Used MS Office suite components for project tracking, documentation, and presentation to senior management.

India Experience:

Merrill Lynch Information Technology, Mumbai June’03 to May’06

Associate Consultant

NIIT Ltd Oct’96 to Sep’00

Business Manager

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