Desktop Support Technical

Brian Silcott

*** **** *****, ******, ** ***** Email *************@*****.***

Cell 919-***-**** LinkedIn: HTTPS://linkedin.com/in/brian-silcott-052580b

SUMMARY

Army Veteran with 15 years of Technical Support with exemplary skills for installing, troubleshooting and repairing all facets of technical equipment. Motivated self-driven results oriented professional with a track record of success.

SKILLS

•Hands on experience Installing, configuring, maintaining and troubleshooting Windows 10, Windows 8, Windows 7, Windows Vista and Windows XP, as well as Windows Server 2008, and 2012

•Experience Setting up Windows and third-party firewall software

•Installing operating system service packs, updates, and other security patches

•Provided training to new employees on industrial equipment, procedures, and software programs

•Remote support software: Bomgar and Cisco Connect

•Experience with Linux

•Printer setup/support and maintenance

•Ability to configure storage spaces

•Troubleshoot connectivity issues related to external and internal networks

•Implement wireless networks, and various topologies

•Excellent interpersonal skills, communications skills (verbal, written & presentation)

•Deep knowledge of IT infrastructure

EDUCATION

MyComputerCareer Graduate 10/2017

Currently Certified: Comp TIA CIOS, Comp TIA CNIP, Comp TIA A+, Comp TIA Networking +, Server +, Microsoft Technology Associate: Mobility and Device Fundamentals, Networking Fundamentals, Security Fundamentals

EXPERIENCE

Liggett Vector Brands 12/2017-03/2018

Windows 10 Migration Specialist

Advanced AutoParts 10/2014-04/2017

Contractor Desktop Support

Access unification project converting laptops from one domain to another

Migration from XP to WIN7 using Dell KACE

Remedy / HEAT Ticket system by FrontRange Solutions

Active Directory – Domain partition adding and removing computers from domain.

Support of local and remote clients, face-to-face, phone

Logmein desktop takeover tools, Citrix Thin Client, and Outlook

Office and infrastructure moves/relocations

Extensive customer-facing, hands-on support experience

Telcom/VoIP, incl. iPhone/iPad/Android

XEROX\ACS\BNY Mellon XEROX

Information Management Specialist 8/2006 - 8/2014

Desktop Support Specialist 6/2000 - 5/2005

Develop training materials and PPT presentations by researching the matrices implemented by the company

Repair desktop/laptop hardware/software and install upgrades

Server firmware upgrades

CISCO Switch upgrade help patching the new switches

Create and manage various productivity reports for the USA and International entities by extracting data and importing into an Excel spreadsheet.

Build XP/WN7 images ImageX

Support and Manage NICE and broker identifications

Synchronize network equipment

Recover corrupt and missing files from servers by investigating the issue and restoring them from back-up tapes.

Re-establish locked WIN Identifications using active directories

ITIL

Experience with Peregrine Service Center to track and document break/fix issues

Configure Black Berries and experience in iPhone functions

Migrated 400+ staff equipment from WINXP to WIN7 in less than 6 months

Vendor relationship managment

MILITARY

13 year Army Veteran

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