Customer Service Office Assistant

Maureen Backus

**** *********** ** *** * * Cicero, NY 13039 H: 315-***-**** ***********@*****.*** Summary of Skills

• Strong organizational skills • Time management

• Accounts receivable • Multi line phone skill

• Accounts Payable • Courteous demeanor

• Customer service-oriented • Strong communication skill Work Experience

Title Clerk/Office Assistant

Americar April 2017 to February 2018

• Preparing paperwork for auto deliveries

• Break down paperwork

• Prepare DMV paperwork

• Order supplies

• Filing

• Invoicing

• Bank deposits

• Accounts payable and receivable

Title clerk/Office Assistant

Bill Rapp November 2016 to January 2017

• Preparing paperwork for auto deliveries

• Filing

• Closing out repair orders

• Taking customer payments

• Operating cash drawer

• Keeping supplies stocked

Title clerk/Office Assistant

Davidson Ford June 2015 to May 2016

• Accounts payable and receivable

• Preparing paperwork for auto deliveries

• Break down paperwork after delivery for funding

• Process motor vehicle paperwork for title and registration

• Stocking inventory

• Answering phones

• Data entry

• Operating cash drawer

• Filing

Title clerk/Office Assistant

Burdick Lexus September 2009 to June 2015

• Process all DMV related paperwork for all new and used vehicles and for trade-in vehicles

• Titles, registrations, and insurance requirement for all sales.

• Strip all deals for contractual funding with financial institutions

• Cashier for all parts, service, and sales transactions via cash, check or credit/debit cards

• Aid customer inquiries and direct communications to proper personnel

• Data entry

• Operating cash drawer

• Service personnel time sheet/payroll entry

• Aided Burdick Toyota service department with recent vehicle recalls, customer overflow

Customer Service Representative

Village Office Supply August 2008 to November 2008

• Received customer orders via phone and fax

• Input orders into DDMS system

• Handled customer complaints and refunds

• Accomplished product research/Availability

• Answered busy multi phone system and directed office communications

• Coordinated deliveries with drivers/sales reps

Assistant Manager

Convenience Express November 2001 to November 2008

• Accomplished dialing customer service, inventory control, ordering, filled out daily reports, conducted interviews and hired, trained, and supervised employees.

• Responsible for vendor sales, opening/closing procedures, payroll, conducted daily audit of ATM, cash drawers, lottery, and tobacco cash sales to guard against theft.

• Fill in manager at several locations when needed and preformed all store manager duties in their absence.

Skills

• Multi line phone use

• Basic computer skills

• Use of office equipment

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