Customer Service Training Course

SULTAN Al- SEBAHI

Date of Birth: ** October ****

Nationality: Palestinian

Status of Iqama: Transferable

Email: ******.******.**@*****.***

Mobile Number: +966*********

Address: Hail Street - Jeddah, Saudi Arabia

OBJECTIVE

To succeed in an environment of growth and excellence and earn a job, which provides me job satisfaction and self-development and help me achieve personal as well as organization goals. EDUCATION

Bachelors of Business Administration (B.B.A) – Management (Excellent with First Honor) 2013 – 2017 Al Faisal University, Prince Sultan College – Jeddah, Saudi Arabia

(G.P.A: 4.93) Awards: Dean’s Honor List for 2 Years EXPERIENCE

Islamic Development Bank (IDB) – Jeddah, Saudi Arabia Aug 2, 2017 – Mar 8, 2018 Intern and the main project worked on was the On-Boarding for the Young Professionals Program (YPP) Human Resources Management Department

Wrote and Edited Memorandums

Edited HRMD staff profiles in Microsoft word in terms of (Name, division, grade, education, training

& performance)

Collected department requests for meetings with YPs and scheduled it in an excel sheet

Arranged the YPs' accommodation in Three Points Hotel and made the Bank sign an agreement with them

Printed and scanned hard copy documents into a soft copy document using the printer

Following up with Government Relations for necessary documents and paperwork needed for the YPs to be processed

Prepared the YPs’ employment file, appointment decisions and employment contracts

Contributed to improving IDB’s job application form

Contributed to updating the On-Boarding guide for new staff booklet

Greeted and hosted new guests from UNESCO, GCCA and WIPO for lunch in IDB and taking them for a tour around Jeddah

Following up with the hotel to ensure the YPs’ airport pickup and arrival to the hotel

Facilitated the YPs’ meetings with departments by scheduling it and leading them to the meeting venue

Escorted the YPs to the hospital to facilitate their medical checkup process

Arranged the YPs’ transportation from the hotel to bank and bank to hotel in coordination with the hotel bus

Managed the Interns’ (Internship completion form, payment form and certificates)

Provided customer service to the YPs and Interns

Maintaining and updating internal HR database of YPs and Interns

Liaison Officer for The 42nd Annual Governor's Conference Event May 14-18, 2017 With The Islamic Development Bank – Hilton Hotel Jeddah Was attached with the Minister, Palestinian Economic Council for Development & Reconstruction

Arranged smooth check-in of the VIP at the Hotel and handed them the information

Acted as the main point of contact between the Guest and the Bank and other parties involved in the IDBG Annual meeting

Facilitated the Guest’s registration in the annual meeting system

Arranged daily meetings between the Guest and IDBG Management and other Guests

Arranged the Guest’s transportation whenever needed

Coordinated with various committees to ensure smooth stay for the Minister

Arranged smooth check-out of the VIP from the hotel and smooth return to the Airport for flight home

Aim Direct Marketing Company – Jeddah, Saudi Arabia Summer 2015

Distributed flyers and brochures to our targeted location customers

Dealt with customers in a friendly way

SKILLS

• Stress Management • Time & Behavior Management

• Problem Solving • Communication Skills (written & oral)

• Teamwork • Computer Skills (Microsoft: Word, Excel &PPT)

• Self-Motivation • Languages: Excellent in English & Arabic

• Infographics • Customer Service

PROFESSIONAL DEVELOPMENT

Training Course in (Islamic Banking & Finance Intermediate Level) 17-18 Dec, 2017

Training Course in (Islamic Banking & Finance Basic Level) 11-13 Dec, 2017

Training Course in (Project Management) 3-7 Dec, 2017

Training Course in (Foundations of Project Management) 15-17 Aug, 2017

Training Course in (Financial Analysis) 1 Mar, 2017

Training Course in (Build Your Future Today) 26 Oct, 2016

Training Course in (Make Yourself A Brand) 12 Oct, 2016

Training Course in (Solve The Problems) 17 Feb, 2016

Advanced Workshop in (Principles of feasibility study 4 Nov, 2015 With Jeddah Youth Businessmen Committee)

REFERENCES

• Emet LaBoone, PHD (Senior Learning and Staff Development Specialist) Tel: +966-**-***-**** Email: ********@****.***

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