Project Coordinator / Manager
Resume:
Cynthia R. Bezanson
Phone: {***} *85-7134 or {503} 803-5547
Email: ************@***.***
OBJECTIVE
To obtain a new position with a company that will utilize my skills.
HIGHLIGHTS OF QUALIFICATIONS
*Ten plus years Customer Service and Collections- Internal and External - Telephones & Individually
*Nine years Supervisory/Management
*Six years Project Coordination/Multi-Tasking
*Eleven plus years Collections Experience
*Computer literate - IBM-PC, Windows ‘95, ‘98, ‘00, Office ‘97, ’00, XP, Vista, and 7
*Corel-Word Perfect, Quatro Pro, New Project & Presentation
* Microsoft Works, Word, Excel, PowerPoint, Publisher, Access and Outlook
*Accounting,,Accounts Receivable, and Payable
*5 plus years call center representative
EDUCATION
*Axia College University of Phoenix, 2007 to 2010
Phoenix, Arizona, Associate of Science in Human Services Management
*Colorado Technical University, July 2007 to November 2007
Colorado Springs, CO, Associate of Science in Business Administration, refocused degree, and transferred to Axia College University of Phoenix.
EMPLOYMENT
Out of Work
Because of health and disability issues from 07/2015 to Present day
and any other missing time.
Manpower/Seterus March 2015 – July 2015
4600 25th Ave NE, Salem, OR 97301 503-***-****
Early stage collection of past due mortgage payments. Promoted to late stage May 2015 Collection of past due mortgages, borrow response packages for modification and/or liquidation. Set up informal repayment plans.
T-Mobile March 2014-November 2014
4080 SE 28th Ct, Salem, OR 97301 {503}371-3207
Provided billing, technical and account support for Smart Phones & tablets. Submitted credits, handset research and unlock phones requests. Process phone or tablet upgrades or warranty exchanges.
ACS a Xerox Company July 2012-December 2013
13333 SW 68th Pkwy, Tigard, OR 97223 {800} 471-2271
* Promoted 03/18/2013 to senior technical advisor
Provide technical assistance over the phone for wireless Smart phones, tablets and MP3 type devices. Provide technical steps, set up repair of devices, provide account security assistance for music and application accounts.
Innovations in Management July 2011 – December 2011
20746 SW Olds Pl., Sherwood, OR 97140 {503} 925-2058
Phone contractors to schedule and dispatch and/or hire service contractors to repair Dollar General Maintenance issues such as HVAC, electrical, plumbing, etc. Phone Dollar General stores to inform of upcoming service. Follow up on escalated issues to ensure work performed was completed. Increase NTE amounts for job completion. Submit quotes for large service or installation jobs. Email information to District Managers, Dollar General Corporate, and contractors.
*DHS - SPD April 2008 – June 2011 {503} 640-3489
Various Individual Employer Addresses/SPD 133 SE Second Ave, Hillsboro, OR 97123
Home care work for seniors and people with disabilities for the state of Oregon and federally funded programs. House cleaning (dish washing, laundry, vacuuming, general housework,) cooking, shopping, transportation, Alzheimer companionship, bladder, bowel, cognition, feeding grooming, personal hygiene, positioning, toileting, transferring, and giving or setting up medication.
*Vesta Corporation April 2007 – December 2008
11950 SW Garden Pl., Portland, OR 97223-8248 {503} 790-2500
Collections of monies on past due balances owed because of returned electronic checks. Make outgoing and incoming calls for collection purposes. Submit electronic payments for past due balances.
*Express Personnel October 2006 – November 2007
7417 SW Beaverton Hillsdale Hwy, Ste. 800, Portland OR 97225 {503} 292-1200
Performed outbound-inbound calls, data entry, and collections for various employment positions.
* Reed Brothers Security, January –May 2006
4432 Telegraph Ave., Oakland, CA 94609 {510} 652-2477
Customer Service Representative February-May 2006
Inbound-outbound phone calls, filing, parts receiving & purchasing, counter sales, job scheduling and dispatching. Independent Contractor January 2006
Restructure of filing system, filing and reorganization of stock room.
*Reed Brothers Security, July 1997 – May 2003
4432 Telegraph Ave., Oakland, CA 94609 {510} 652-2477
Electronics Project Coordinator-Manager
Performed project coordination, purchasing, staged equipment for service and installation jobs, scheduled and dispatched service calls, installations and estimates. *Handled in and outbound telephone communications. Resolved customer disputes. Tracked costs, hours, and completion of jobs.*Supervised six technicians, two estimators, and an assistant. Created the collections process for past due monitored accounts, cancellation and sending to outside collection agency. Electronic products retail sales. Forecasted production projections for General Ledger and monitored accounts. Coordinated additional skill set classes for technicians. Met with suppliers, vendors, and sales representatives to compared prices and choose vendors, and suppliers, Handled stock room control. Restructure of file and stock rooms. Increased departmental production by 27% in just over two years. Tracked technicians and estimators productivity, truck maintenance, job paperwork, phone calls to technical support and customers. Met tight deadlines in a timely fashion.
*Protection One, Inc. June 1994 – July 1997
3900 S.W. Murray Blvd., Beaverton, OR 97005 {503} 624-0244
*Collections Research Supervisor
Collection Administrator June 1994 - December 1994
Collections of past due accounts, account credit/debit adjustment & cancellation submittals, inbound and outbound telephone communication. Performed minimal research on past due alarm monitored accounts.
*PROMOTED TO Collections Research Supervisor - January 1995-July 1997
*Created sub-department to research problem account with positive resolutions. Approved time cards, authorized service appointments, approved credit/debit to accounts, approved cancellations, processed bankruptcies, and invoiced KEY accounts with special needs. Supervision of three employees schedules, duties, productivity, and capabilities.
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