FELICIA J. FELTON, M.A., PHR
Cell: 248-***-**** email@example.com
HUMAN RESOURCES MANAGER
Employee and Labor Relations HR Operations Training and Development Regulatory Compliance
Speaking Truth To Power Through HR Leadership For Operational Excellence
I am a strategic, creative, compliance focused, integrity driven HR Business Partner and Leader. I thrive in planning and execution of strategic business initiatives and implementation of new and improved processes. As a change agent and influencer, I welcome the challenge of problem solving and working through obstacles that hinder progress. I’m an advocate for the employer and employee. I’m energized by coaching and mentoring for professional development that fosters organizational excellence.
Signature HR Qualifications
HR Policy and Process Development
Training and Development
Performance Evaluation Management
SODECIA AUTOMOTIVE DETROIT CORP. ROSEVILLE, MI
$50M TIER 1 AND TIER 2 AUTOMOTIVE SUPPLIER
HUMAN RESOURCES MANAGER DEC. 2014 – PRESENT
Human Resource Generalist Jan. 2014 – Dec. 2014
Full-cycle HR Generalist role with responsibility for recruitment, employee/labor relations, training and LOA.
Promoted within one year to Human Resources and Safety Manager. Partners with General Manager and Plant Management employee development, training, process development, performance evaluations, recruitment, increase safety engagement, and standardize adherence to Federal and State regulations for 3 Business Units, 170 (salary and hourly) employees, 2 Unions. Direct Reports: Two (2) HR Generalist and Safety Coordinator.
HR Leadership: Leads HR initiatives in continuous improvement for HR processes and policy in leave of absence administration, onboarding, recruitment, legal compliance, immigration and compensation. Heavy focus on creation and implementation of HR processes. Implemented 4 key processes (onboarding, recruitment, compliance audits and OTJ training).
Training and Development: Coordinates and leads annual training objectives managing a $40,000 training budget; develops succession planning and development plans for supervisors and managers. Facilitates performance evaluations and retention initiative.
Strategic HR: Collaborates and coordinates with management team for alignment of business unit goals and objectives with operational departments through annual business plan review, SWOT analysis, KPI action plans; weekly and monthly HR reporting (absenteeism, training hours, turnover and headcount).
Employee Labor Relations: Mitigate employee and labor relations concerns through HR counseling, union committee meetings and disciplinary actions; builds effective relationships with union stewards and local reps; authors grievance responses; conducts contract negotiations; administers collective bargaining agreement.
Risk Management (Safety): Plant Safety Manager and Environmental Management Rep; reduction of ISO 14001 external audits (70% reduction of findings in 2017); ensures completion of employee safety trainings and worker’s compensation administration.
CREDENTIAL CHECK CORPORATION TROY, MI
NATIONAL BACKGROUND SCREENING AND PRE-EMPLOYMENT SERVICES CO.
Client Services Manager July 2012 – July 2013
Implemented reorganization to improve efficiency of functional areas (Processing and Verifications) in Client Service.
Managed a team of 26 verification specialist and 2 direct reports
Developed supplier relationships in order to maintain efficient and timely response of requests
Trained new hires and staff on compliance and job functions
Reported weekly and monthly Key Performance Indicators (KPI’s)
Utilized project management skills to reduce supplier cost by 5%
THE BARTECH GROUP SOUTHFIELD, MI
INTERNATIONAL CONTRACT STAFFING CO.
HR Compliance Coordinator October 2009 – June 2012
Managed the processing of pre-employment background checks and drug tests for contract and staff employees
Collaborated with management on corporate learning and development mission/vision and learning goals
Performed cost comparison analysis of drug screening vendors and pre-employment background vendors
Collaborated with Quality Manager on customer requirements and processes
Managed vendor relations including processing new vendor contracts
Facilitated compliance training to new team members
Provided guidance and counsel to recruiters and account managers on compliance protocols
EDUCATION AND PROFESSIONAL CREDENTIALS
Master of Arts – Human Resource Management – Marygrove College - 2010
Bachelor of Arts – Political Science – Oakland University -2001
Professional in Human Resources (PHR) 2012 – 2019
PROFESSIONAL HR AFFILIATIONS
Member – Society of Human Resources Management (SHRM)