Bilingual English/Spanish customer service representative and medical assistant seeking a position where I can utilize conflict resolution skills via phone, email, mail, or social media contact.
DEGREE DATE EARNED SCHOOL
Major: Medical Assistant Certificate, February 2010, American Career College
Minor: High School Diploma, June 2009, Centennial High School
Skills & Abilities
CUSTOMER SERVICE/ FRONT OFFICE SKILLS
TYPING (45-50WPM) WINDOWS 98/200/XP/ VISTA/WORD/ EXCEL, DENTI-CON, EAGLESOFT
BACK OFFICE SKILLS
INJECTIONS (IM, ID, SQ)
VENIPUNCTURE (BUTTERFLY, VACUTAINER, SYRINGE
FIRST AID/ CPR
PATIENT CARE COORDINATOR/SCHEDULING DEARTMENT LUMINA HEALTH CARE MAY 2016- PRESENT
Orients and educates patients and their families by explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.
Answer phones, screen calls, schedule appointments for treatment, follow ups and extractions of teeth.
DISPOSITION/DATA ENTRY COLLECTIVE RESOURCES INC. JANUARY 2015- MAY 2016
Checking files in as they were coming from court, answer phones, assist with transferring information to/from files; write and file reports and create/respond to emails in a timely manner.
MEDICAL ASSISTANT/ADMINISTRATOR ASSISTANT/CARE ON SITE/ OCTOBER 2013-APRIL 2014
Assisted in registering patients. Giving patients the appropriate paperwork, directing patients to the appropriate department. Answer the phone, helped as much as needed and transferred the phones to the correct department, gave status to attorneys, supervisor, insurances and patients
MEDICAL ASSISTANT/ ERIC MCCLOUD PROFESSIONAL CORPORATION/ SEPTEMBER 2010-SEPTEMBER 2013
Answer phones, schedule appointments for both follow ups, procedures, lab work, ultrasounds, colonoscopy, endoscopy, and x-rays. Collected co-pays and process payments. Assisted in some inhouse billing. Insurance verification and requested authorizations. I would take vitals for the patients, would take their chief complaints, assisted with g-tube changing and injecting medication.