Customer Service Medical Assistant

Genesis Alaniz

***** *. *** ***** **. Los Angeles C.A. 90061 323-***-**** *************@*****.***

Objective

Bilingual English/Spanish customer service representative and medical assistant seeking a position where I can utilize conflict resolution skills via phone, email, mail, or social media contact.

Education

DEGREE DATE EARNED SCHOOL

Major: Medical Assistant Certificate, February 2010, American Career College

Minor: High School Diploma, June 2009, Centennial High School

Licenses

CPR Certification

HIPA Certification

Phlebotomy Certification

Skills & Abilities

CUSTOMER SERVICE/ FRONT OFFICE SKILLS

SCHEDULING APPOINTMENT

FILING

CLAIM VERIFCATION

TYPING (45-50WPM) WINDOWS 98/200/XP/ VISTA/WORD/ EXCEL, DENTI-CON, EAGLESOFT

INSURANCE VERIFICATION

TELEPHONE SKILLS

REFERRALS

BACK OFFICE SKILLS

THROAT CULTURE

AUTO CLAVING

SNELLEN CHART

STERILE CHART

VITALS SIGNS

EKG

INJECTIONS (IM, ID, SQ)

VENIPUNCTURE (BUTTERFLY, VACUTAINER, SYRINGE

URINALYSIS

FIRST AID/ CPR

Experience

PATIENT CARE COORDINATOR/SCHEDULING DEARTMENT LUMINA HEALTH CARE MAY 2016- PRESENT

Orients and educates patients and their families by explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.

Answer phones, screen calls, schedule appointments for treatment, follow ups and extractions of teeth.

DISPOSITION/DATA ENTRY COLLECTIVE RESOURCES INC. JANUARY 2015- MAY 2016

Checking files in as they were coming from court, answer phones, assist with transferring information to/from files; write and file reports and create/respond to emails in a timely manner.

MEDICAL ASSISTANT/ADMINISTRATOR ASSISTANT/CARE ON SITE/ OCTOBER 2013-APRIL 2014

Assisted in registering patients. Giving patients the appropriate paperwork, directing patients to the appropriate department. Answer the phone, helped as much as needed and transferred the phones to the correct department, gave status to attorneys, supervisor, insurances and patients

MEDICAL ASSISTANT/ ERIC MCCLOUD PROFESSIONAL CORPORATION/ SEPTEMBER 2010-SEPTEMBER 2013

Answer phones, schedule appointments for both follow ups, procedures, lab work, ultrasounds, colonoscopy, endoscopy, and x-rays. Collected co-pays and process payments. Assisted in some inhouse billing. Insurance verification and requested authorizations. I would take vitals for the patients, would take their chief complaints, assisted with g-tube changing and injecting medication.

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