Customer Service Representative

Ebony Miller

Raleigh, NC *****

***********@*****.*** - 919-***-****

WORK EXPERIENCE

Inventory Technician

Physicians Pharmacy Alliance - Cary, NC - April 2017 to Present Retrieving prescription orders.

Counting, pouring, measuring and weighing tablets and medications mixing medications. Selecting the proper prescription container.

Creating prescription label.

Drug and General Merchandise Assistant Manager

Kroger - Raleigh, NC - October 2009 to March 2017

Customer service.

Greeting the customers, responding to their questions and requests in a courteous and helpful manner. Stocked, Received, restocked, and "conditioned" the shelves with non-food merchandise, such as non- prescription medications, cosmetics, shampoo, and similar items which typically come placed in plastic totes weighing as much 45 lbs. each (average weight is 20 lbs.) Stacked the totes in the designated storage

area, occasionally climbed a ladder with totes, when stocking or removing merchandise. Read and verified the invoices by counting the individual items to confirm the order. Built special displays where items are stacked in other than their normal location. Operated cash register.

Unloaded totes from truck and using manual pallet jack to unload pallets of totes. Manually attached price labels with labeling machine. Checked prices which required knowing the locations of all items. Operated the box baler.

Customer Service Supervisor

Xerox - Raleigh, NC - August 2013 to October 2016

Provide 5-Star Customer Service.

Assist doctors and pharmacists with claim processing. Assist members with getting access to their health needs by entering overrides, placing orders through our mail order service, and resolving eligibility issues. Assist with processing prior authorizations.

Explain plan benefits and claim information.

Directing and managing all activities associated with Call Center Agents, including developing and implementing policies and procedures on systems.

Establishing and implementing performance and service standards. Ensuring productivity meets or exceeds service and quality standards. Teaching products, policies, procedures, and systems to new employees. De-escalating irate customers.

EDUCATION

High School Diploma

William G Enloe High School - Raleigh, NC

September 2008 to June 2010

SKILLS

Customer Service (8 years), Cash Handling (5 years), Call Center (4 years), Cash Register (5 years), Multi-Line Phone System (4 years), Data Entry (4 years), Medical Terminology (4 years), As400 (3 years), Healthcare (4 years), Claims Processing (3 years), Basic Computer Skills (4 years), Typing (4 years), Training (2 years), Supervisor (4 years), Inventory (4 years), Stocking (6 years), Warehouse Management (4 years), Pricing (4 years)

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