Customer Service Representative

Dear Human Resources,

I am seeking a scheduler position at Amazon. I’m currently employed as a customer service Client Service Representative II. I’m confident that my client service representative and administrative skills would make me an ideal candidate for the scheduler position. I adapt well in many office environments. One of my main responsibilities as a client service rep is to multi-task, interact with clients and I am accountable for all of my task. I am eager to learn more about your scheduling position and I look forward to meeting with you to discuss my qualifications further.

Sincerely,

Aleisa Bearden

Alesia Bearden

408-***-**** b ******@*****.***

Objective:

Seasoned customer service representative seeking challenging opportunities in a customer service/coordinator role that will provide new growth opportunities. I take pride in exceeding client expectations and provide the best customer service. Professional Experience:

Spectra Laboratory – Milpitas, CA 12/13 - Present

Client Service Representative II/ Receptionist

Current responsibilities are to make inbound/ outbound calls to Dialysis facilities, contact clients for routine and Stat tests results, report laboratory results to clients using established protocol, assist nurses regarding test ordering for patients, interact with customers and resolve customer complaints, troubleshoot inquires regarding Korus Ordering Systems. In addition to the above, I identify and escalate priority issues according to procedure, data entry, update and review customer files, fax documents and other administrative duties, schedule for Dialysis centers return emails and voicemails, perform other duties and projects as assigned, advise project management on improvements for processes and procedures. Quest Diagnostics – San Jose, CA 08/02 - 09/13

Team Lead /Patient Service Representative II

Placed an average of 100 outgoing calls a day (inbound/outbound), return emails and voicemails, problem solved and troubleshoot customer inquiries, contact clients to confirm handwritten orders, verify test orders, request information, data entry, update customer test results, direct to correct personnel, assist doctors and nurses regarding test ordering for\patients. I also trained new hires on policies and procedures, one- on- one coaching sessions for staff members, perform basic clerical duties.

Highlights:

● Self- Motivated

● Detailed oriented

● Capable of performing various job related duties as needed

● Familiar with PC & MAC operating systems, Microsoft Outlook & Office Suite, Avaya Systems, Zoom, QBIC Systems, Service Now

Education:

Silicon Valley College - San Jose, CA, (Medical Assisting Certificate) August 2002 James Lick High School - San Jose, CA, (High School Diploma) June 1980

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