JOEL BAMIDELE FRANCIS

Block **, Estate **, Phone: +234**********

Redemption Camp, Ogun State Email: ac4pzr@r.postjobfree.com A top performing Senior IT Professional with more than 12 years’ experience analyzing business problems and implementing solutions. I have strong passion for Web technology such as HTML, CSS and Wordpress Some Key Accomplishments

Successfully built a robust and highly available email infrastructure upon which the company can carry out its key business activities

o Successfully upgraded Servers running windows Server 2003 to Windows Server 2008 o Successfully upgraded Microsoft Exchange 2003 to 2010 messaging system

Championed introduction of Customer Relationship Management (CRM) software for the marketing department. This has increase the department efficiency and customers’ management

Virtualized application Servers, which has reduce both license and hardware cost

Deployed Cyberoam (Universal Threat Management) to Strengthen network security and document leakages

Saved more than N2.5million in internet subscription through aggressive negotiations and pricing

Successfully Implement Copyright protection strategy to protect Agusto & Co publications (electronic copies), which has increase revenue by about 50%

Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans

Built mordern online store (www.agustoresearch.com) for the company Areas of Expertise

Information Technology

Technical Management

System Troubleshooting

Operational Procedures

Process Improvement

Workflow Management

Network Administration

Hardware Troubleshooting

Customer Satisfaction

Business Analysis

Software Troubleshooting

Interpersonal Relations

Professional Experience

AGUSTO & CO. LTD, MARINA, LAGOS 2007 – PRESENT

HEAD IT

KEY ACCOMPLISHMENTS

Oversee and champion the articulation and development of the IT strategy and ensure alignment with company’s corporate strategy, business goals and objectives.

Demonstrate ownership of and communicate the department’s strategic direction and objectives to all staff.

Provide overall guidance, leadership support and strategic direction in the execution of the department’s functions.

Establish and enforce IT policies and procedures that promote and ensure the confidentiality, integrity, availability and security of corporate data and information.

Oversee and coordinate the Company’s information system environment and ensure consistent IT system availability to support the business and network operations.

Oversee and coordinate efforts aimed at developing IT business solutions, and ensure optimal leverage of technology to effectively enable each business operations and processes.

Ensure that the infrastructural facilities are adequate, functional, secure and able to support the company’s business processes as well as complement the internal and external corporate image/identity

Oversee the design and implementation of a disaster recovery plan and system that ensures timely and continuous system availability at all times.

PROFESSIONAL EXPERIENCE CONTINUED

JOEL BAMIDELE FRANCIS Resume, Page 2

Schedule and oversee installation and upgrade of hardware and software, and phone links, database administration, data storage and backup, etc

Plan and implement organisation-wide information systems, services and network facilities, including LANs and WANs.

Oversee the maintenance of Service Level Agreements between various service providers and the company.

Ensure prompt and efficient resolution of technology issues to prevent impedance to operations.

Ensure the availability of effective enterprise-wide end-user support and monitor performance, and compliance with agreed cross-functional service levels

Liaise with user departments/ business owners to gather user requirement specifications for new IT solutions; including information on the scope, budget and timeline of required solution

Liaise with external third party vendors to design and develop new technical solutions where required

Ensure alignment of the technical design of new technical solutions with defined enterprise systems architecture LITERAMED PUBLICATIONS LTD, IKEJA, LAGOS 2006 – 2007 INFORMATION SYSTEMS OFFICER

Responsible for all aspects of acquiring, installing and administering LAN (Local Area Network) hardware; Operating systems; end-user applications

Supported IT infrastructure-Computers, Servers, Internet gateways and UPS and responded to users queries.

Supervised LAN Implementation and support while updating web site and web portal content via CMS NEXTCOM NIGERIA LIMITED, IKEJA, LAGOS 2005 – 2006

SYSTEMS/FIELD ENGINEER

Serviced and Troubleshot printers (laser, inkjet, dot matrix and fax machine)

Configured workstations for TCP/IP based LAN’s

Set up Window 2000 Server for clients

Created user account on the Windows Server 2000 Advanced server

Run Backup three times a week

Purchased hardware and software from different vendors AIR LIQUIDÉ NIG. PLC, MATORIN, LAGOS 2003 – 2004

ASSISTANT NETWORK ENGINEER (NYSC)

Assisted in configuring Cisco Routers (2500, 3000, 4000) using RIP, OSPF, EIGRP

Configured Cisco Switches (5000, 3524, and 2900)

Designed and implemented remote dial up solution for clients

Installed and configured workstations for TCP/IP based LAN’s

Installed and configured DHCP Client/Server

Education

ITIL 2011, Digital Jewels Limited, 2012

Effective Business Writing Skills, ReStral Limited, 2010 Oracle Certified Professional, Aptech Computer Education, 2008 B. Eng. (Hons) Electrical Engineering, University of Ilorin, 2003 Professional Qualifications

Microsoft Certified Solutions Expert: Cloud Platform – Windows Server 2012 Cisco Certified Network Professional (CCNP)

Microsoft Certified Solutions Associate – Windows Server 2012 Information Technology Infrastructure Library (ITIL 2011) Cisco Certified Network Associate (CCNA)

Microsoft Certified IT Professional – Windows Server 2008 (MCITP) Microsoft Certified Systems Administrator- Windows Server 2003 Oracle Certified Professional

Knowledge & Skills

Microsoft Windows Server 2003, 2008 and 2012

Cyberoam Router implementation and management

Exchange Server 2003, Server 2010

Active Directory Domain Services, LDAP, DHCP and DNS Services, File and Print Services, Windows Deployment Services (WDS), Group Policy Management, etc

Planning and Deployment of Virtual Server (HyperV, Vmware, etc) Network Management tools, Network Security, etc

Virtual Private Network

Implementation of traffic filters using standard and extended access-lists, distribute-lists and route maps Implementation of Routing Protocols- EIGRP, OSPF, RIP,BGP, etc Configuration and Troubleshooting of Cisco Routers and Switches Microsoft XP, Windows 7 & 8 & Linux

PHP, WAMP and MySQL, Microsoft SQL Database Management

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