JOEL BAMIDELE FRANCIS
Redemption Camp, Ogun State Email: firstname.lastname@example.org A top performing Senior IT Professional with more than 12 years’ experience analyzing business problems and implementing solutions. I have strong passion for Web technology such as HTML, CSS and Wordpress Some Key Accomplishments
Successfully built a robust and highly available email infrastructure upon which the company can carry out its key business activities
o Successfully upgraded Servers running windows Server 2003 to Windows Server 2008 o Successfully upgraded Microsoft Exchange 2003 to 2010 messaging system
Championed introduction of Customer Relationship Management (CRM) software for the marketing department. This has increase the department efficiency and customers’ management
Virtualized application Servers, which has reduce both license and hardware cost
Deployed Cyberoam (Universal Threat Management) to Strengthen network security and document leakages
Saved more than N2.5million in internet subscription through aggressive negotiations and pricing
Successfully Implement Copyright protection strategy to protect Agusto & Co publications (electronic copies), which has increase revenue by about 50%
Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans
Built mordern online store (www.agustoresearch.com) for the company Areas of Expertise
AGUSTO & CO. LTD, MARINA, LAGOS 2007 – PRESENT
Oversee and champion the articulation and development of the IT strategy and ensure alignment with company’s corporate strategy, business goals and objectives.
Demonstrate ownership of and communicate the department’s strategic direction and objectives to all staff.
Provide overall guidance, leadership support and strategic direction in the execution of the department’s functions.
Establish and enforce IT policies and procedures that promote and ensure the confidentiality, integrity, availability and security of corporate data and information.
Oversee and coordinate the Company’s information system environment and ensure consistent IT system availability to support the business and network operations.
Oversee and coordinate efforts aimed at developing IT business solutions, and ensure optimal leverage of technology to effectively enable each business operations and processes.
Ensure that the infrastructural facilities are adequate, functional, secure and able to support the company’s business processes as well as complement the internal and external corporate image/identity
Oversee the design and implementation of a disaster recovery plan and system that ensures timely and continuous system availability at all times.
PROFESSIONAL EXPERIENCE CONTINUED
JOEL BAMIDELE FRANCIS Resume, Page 2
Schedule and oversee installation and upgrade of hardware and software, and phone links, database administration, data storage and backup, etc
Plan and implement organisation-wide information systems, services and network facilities, including LANs and WANs.
Oversee the maintenance of Service Level Agreements between various service providers and the company.
Ensure prompt and efficient resolution of technology issues to prevent impedance to operations.
Ensure the availability of effective enterprise-wide end-user support and monitor performance, and compliance with agreed cross-functional service levels
Liaise with user departments/ business owners to gather user requirement specifications for new IT solutions; including information on the scope, budget and timeline of required solution
Liaise with external third party vendors to design and develop new technical solutions where required
Ensure alignment of the technical design of new technical solutions with defined enterprise systems architecture LITERAMED PUBLICATIONS LTD, IKEJA, LAGOS 2006 – 2007 INFORMATION SYSTEMS OFFICER
Responsible for all aspects of acquiring, installing and administering LAN (Local Area Network) hardware; Operating systems; end-user applications
Supported IT infrastructure-Computers, Servers, Internet gateways and UPS and responded to users queries.
Supervised LAN Implementation and support while updating web site and web portal content via CMS NEXTCOM NIGERIA LIMITED, IKEJA, LAGOS 2005 – 2006
Serviced and Troubleshot printers (laser, inkjet, dot matrix and fax machine)
Configured workstations for TCP/IP based LAN’s
Set up Window 2000 Server for clients
Created user account on the Windows Server 2000 Advanced server
Run Backup three times a week
Purchased hardware and software from different vendors AIR LIQUIDÉ NIG. PLC, MATORIN, LAGOS 2003 – 2004
ASSISTANT NETWORK ENGINEER (NYSC)
Assisted in configuring Cisco Routers (2500, 3000, 4000) using RIP, OSPF, EIGRP
Configured Cisco Switches (5000, 3524, and 2900)
Designed and implemented remote dial up solution for clients
Installed and configured workstations for TCP/IP based LAN’s
Installed and configured DHCP Client/Server
ITIL 2011, Digital Jewels Limited, 2012
Effective Business Writing Skills, ReStral Limited, 2010 Oracle Certified Professional, Aptech Computer Education, 2008 B. Eng. (Hons) Electrical Engineering, University of Ilorin, 2003 Professional Qualifications
Microsoft Certified Solutions Expert: Cloud Platform – Windows Server 2012 Cisco Certified Network Professional (CCNP)
Microsoft Certified Solutions Associate – Windows Server 2012 Information Technology Infrastructure Library (ITIL 2011) Cisco Certified Network Associate (CCNA)
Microsoft Certified IT Professional – Windows Server 2008 (MCITP) Microsoft Certified Systems Administrator- Windows Server 2003 Oracle Certified Professional
Knowledge & Skills
Microsoft Windows Server 2003, 2008 and 2012
Cyberoam Router implementation and management
Exchange Server 2003, Server 2010
Active Directory Domain Services, LDAP, DHCP and DNS Services, File and Print Services, Windows Deployment Services (WDS), Group Policy Management, etc
Planning and Deployment of Virtual Server (HyperV, Vmware, etc) Network Management tools, Network Security, etc
Virtual Private Network
Implementation of traffic filters using standard and extended access-lists, distribute-lists and route maps Implementation of Routing Protocols- EIGRP, OSPF, RIP,BGP, etc Configuration and Troubleshooting of Cisco Routers and Switches Microsoft XP, Windows 7 & 8 & Linux
PHP, WAMP and MySQL, Microsoft SQL Database Management