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Customer Service Manager

Fayetteville, Georgia, United States
March 06, 2018

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Joseph A. Jones

**** ******** ***** *********, ******* 30238 770-***-****

SUMMARY: I am an energetic and self motivated Procurement / Purchasing Manager with experience in planning, organizing and supervising comprehensive purchasing functions in compliance with mandated requirements; including major purchases and material management areas with the military and the civilian sector. I have 20+ years experience in the U.S. Army of effectively running a Procurement department with a strong background in purchasing and supply chain management. I provide excellent customer service and problem solving abilities with outstanding management skills.


Purchasing Quality Control Training and Peer Coaching

Transportation Logistics / Supply Technical Writing

Safety Account Payable Policy Development

Contracts Building Maintenance Property Book Management


Strategic Hospital Resources Procurement Specialist Aug 2017-Sept 2017 (Contract)

Responsible for the Procurement recommendations to planners for systems, procedures or practices that will reduce product related expenses.

Utilize Electronic Strategic Procurement System (ESP) to effectively purchase, track and manage medical equipment with pricing, stock levels through our supply chain vendors.

Interact with all appropriate department managers involved in the project to develop, coordinate, and integrate technical specifications into departmental plans.

Assist with product development, data collection and analysis, implementation, monitoring of Purchase Orders and detailed follow up required.

Coordinating product related value engineering analysis projects between administration and healthcare system staff as the representative of the planning team.

Responsible for maintaining the company proprietary database on product detail, pricing, and effectiveness.

Initiate and manage Rfx’s (RFQ’s, RFI’s and RFP’s) related to purchasing and contract labor.

Develop and maintain educational programs for the internal planning team and value analysis process including product evaluation, cost analysis, and purchase processes.

Assist the Medical Equipment planners in the selection, implementation, monitoring, and evaluation of cost-effective products in hospital construction projects.

Greyhound Bus Lines Terminal Manager Aug 2015 - Sep 2016

Selects trains and mentors assistant manager and supervisors.

Ensures that all customers received an safe traveling experiences.

Ensures highest level of customer satisfaction and resolves escalated Customer complaints.

Responsible for 110 drivers and 60 employee including managers, supervisors and leads.

Maintains high level of customer experience quality in accordance with company standards.

Ensures compliance with Safety and environmental standards, including appropriate attendance of safety and risk reduction meetings, handling of injury investigations.

Ensures sound cash control and maintains GLI field accounting standards. Develops budget and manages operating expenses within the budget.

Develops initiatives to increase sales.

Performs analysis and makes recommendations to ensure competitive advantage from a marketing, customer service and human perspective.

Provides employee development by providing ongoing feedback to employees concerning strengths and areas of needed improvement and may recommend supplemental training programs.

Works with staff to ensure good labor relations are maintained. Includes working with Assistant Business Agents and Shop Stewards as well as handling 3rd level grievance resolutions.

Actively engages the community as the company standard-bearer.

Joseph A. Jones

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U.S. Army Procurement Manager

1983-1986 2002-2014 (Active Duty Retired) 1987-2001 (U.S. Army Reserves)

Served as a Purchasing Manager to procure electronic equipment, food service, office supplies, pharmaceutical and/or medical equipment towards hospital’s mission.

Managed over $20 million dollars of computer and electronic equipment for distribution, turn-in, receiving and modification of operating systems for imaging.

Responsible for the day-to-day operations of the United States Army Reserve (USARC) Property Management Branch’s (PMB’s) fiscal accounts in purchasing over $10 million dollars of all parts, supplies, and materials necessary to the operation of the organization.

Duties include administrative procedures of the International Purchase Agreement Card (IMPAC) program; payment to civilian vendors and reconciliation of purchases.

Conducted and managed purchases, utilizing the Government Purchase Credit Card (GPC), through an agency-established Blanket Purchase Agreement (BPA) for information technology commodities and other mission support equipment.

Initiate and manage Rfx’s (RFQ’s, RFI’s and RFP’s) related to purchasing and contract labor.

Responsible for Logistics and Procurement of building materials for Human for Habit in Panama in the building of schools, medical clinics and homes for the local citizens.

Interview vendors to examine and learn about products, services, and pricing.

Reviews vendor pricing and maintains current vendor sourcing information.

Analyze price proposals, financial reports, and other information to determine reasonable pricing

Negotiate contracts on behalf of organization

Meet with staff and vendors to discuss defective or unacceptable goods or services and determine corrective action.

Evaluate and monitor contracts to be sure that vendors and supplier comply with the terms and conditions of the contract and to determine the need for changes.

Maintain and review records of items bought, costs, deliveries, product performance, and inventories.

Ensures the proper ordering of all parts, supplies, and materials; innovates methods to meet scheduled cost reduction targets for purchasing of all supplies; enters all purchase orders into the procurement system General Fund Enterprise Business System (GFEBS).

Kaycan Ltd Warehouse/Purchasing Manager Feb 2000- Dec 2001

Maintain and implement construction performance and budget for each project

Negotiate pricing contracts with subcontractors and suppliers

Issue purchase orders for procurement and expedition of materials and equipment for projects

Meet subcontractors and suppliers on-site as necessary

Ensure compliance to project budgets and provide analysis of deviations

Research new materials for design and cost savings

Develop and implement new purchasing strategies to deliver ongoing cost reductions and process simplification

Establish new relationships with subcontractors and suppliers to ensure adequate resources for all projects and to continually improve pricing and quality of work

Assist in ensuring awareness and company compliance to all building codes and local construction guidelines

Assist in maintaining company quality control program

Leverage technology, safety measures, and information sharing to increase productivity and profitability

Assist in settling invoice or contract disputes and handle changed order requests and forecast upcoming demand

Maintain sub/supplier information on company online management systems

Manage materials and equipment inventory

Joseph A. Jones

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Bachelors of Science in Business-Management Saint Leo University December 2012

Computer Programming Central Texas College May 1985


Lean Six Sigma (White Belt) Feb 2014

Contracting Officer Representative (COR) July 2008 / 2013

Supply Correspondence Courses (22) March 2004

Hazardous Waste Management Course March 2004


Department of the Army Level Security Clearance (Secret) March 2008

Computer Programming/Logistics June 1997


Microsoft Word, Excel, Access and PowerPoint (Office 2010)


Commercial Drivers License (Class A)

Hazardous Materials & Tank (HN)

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