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Customer Service Office

Houston, TX
min 410.00
March 06, 2018

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Tonya Murphy

Houston, Texas *****-

Objective: Looking To work for a great company where I can utilize my skills and have stability

Outstanding communication skills detailed oriented ability to follow up on task work effectively under pressure

In an effective and accurate way maintain positive attitude capable of multi-tasking prioritizing and managing time efficiently able to work effectively in a team environment and work independently under minimal supervision

Customer Service Rep call centers collections

Retail Cashier, Telemarketing Sales Marketing

Data Entry Office Clerk Front Desk Receptionist

Dispatch Assistant File Clerk Leasing Agent

Desk Coordinator Courier Office Clerk Valet Driver

1.Types 35 wpm internet PowerPoint MS Word Excel and various office programs

Heavy phones capable in all office equipment and label and laminating machines

Archives prepare binders proofreading Cash register and credit card machines

Qualifications Profile

Detailed Oriented and proven competency professional over 15 years of excellent

Customer service experience acute understanding of extensive experience in hospitality

Self-starter presentable maintains strict confidentiality flexible adaptable to change

Ability to learn quickly strong team mentality detailed oriented reliable


Cochise Community College Doug, AZ

Maloney High School Meriden, CT

Houston Training School Houston, TX

Work History

Pro Source Staffing

Houston, TX 04/2017-06/2017


Count monies prepare area to open up register and to sell tickets swipe credit cards for payments or except money

Give change and tickets swipe tickets for customer to get into facility direct them to the event board or give directions and maps help in other areas to feed animals and to run the carousel …

Houston, TX 09/2016-02/2017

Front Desk 1, 2, and Night Audit

Prepared organized, secured and maintained all confidential files. Reconcile all daily accounting data, operating phone console, Scheduled reservation used strong communication skills being friendly efficient and hospitable

Process arrivals and departures help handle luggage solve complaints. Help guest complete registration cards and then assigns room accommodating, special request whenever possible. Verifies the guest’s method of payment and follows established credit-card procedures. Place guest and room information in the appropriate front desk racks at times works closely with housekeeping or just use the house keeping list along with matching it to the online in house list and registration reports up to date and coordinates request for maintenance request key storage and maintains supervises access to safety boxes, cash handling for those paying cash for rooms as well as run the market place store

Houston, TX 10/201*-**-****

El Polo Loco

Count money log in computer on register stock wet bar and icebox condiment areas and clean counter make tea put out rugs open blinds put down chairs down open up for business take orders cash or credit for dine in or take outs make change later help clean areas and sweep up take out all trash and fill with clean liners clean dining area all threw the day and also the restrooms later mop floors serve guest there trays and samples and empty trays

Houston, TX 01/2016-05/2016

Safety Ambassador-Downtown District

Watches for irregularities such as security breaches safety hazards and emergency situations contacts emergency

Responders such as Police fire and /or ambulance personnel as required assigned to zones on foot Prepares

Standardizes reports for the City of Houston also for UN kept properties and trash out of control type orders for parking Meteors Graffiti reports on malfunctioning street lights monitor the homeless in touch with police to let them know of drug dealings and violet ones made reports and inform on suspicious persons informs and warns violators of rules such as no smoking zones loitering informs Clean team to clean Biohazards and trash in zones also helped with picking up trash

Houston, TX 10-201*-***-****

Rem Services-Metro Lift Driver

Check out vehicle and tires and lights and belts all there and especially the lift and more to make sure all were in working order to be ready for picking up elderly and handy cap persons to bring them shopping or drop them at doctor appointments or to drop them off at home and other places scheduled to go. Helped to the lift and strapped in lifted up and situated on the bus and strapped in ready for a safe ride there and back to their destinations

Did paper work in our log book to keep up with mileage destinations names and more ticket collection

Houston, TX-11/201*-**-****

UPS- Drivers Helper

Unload and sort out packages coming in to be loaded up on trucks driven for the day after sorting them loaded them

Scan them all in and sort them again according to zones then drove in zones and delivered them one by

One to each paying customers doors got signatures, gave out directions and paperwork and did returns also

Houston, TX 06/2014-10/2014

Avis Budget Group- CSR Driver Service Agent

Directed customers where to park returned cars inspected the in and out interiors of the car scanned the numbers

on the car and gave them there receipt to check out next started driving dirty cars down to bottom lot after inspecting them and parked them so the Service Agent could gas and clean them drove up clean cars to various lots parked them to be rented by potential customers then also gas cars clean them out and wash them also filled tire pressure check for irregularities gave directions and helped customers with their luggage successfully managed multi-tasking in all climates

Houston, TX 02/201*-**-****

Houston Rapid Transit JV -Courier Receptionist Office Clerk

Achievements: Recognized for superior efficiency and accuracy for going the extra mile

Successfully managed multi-tasking with office duties

Coworkers and customers compliment me for excellent job and etiquette

Pick up and deliver blue prints and all other important documents and mail at various locations incoming and outgoing mail back up receptionist with other office duties file scan copy fax weigh mail and stamp them give out applications set appointments for potential new hires scheduled conference rooms monitor security cameras around the clock Office clerk kept office areas clean and well stocked with toiletries coffee tea and condiments kept lounge areas cleaned and refrigerator and freezer weekly emptied all trash cans archived old documents and refilled all copy machines and also all filters with water each day drove other trucks occasionally for bosses to be cleaned or maintenance delivered all hubs mail and supplies to all other employees also to the main building go between for the venders or other contractors doing work in the building picked up parking passes signed in all that went out cleaned cubicles and filled them with supplies needed for new hires or visiting contractors ordered catering daily as well as fresh coffee around the clock inventory and ordered all office supplies helped out in Documents Control

Houston, TX 04/201*-**-****

Ultimate Staffing Service –CSR

Achievements: Managed communication daily 100+ debtors per day to aid in bring accounts to current status.

Demonstrate knowledge with understanding of all applicable Federal State and local laws and regulations that regulated the collection industry Recognized for exceptional customer service and effiency

Answer up to or over 100 incoming calls a day in putting verified data and corrected more not mentioned on the debtors file for the collectors. Understandingly and dealt with irate customers and immediately transferred calls so that solution could be given to their problem. Recognized for going the extra mile and got all work finished in a timely manner.

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