Customer Service Manager, Certified in Microsoft Excel

Kim M. Ingles

***** *. ****** ***. *********, AZ 85383

602-***-**** **********@*****.***

Objective: To secure a position that enables me to expand my skill sets while providing career

opportunities for personal and professional growth in areas of Business Management

Work Experience:

Rio Salado Community College

2/14-10/16

Phoenix, AZ

Instructing students of objects for each lesson

Answering student emails, priority. Answering other emails, venders, co-workers, etc

Answering multi line incoming calls

Responsible for grading weekly lessons and providing feedback and tips for students

Az. Dept. of Corrections 11/12-12/13 Goodyear, AZ 85395

Tracking and verifying hours of approximately 150 workers. Reviews and evaluations.

Inventory and chemical logs.

Daily projections and actual service.

Manage forms and daily filing.

Administrative support.

J.R. McDade

10/2005-11/2008

Phoenix, AZ

Division Manager

Worked directly with the company s marble and granite sales and service department.

Analyzed all work orders to provide customer and tech team staff with

cost estimates on labor, materials and service specifications.

Managed tracking schedule of all new home installations.

Handled all customer service related matters.

Accounting of related billable work.

Thomas Heating and A/C

06/2003 10/2005

Phoenix, AZ

Accounts payable manager

Handle vendor discrepancies and issues.

Tracking of all aging reports.

Responsible for the company s control system and file management, bill of lading, invoicing and purchase orders.

Arizona Heat Pump

03/1998 03/2003

Sun City West, AZ

Office Manager

Worked in conjunction with HR department for the orientation of all new hires.

Helped establish a comprehensive training manual for all new employees and office staff.

Handled scheduling and appointments.

Monitored all CIS updates. In Quickbooks.

Maintained all billing activities for new, current and past clients.

Implemented company service polices and procedures.

Education

American Business Institute

09/1987 06/1989

AA Degree

Baldwin Park, CA

Course Descriptions:

Business Communications, Accounting, Critical Writing, Computer Software & Information Systems.

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