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Customer Service Administrative Assistant

Lincoln, RI
March 06, 2018

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Kera Keegan

** *** ******

Lincoln, RI *****


Goal -

To obtain a position with growth potential at a company where I feel valued and that inspires to challenge my future.

Strengths, Skills and Potential

Positive attitude, professionalism, multi-tasking, team building, scheduling, goal-driven, ability to learn quickly, self-motivate, responsible, dependable, team player, confident, self-aware, relentless pursuit of assigned and future goals and much more.


April 2016 - September 2016

Associated Home Care, Worcester, MA - Homemaker

●Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

●Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.

●Offered companionship by reading, conversation, and listening

●Provided emotional support and promoted a sense of well-being

January 2016 - March 2016

American Income Life, Phillip Prata and Associates, Marlborough, MA - Recuiter

●Perform searches for qualified job candidates, using sources such as computer databases, networking, cold calls, Internet recruiting resources, and employee referrals.

●Contacted applicants to inform them of employment possibilities, consideration, and selection

●Called 100+people a day, arranged at least 10 interviews a day, and performed some light computer work

April 2012 - December 2013

Charlotte Russe, Auburn, MA - Customer Service, Retail Manager

●Provided customer service by greeting and assisting customers, responding to customer inquiries and complaints

●Established and implemented policies, goals, objectives, and procedures for departments managed by myself and sales went up 40%

●Promoted to keyholder in 4 months to recruit, train, and supervise 15 customer service reps and cashiers

●Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits

May 2005 - October 2013

Keegan Enterprises, LLC - Executive Assistant. Administrative Assistant

●Prepared invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheets, and other applications

●Performed general office duties such as ordering supplies, maintaining records, and basic bookkeeping work

●Managed and maintained the schedule for the CEO of a transportation company

●Answered a multi-lined telephone and gave information to our clients, took messages, booked appointments, and dispatched for 5 drivers

●Composed, typed, and distributed meeting notes, routine correspondence, and reports

●Scheduled and confirmed appointments for our clients


September 1999 - June 2003

Bartlett High School, Webster, Ma

High School Diploma : College Prep Courses

September 2003 - May 2005

Quinsigamond Community College, Worcester, MA

Completed 2 years of College Courses

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