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Customer Service Manager

West Bronx, NY, 10457
March 06, 2018

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Kathy Anderson

*** **** **. **** *******

Bronx, NY 10457


Assistant Project Manager – Brand Value


October 1983 -Present

Assistant Manager, Project Management-Brand Value


October, 1983 February, 2018 (34 years 4 months)

•Ensuring the delivery of online marketing projects as well as assets for mobile site enhancements

•Proof marketing campaign briefs & digital creative comps

•Create reports, utilizing Excel, as requested by the supervisor

•Manage ROP and Allocation reports

•Maintain department records

•Developed a user-friendly filing system for all review books, ensuring they are available and organized for review

•Manage incoming and outgoing communications (mail, fax and e-mail)

•Create, excel spreadsheets, pdfs and other relevant applications

•Prepare Direct Mail Insert books project for view with senior leadership and stakeholder. Special projects: Backup Administrative Assistant to multiple Vice President levels and above

•Coordinate meetings and calls with internal, as well as external partners

•Book travel arrangements and plan travel itinerary

•Answer telephone; screen and direct phones calls

•Support VPs and their teams in all aspects of the business

•Order and distribute supplies

•Process and distribute incoming and outgoing mail

•Macy's Employee Event Management

Serve as team leader for activities that drive employee engagement and recognition.

Part-time Assistant Manager

Avenue - Clothing Store

April 2005-July 2012 (until store closed)

Manage, recruit and on-board new team members.

Utilized the pipeline system to track logistics of merchandise and independently troubleshoot shipping problems.

Responsible for stocking, replenishing, folding, hanging and displaying merchandise

Provided customer service on the sales floor.

Performed sales on the register, reported and handled all required transactions, issued receipts and packed merchandise.


30+ years of Administrative and Project Management experience within the retail/Brand sector

PC and MAC user, Proficient in Outlook, Word, Excel and MAS Platforms

Strong ability to multi-task, problem solve, prioritize and think proactively

Ability to work independently, and as part of a team, while managing various projects

Proficient in enforcing procedures and deadlines

Certificate in Mental Health First Aid USA


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