Customer Service Project Manager

SKILLS:

Personnel Management Experience

Project Management Experience

Budget Preparation and Fiscal Management Experience

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EXPERIENCE:

08/14/2017 to 12/01/2017

ANGELUCCI GROUP San Diego, CA

Superintendent:

Coordinated sub-contractors, handling all city inspections. Maintain quality control and handle customer service daily. Work with internal field directives with work that result in change orders. Coordinated with residents during work to be completed.

04/06/2015 to 08/11/2017

ECO MECHANICAL, Lakeside, CA

Office Manager:

Daily running of office to include scheduling, bid estimates, writing proposals, maintain quality control, customer management and material management.

01/14/2013 to 10/24/2014

SUN COUNTRY BUILDERS, San Diego, CA

Assistant Superintendent:

Coordinated sub-contractors with unit turns from start to finish, pulling permits, handling all city inspections. Maintain quality control and handled customer service daily. Work with internal field directives with work that result in change orders. Coordinated with residents during and after renovations on scheduling work to be completed in the units.

08/13/2007 to 11/03/2008

AIMCO, Irvine, CA

Senior Director of Construction:

Managed the budget, developed scope of work, worked with sub-contractors, worked with Microsoft project, Constructware, and Focus with budgeting and scheduling. Handled change orders and city inspections/permits.

Was a key player in keeping the company out of a lawsuit by displaying service recovery with a customer

Consistently kept the project ahead of schedule

10/09/2006 to 08/03/2007

IDYLLWILD CONSTRUCTION, Idyllwild, CA

Superintendent:

Building and remodeling of multimillion dollar custom homes. Pulling the permits, bringing in sub-contractors, handling customer service and overseeing the job sites.

08/072006 to 10/06/2006

MAISEL PRESLEY INCORPORATED, La Jolla, CA

Superintendent:

Compiling a budget and developing the scope of work. Coordinate sub-contractors, pulling permits, handling all city inspections and customer service. Construction department downsized.

11/07/2005 to 05/26/2006

GOLD COAST RENOVATIONS, San Diego, CA

Supervisor / Project Manager:

Coordinated and setting up projects from start to finish. Developing a work scope timeline and compiling a budget. Coordinate sub-contractors, pulling permits, customer service, and working with the city in Santa Clara, CA.

09/08/2003 to 08/19/2005

PACIFICA ENTERPRISES, LLC., Rancho Santa Fe, CA

Supervisor / Project Manager:

Worked on the renovation of Historical Hotel. Ran condominium conversions for 690 units on three different job sites at the same time in Las Vegas, NV. Worked on 450 units in Rancho Cucamonga, CA. Handling of customer service, permits, sub-contractors, budgets, timecards and inspections.

Came in half way during the renovation of the historical hotel project and brought it back on track with time and subcontractors.

Condo-conversions brought in to bring the projects back on schedule and appropriate subcontractors.

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