Customer Service, team player, negotiate, problem solving, bankruptcy, recovery, collections, Fraud, retail and commercial banking, liaison internal and external clients
1 year JPMorgan Newark, DE
Client Service Representative
Managing client inquiries and request
Issuing payments, balancing, and supply reports for audit request
Responsible for client directives and forwarding information to the correct departments
Responsible Over view of account payable reports daily
liaison with all levels of management, internally and externally
12 years Conde Nast Wilmington, DE
Assistant Credit Manager Revenue Support Services
Product Licensing, Name Brands and Consumer Marketing
Collaborate with Sales, Billing, and Cash Applications
Trouble shooting, reconciliations, and research to assure client satisfaction
Meeting department goals
2 years Trustar Retirement Services Wilmington, DE
Money Purchase, 401K and Profit Sharing Plan liaison.
Collect on company accounts from 30 – 360 days past due.
Assist with collection agency and/or legal placement of accounts.
Customer Service advocate including dispute & problem resolution.
Ledger reconcilement and balancing.
Negotiating settlements and fees.
13 years CoreState / First Union Bank Wilmington, DE
Shared Services Account Specialist
Collect on 30 and 60 day past due Auto Loan products.
Resolution of problematic accounts as a customer liaison.
Maintain standard/above standard performance.
Commercial Card Lead Specialist
Training and support of collection staff.
Manage cycle delinquency utilizing industry trends.
Advocate Federal and State guidelines where applicable.
Liaison with various client representatives.
Involved with credit policy, procedure and lending initiatives.
Over-limit / Gold Card Associate
Collected on Over-limit, 30 and 60 day past due Gold and Premier Products.
Utilizing monthly projections to obtain departmental goals.
Negotiate with wide variety of customers to cure delinquency.
Security responsibilities involving fraud issues.
Handling customer disputes, credit line increases and credit bureau reporting.
Widener University Wilmington, DE
Associate Degree of Science in Merchandising
Course work included Economics, Marketing, Retailing, Advertising, Communication and English composition.
Member of the CoreStates Community Corporate Cup Team.
Member of the Cross Training Focus Council.
Customer Service Committee Member.
Recipient of CoreStates Communication, Teamwork and Performance awards.
Team Spirit Committee
ATI Physical Therapy Foundation