Customer service professional with diverse background in Medical administration, Call center, Front Desk. Proficient in learning new tasks quickly and exceeding expectations. Seeking a role of increased responsibility and authority.
Advanced MS Office Suite knowledge
Dedicated team player
Strong interpersonal skills
Billing and coding
Member, International Association of
Administrative Professionals (IAAP)
Meticulous attention to detail
Strong problem solver
Insurance eligibility verifications
Skilled in call center operations
Multi-line telephone systems
Customer Service Professional Certificate
Medical Office Specialist Certificate
11/2017 - Current
Pharmacy Customer Service Support
Partners Pharmacy - Stafford, TX
Follow work list prioritization of accounts as established by department policies and procedures forresolving accounts and/or submitting claims. Contact payers and patients when necessary for PFS processes. Request relevant information from appropriate Revenue Cycle and clinical departments as required through the course of the PFS processes. Make necessary adjustments to patient demographic, insurance, and account balance information.
Complete A/R adjustments where permitted and appropriate; request other adjustments where permittedappropriate
Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
11/2014 - 10/2017
Front Desk Records Retrieval
The Marker Group - Houston, TX
Provided record retrieval assistance to various medical departments and litigation. Evaluated and ensured completeness and accuracy of all patient records and related documentation. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction. Organized the internal filling system and input data into internal database. Take appropriate measures to comply with HIPPA regulations to protect privacy of Patient health information. Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
01/2011 - 10/2014
Call Center Representative
Interactive Response Technologies - Houston, TX
Facilitated information flow between customer services, account management operations, quality assurance, to ensure call center objects were met. Effectively exceeded sales goals by presenting company products to current and potential clients. Properly probed customers and sold small business residential products based on customer upgrades. 2009
Certification : Medical Office Specialist
Texas School Of Business - Houston, TX
High School Diploma :
Mayde Creek High School - Houston, TX