Customer Service Professional

PROFESSIONAL SUMMARY

SKILLS

ACCOMPLISHMENTS

WORK HISTORY

JERICA CLARK

***** ***** ******** *******, ****** Village, TX 77065 • H: 281-***-**** • C: 281-***-**** • ****************@*****.***

Customer service professional with diverse background in Medical administration, Call center, Front Desk. Proficient in learning new tasks quickly and exceeding expectations. Seeking a role of increased responsibility and authority.

Advanced MS Office Suite knowledge

Excel spreadsheets

Dedicated team player

Strong interpersonal skills

Medical terminology

Self-starter

Billing and coding

Member, International Association of

Administrative Professionals (IAAP)

Customer/Client relations

Meticulous attention to detail

Results-oriented

Strong problem solver

Patient charting

Insurance eligibility verifications

Skilled in call center operations

Collections

Retail

Multi-line telephone systems

Time management

Resourceful

Customer Service Professional Certificate

Medical Office Specialist Certificate

11/2017 - Current

Pharmacy Customer Service Support

Partners Pharmacy - Stafford, TX

Follow work list prioritization of accounts as established by department policies and procedures forresolving accounts and/or submitting claims. Contact payers and patients when necessary for PFS processes. Request relevant information from appropriate Revenue Cycle and clinical departments as required through the course of the PFS processes. Make necessary adjustments to patient demographic, insurance, and account balance information.

Complete A/R adjustments where permitted and appropriate; request other adjustments where permittedappropriate

EDUCATION

Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.

11/2014 - 10/2017

Front Desk Records Retrieval

The Marker Group - Houston, TX

Provided record retrieval assistance to various medical departments and litigation. Evaluated and ensured completeness and accuracy of all patient records and related documentation. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction. Organized the internal filling system and input data into internal database. Take appropriate measures to comply with HIPPA regulations to protect privacy of Patient health information. Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.

01/2011 - 10/2014

Call Center Representative

Interactive Response Technologies - Houston, TX

Facilitated information flow between customer services, account management operations, quality assurance, to ensure call center objects were met. Effectively exceeded sales goals by presenting company products to current and potential clients. Properly probed customers and sold small business residential products based on customer upgrades. 2009

Certification : Medical Office Specialist

Texas School Of Business - Houston, TX

2006

High School Diploma :

Mayde Creek High School - Houston, TX

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