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Customer Service Representative

Lake Worth, FL
March 06, 2018

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**** ***** *** ***** 561-***-**** (C)

Lake Worth, FL 33467

OBJECTIVE: I am seeking a position as a full-time Clinical Social Worker/Counseling Therapist.


Registered Clinical Social Worker Intern (July 2016)

State of Florida Dept. of Medical Quality Assurance

Master Degree- Social Work (May 2015)

Florida Atlantic University

Bachelor Degree –Social Work (December 2013)

Florida Atlantic University

Associate Arts Degree – Health Sciences (August 2012)

Palm Beach State College


August 17, 2015-January 09, 2018 Social Worker

Vitas Hospice – ALF/SNF/Home – Palm Beach County, FL

•Met with patients for update assessment and intake initial assessment.

•Prepared progress notes.

•Created an individualized care plan intervention

•Participated in weekly interdisciplinary team meeting whose primary function is to provide diagnostic evaluations of the psychosocial problems of the patient/family unit, goals for alleviating these problems, and helping to provide both counseling and casework needed to meet these goals.

•Provide patients with education and resources as need.

•Assist patients and families transition from home to Nursing home or Assisted living

•Weekly supervision with Licensed counseling social worker.

March 3, 2014-July 31, 2015 Social Worker

Avante @ Boca Raton- Short Term and Long Term Care - Boca Raton, FL

•Perform daily initial and periodic bio-psychosocial assessments of rehabilitation and long-term care residents diagnosed with psychiatric disorders and other co-occurring diseases, for care management and insurance programs including Medicare, Medicaid, private insurance and Managed Care providers.

•Implement comprehensive treatment plans and reviews for assigned short term stay and LTC residents in accordance with state and federal criteria and assess the effectiveness of the care plan in meeting the identified needs of the recipient

•Initiate individual referrals to psychological/psychiatric services and ancillary services

•Facilitate discharge planning for short term stay residents and make appropriate referrals to community resources as indicated by resident’s needs

•Complete PASRR Level I and Level II, Form 3008, Form 1823 and LOC paperwork

•Professional clinical documentation using VCPI and PointClickCare (PCC)

•Serve as a liaison between residents/families, staff members and community representatives

•Facilitate family and interdisciplinary team meeting in order to create and review resident’s plans of care, update, changes and exhibited behaviors; Assist with re-admission process from acute care and other facilities; Participate in creating the plan of care and follow through, assessing for changes in resident status informing the interdisciplinary team and family of changes as they occur

•Partner with the IDT team to manage and resolve resident’s issues, including daily crisis intervention and assistance to residents/families to identify individual goals and solutions to reach maximum functioning and comfort for the highest quality of life. Provide comprehensive professional documentation as required by state and federal guidelines using MDS.

July 2014- April 2015 Master Social Worker/ Student Internship

Vitas Hospice – ALF – Palm Beach County, FL

•Met with patients for update assessment and intake initial assessment.

•Prepared progress notes.

•Participated in weekly disciplinary meeting for patient’s progress

Aug 2013-Dec2013 Student Internship

MorseLife Geriatic Center – Short Term Care - West Palm Beach, FL

•Met with patients for intake initial assessment.

•Prepared progress notes.

•Participated in weekly disciplinary meeting for patient’s progress

•Attended weekly patient’s family meetings

•Helped prepared patient discharge plans

Mar 2008–2009 Licensed Mortgage Broker

Facility Mortgage – Pompano Beach, FL

•Met with applicants to obtain information for loan applications and to answer questions about the process.

•Explained to customers the different types of loans and credit options that are available, as well as the terms of those services.

•Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

•Submitted applications to credit analysts for verification and recommendation

•Reviewed loan agreements to ensure that they are complete and accurate according to policy.

Jan 1998–Feb 2005 Office Manager / Senior Customer Service Representative

Mortgage Information Source – Deerfield Beach, FL

•Supervised staff of four customer service representatives

•Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

•Answered telephones, direct calls, and take messages.

•Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

SKILLS: Bilingual -English (Full Professional Proficiency), Portuguese (native of proficiency), Spanish (can communicate verbal in Spanish)

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