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Customer Service Clerk

Greensboro, NC
March 06, 2018

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Kristen Vance

**** ****** ** *** *

Greensboro NC, 27405



University of North Carolina at Greensboro - Greensboro, NC August 2014-Current

●Bachelors of Science - Parks and Recreation Management

●Concentration - Event Planning

●Minor - Communication Studies

Work History

●Customer Service Clerk Harris Teeter: Greensboro, NC 07/2016 - Current

Organizing of money into accounting safe. Daily interactions with customers about complaints or assistance. Loaning money to registers. Override transactions for ones with manager overrides. Leadership position since I help manage the cashiers on the floor. Conducts money orders, refunds, lottery and western unions.

●Cashier Lowes Food: Greensboro, NC 09/2015 - 07/2016

Greeted customers while keeping casual conversation between us to create a home like feel to their shopping experience. Helped count money for the guest service clerks.

●Merchandise Sales Greensboro Grasshoppers: Greensboro, NC 02/2013 – 09/2015

Restocked merchandise as it was sold. Greeted customers to see if they would like any help with merchandise. Rang up items for customers so their experience was fast and easy. Managed floor when associates were on break or when my boss had to go on the field.

●Cashier Food Lion: Reidsville, NC 06/2011 – 07/2012

Greeted customers as they approached register. Grabbed carts for the Customer Service Clerks. Counted back money to customers while taking money for transactions.

Professional Accomplishments

Drama Club Vice President: 2012-2014

●Received awards for excelling in the club and overall actress.

●Made different activities for the club to be more social.

●Helped conduct meetings.

●Worked alongside the teacher advisor to figure out what is needed for upcoming fundraisers.

Spanish Club Vice President: 2010

●Elected this position by fellow students.

●Supervised the club meetings and helped advise the students.

●Helped conduct a poll to figure out the end of the year group dinner

●Made efficient games, activities and food with the advisor so the meetings were fun.

Business Manager in Yearbook: 2014

●Tasked with dealing with the money for ads in the yearbook.

●Called back companies to make sure they were interested or were making a payment soon.

●Kept up with what students got what ads for the yearbook.

●Made the ad spreads once all payments were paid

Stage Manager - Alice in Wonderland & Midnight Summer Dream: 2012-2014

●Attended every practice to make sure the actors were studying their lines.

●During practices, I blocked the whole entire show (which involved the placement of the actors).

●Spent days figuring out light cues, sound cues, prop set up, actors memorization.

●Controlled the light booth by making all the calls during the show to make everything run smoothly and right.

Volunteer - Knot Your Average Events

●Attended event to help with the setup for weddings, engagement parties and wedding shows.

●During setup, I was assigned a task to decorate the dessert table with my vision and got it approved with the coordinator.

●Spent hours setting up table, folding napkins, setting up plate settings and adjusted to the needs of the client.

●Controlled the camera for the coordinator when busy to take photos of the event and make choices to adjust to the layout.

Practicum - Greensboro Children’s Museum

●Helped plan their Green Acres Gala which is the biggest event of the year.

●Made several spreadsheets for their prizes, comparisons between different museums and money.

●Posted events and activities happening at the museum on all their social media accounts.

●Worked closely with the Marketing and Public Relations Director, Althea Hall, so I got to help a lot with donations, writing and advertisement of events.

Internship- Kernersville Parks & Recreation

●Helped plan their first year event “Carnaval” included planning, marketing and attending.

●Researched tons of information regarding community organizations for camp counselors, sponsorships, and partnerships.

●Posted events and activities happening at the Recreation Center on news and event websites..

●Worked closely with the Recreation Program Supervisor and Recreation Director, Cady Ray and Ernie Pages, so I had influence on program decisions.

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