Customer Service Executive Assistant

Preeti Pawa 917-***-**** - Cell

● **********@*****.***

Experience

Organization: Stark Products, New York (April 2012 to date) Designation: Executive Assistant

Provide Administrative support to the company owners and the Service Team.

Answering phones and taking messages

Book keeping (QuickBooks)

Processing Orders and enter Invoices for Service

Attend to Walk in Customers.

Handle Cash for Supplies/Items sold to walk in customers.

Process credit card and check payments.

Maintaining Records of supplies sold

Coordinating Shipping and Dispatch

Making Calls to collect payments

Maintaining Inventory management

Making Travel Arrangements - Domestic & International Organization: Gullwing Motor Cars Inc., New York (March 2009 to February 2012) Designation: Office Assistant

Post and update ads on the websites for the sale of Classic cars.

Find information from various websites for classic cars.

Schedule appointments with prospective clients.

Answer phone calls and take messages.

Reply to emails to prospective buyers.

Filing all paperwork in the office.

Draft letters and communicate with prospective customers through phones and emails. Organization: Various companies (JP Morgan Chase, Countrywide Bank of America) (March 2003 to February 2008) Designation: Sr. Customer Service Advisor

Answer Technical queries for CFC & BAC Employees.

Help users login to their computers, setting up their Email accounts, mapping printers for Corporate & Branch users. (COUNTRYWIDE - BANK OF AMERICA)

Doing transactions for card members like giving them their card balances, collecting payments, helping set up their accounts on payment plans, giving options to save their accounts from being charged off, also referring card members for Home Equity Loans. (J P MORGAN CHASE)

Assisting customers in maintaining their accounts in the following queues: Change Price Plans, Lost & Stolen, Explaining Bills, and Mobile Port in, Mobile Broadband, troubleshooting handsets, coaching and mentoring new advisors. Monitoring calls for the team and giving feedback to them for improving their quality scores. Conducting refresher and new update trainings. (3 MOBILE)

Answering all queries related to the customers accounts, taking requests for Loan Documents and Payoffs, resolve any payment or escrow disputes that the customer may have, handling priority complaints, marinating reports of the escalations handled for the team, taking care of the breaks in the absence of the team leader. (OCWEN)

Organization: Mindspace HR Consultants, India (January 1999 to March 2003) Designation: Sr. Recruiter / Account Manager

Managed 12 large client accounts (such as IBM, Ocwen, 3 Mobile, Sutherland) for their high volume recruiting.

Consistently exceeded recruiting targets and sales quota.

Assisted with sales and marketing duties designed to increase the client base, including visiting employers to discuss consultancy service and fees and assessing working conditions.

Organized advertising, interviewing and selection processes for recruitment campaigns.

Conduct and analyze psychometric tests.

Interview job seekers and prepare shortlisted candidates for referral to prospective employers.

Checked references and suitability of applicants before referring to employers.

Prepare resumes and correspondence for suitable applicants to forward to employers.

Interview preparation - Advised job seekers regarding personal presentation at interviews and about their written applications and resumes.

Arranged appropriate training in job skills.

EDUCATION

Bachelors Degree, SIES College of Arts Science & Commerce, India (1996) Technical Skills

Strong Computer Skills, including proficiency in Microsoft Office, Excel, QuickBooks, Outlook and have ability to learn new software

Languages Known

English, Hindi, Punjabi

Contact this candidate