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Project Manager

Duncanville, Texas, United States
March 06, 2018

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**** ******* ***** ******, ***** 75115

Cell: 214-***-**** Home: 972-***-****


Senior Project Management Professional experienced working in a matrix structured organization. Strong cross-functional team leader and meeting facilitator. Proficient at coordinating multiple activities to meet project needs. Effective at communicating project changes, expectations and deliverables to all levels of stakeholders. Specific expertise includes:

Manage Communications

Strong Leadership Skills

Manage Project Schedules

Strategic Planning

Manage Project Installs

Data Analysis

Manage Project Changes

Revenue Management

Stakeholder Management


RIBBON COMMUNICATIONS (Formerly Sonus Networks)

Provider of network security solutions for real time communications

Senior Project Manager - (7/2016 – 1/2018)

Single point of contact for Verizon Business projects, managed customer projects slated for implementation in geographically dispersed locations throughout the United States, Europe and Asia. Gathered customer requirements, provided level of effort (LOE) and created statements of work (SOW) including project scope. Fostered strong customer relationships. Managed network and routing projects through design process, lab testing and first office application (FOA).

Produced more than $200K in Professional Services revenue in each of the last four quarters

Directed and guided the customer through eleven large and mid size projects during 2017

Managed and facilitated all weekly customer design meetings through project completion

Managed network and routing design engineering resources within a matrix organization


The FAA is an operating mode of the US Department of Transportation.

Executive Administrative Planner – AMT - Contract Position (10/2010-7/2016)

Hired to provide executive level support to the Director in the implementation of the strategic plan to reorganize the Joint Security and Hazardous Materials Safety Office, Central and elevate the organization’s operating classification. Create policies, procedures and best practices that allow three formerly separate and geographically dispersed regional offices to function as one Joint Office. Create and provide status reporting to the Director identifying areas of risk. Participant in workgroups directed at improving business processes and communications within the newly established Joint Office. Interface daily with executive level management and staff.

Completed implementation of five year strategic plan restructuring the Security and Hazardous Materials organization

Communicated daily with five Division Managers to document their program status and noteworthy activities

Developed, managed and tracked annual business plan requirements, identifying and reporting all goals at risk

Managed and act as the single point of contact to FAA Headquarters on all Joint Office deadlines and deliverables

Awarded for managing the accurate relocation of all office phone lines from the old to the new Regional Office space


A Dubai Aerospace Enterprise Company, a $15 billion global manufacturing and services corporation.

Senior Project Planner – (1/2007 – 4/2009)

Advised Project Manager on issues related to critical path, budget and schedule concerns in relation to the interior modification/renovation of corporate and privately owned aircraft. Developed and maintained the project schedule. Contributing member of the Integrated Project Team (IPT). Facilitated daily stand-up meetings with IPT team members to identify risk issues that might affect the timely completion of aircraft modification/renovation projects.

Coordinated with Design, Engineering and Skilled Labor shop supervisors to resolve issues and changes

Managed schedule and milestones through daily communications with Design and Engineering departments

Managed large scale projects using MS Project to schedule and track tasks

Kenneth M. Jones

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ALCATEL 12/1994 – 5/2002

$25 billion manufacturer of optical, data and telecommunications equipment.

Program Manager (7/2000 – 5/2002)

Proactively managed the deployment supply chain of assigned products through project management. Supported sales in maintaining customer confidence, reducing issues, and concerns with product reliability. Served as liaison and single point of contact for the customer, sales and internal organizations.

Prepared and presented project progress reports and statistical analysis of equipment failures, during monthly vendor review meetings with customer

Managed all projects for assigned products that addressed customer concerns through retrofits and hardware upgrades

Acted as liaison between Alcatel and the customer controlling the flow of communications to the customer regarding installation, software/hardware development and rollout plans

Managed and arranged successful customer evaluation and lab testing of new software release, resulting in acceptance for use in customer’s network

Led weekly conference calls with customer, monitoring, documenting and analyzing customer outages of in-service equipment, preventing further outages and loss of revenue

Managed and planned retrofit of 15 customer sites correcting outstanding hardware and software issues promoting customer confidence, resulting in purchases for 20 additional locations

Senior Installation Project Manager (12/1994 – 7/2000)

Coordinated supervision and subcontract resources, along with hardware/software, installation materials and engineering specification package to customer site for installation and construction of telecommunications systems ranging from $5K to $500K. Planned and maintained project milestones using MS Project and Excel.

Consistently managed a portfolio of 35 plus installation projects from initiation to completion of the install life cycle

Provided weekly reports to executive level management on project status and escalation of risk issues

Managed weekly resource assignments of company and contract employees within a matrix enviro0nment

Scheduled site surveys with customer to meet installation start dates

Managed the installation budget for each product installation project, maintaining projects within budget

Led weekly project status meetings with integrated project team members to mitigate risks issues


Masters of Business Administration, Project Management [MBA/PM]

Amberton University, Garland, Texas 75041

Bachelors of Science, Mass Communications [BS]

Lamar University, Beaumont, Texas 77710

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