Customer Service Administrative Assistant
Resume:
M. Ashley Griggs
Administrative Assistant
************@*****.***
Monroe NC
www.linkedin.com/in/mashleygriggs
SUMMARY
Consummate strategist with an extensive track record building creativity and unparalleled client service in a multifaceted environment. Energetic and result oriented professional with experience in a variety of industries and a history of success in providing strong administrative skills to a growing company in need of top level support. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas.
Expert in executing team driven process improvements to increase revenue growth, operational efficiency and excellent stewardship of revenue.
Adept at cultivating relationships with key stakeholders, executives and clients across all business areas to determine high level requirements.
Maintains a high level of professional savvy, patience and efficiency to reduce customer’s dissatisfaction and increase client’s loyalty.
Creative, forward thinking and a strong, hands-on team leader, highly efficient and results oriented with exceptional management and organizational skills.
Self-directed leader, capable of working within a team or autonomously when required.
CORE COMPETENCIES
Cross functional Leadership
Office Administration
Customer Demeanor
Office Maintenance
Bookkeeping
Organizational Skills
Interpersonal Skills
Employee Relations
Communication skills
Schedule Management
Problem Solving Skills
Report Development
WORK EXPERIENCE
Administrative Assistant
FAIRWAY INDEPENDENT MORTGAGE CORPORATION Mar 2017 - Present
Performs daily department tasks including stocking, creating merchandise displays, remerchandising, inventory control, and processing transactions. Leveraged extensive communication skills in gathering client conditions, assembling files, reviewing appraisals, securing documents, and reviewing fees on closing statements.
Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
Conducted comprehensive analysis of client financial/credit data, determining level of risk and matching customer needs with the appropriate loan program.
Performed strategic thinking to achieve optimal customer experience and met customer needs. Maintained focus on team leadership, personnel support, innovation and customer relationship building.
Assisted the brokers in creating effective marketing campaigns both in print and online
Assistant Manager
THE GREEN DOOR Apr 2014 - Aug 2016
Oversaw monthly inventory, employee/management scheduling, purchasing, resource allocation, sales and financial analysis/reporting. Ensured compliance with all corporate guidelines and policies/procedures. Coordinated training schedule for management and staff; submitted price increase requests for approval.
Provided utmost professionalism and integrity regarding customer service and leadership of team members.
Increased Audit score to average 95%.
Increased Sales by 20% by offering incentives to employees with highest increase in sales.
Increased the Customers Satisfaction Score by encouraging employees to be more engaging.
Customer Service\beauty consultant
MERLE NORMAN COSMETICS Aug 2006 -2008
Performed cosmetic services; skin care, makeup application, facial waxing, manicures and pedicures. Provided individual hair style recommendations to customers based on physical characteristics and hair conditions.
Built and fostered relationships with clients to ensure superior customer service and repeat business.
Exceeded daily and monthly haircut productivity goals, by completing haircuts in an error free and timely manner.
Assess clients’ skin and hair to determine what procedures will suit them best.
Cut and style hair according to each individual client’s specific instructions and face structure.
EDUCATION AND CERTIFICATION
Business/Commerce, General
Winthrop University
Cosmetology
Kenneth Shuler School of Cosmetology-Florence
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