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Quality Assurance Test

Reston, VA
March 06, 2018

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Zubair Usman Vaid

U.S. Citizen

Herndon, VA 20171


Technical Skills:

Lead a test team of 8 members

Worked in both Agile and Waterfall SDLC models

Databases: Oracle, SQL PL/SQL, Server, MySQL

Defect tracking tools: JIRA, Bugzilla, Quality Center

Other Software or Tools: SharePoint, TortoiseSVN, HttpWatch, Eclipse

CRM experience: Oracle Service Cloud - RightNow, Salesforce


Public Trust 5C: Active

Work Experience:

Accenture Federal Services

July 2012 - Current

Test Engineering Specialist

Description of job and experience gained:

Test Team Lead, responsible for managing 8 QA Testers.

Managed SDLC team, responsible for requirements gathering, test strategy preparation, test plan development, test case creation, test execution and defect tracking and resolution.

Worked on transitioning and testing CRM application Oracle Service Cloud-RightNow on Department of Education Student Loan program.

Tested CRM programs Oracle Service Clouds-RightNow and Salesforce using JAVA batch services, the Front and Backend components, Web applications and Mobile Devices.

Tested applications in Waterfall and Agile development processes with frequently changing requirements, testing included both Black Box and White Box testing.

Involved with and participated in Inter Systems Testing, IST; which included participating in planning, requirements gathering, scripting and testing with Federal Student Aid (Dept. of Edu.) and other trading partners. Additionally participated in status meetings.

Created detailed QA documentation including QA status reports.

Participated in ETL testing and verification of legacy data archived to ETL database from CRM tool to Data warehouse.

Used Oracle PL/SQL Developer to extensively query, insert and update the database to validate results in the back end to match those of the User Interface.

Developed test-conditions and test-scripts based on the high level and detailed designs.

Proactively came up with innovative methods to improve software quality, test coverage, efficiency and regression coverage saving the project over a million dollars.

Verizon Business – Verizon Data Services


Quality Assurance Testing, IT Project Management

Description of job and experience gained:

Project Managed multimillion dollar Enterprise Software development using PMP guidelines.

Led QA Test Team of 10 consisting of Business Analysists and Quality Assurance Testers.

Managed SDLC, including Requirements gathering, Strategy planning, Analyzing Test conditions, Test planning, Scripting, Product testing, Defects tracking through resolution.

Tested applications in Waterfall and Agile development processes

Prepared, monitored & executed Development, Unit, Regression and System Integration Test plans for new and existing voice, data and provisioning systems, including integration of Verizon Global Network Services and former MCI systems.

Software testing Included Product, User Acceptance, Dev2Dev, Regression, Code & Unit, IST, End2End, Performance, Web Application, IVR Testing.

Tested Ethernet switching, MPLS transport protocols and Remedy TMS.

Provide support, training and testing of upgrades and installations into the production environment.

Completed 100% of the projects on or before target interval.


MBA in Finance

University of the District of Columbia, Washington, DC

Concentration in Financial Management

Community Involvement:

Regular recipient of Verizon Volunteer recognition for providing over 50+ hours/year volunteer work preparing meals for Embry Rucker Shelter; which helps neighbors in need of food, housing, education and other human services.

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