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Manager Medical

Fort Worth, Texas, United States
March 06, 2018

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**** ******* ****** **** *****, Texas 76103 972-***-**** SUMMARY

Ø A driven and highly skilled program director with extensive history in o program development; cost, resource, time, business requirements o program management; practicing AGILE and SCRUM project management methodologies o talent and organizational development

o evidence-based strategic guidance

o technology systems design and architecture

o quality assurance

o budget management

o contract negotiation

o process improvement

Ø Utilizes resourcefulness and strong leadership capabilities to o inspire innovation and commitment to corporate objectives o apply expert LEAN and AGILE management and control methodologies Ø A top-performing and visionary producer,

o effective at leading cross-functional teams

o perpetually exceeding goals and redefining expectations in projects of 250K- 12.4M Ø Industry leading instructional designer and facilitator applying brain-based learning via AGILE/ ADDIE methodologies



System Director, Innovation and Emerging Technologies, 2015-2017

• Directed technical product management and programs of products rigorously evaluated by HealthBox with patent-pending technologies ranking at 4.2, tying highest record nationally and appraised for several million dollars, at multiple of initial investment.

• Architected product offerings, including iBooks, mobile apps, and online learning, awarded 3.4 by HealthBox, also well beyond average.

• Created mission and vision for innovation across system.

• Led both internal and external product implementation.

• Budgeted programs at departmental and multi-departmental levels.

• Designed and led development of products, including apps portals, Learning Management System (LMS), Virtual Learning Environment (VLE) and more.

• Wrote and customized grant proposals, statements of work, and related strategy for fulfillment, as well as project proposals, for both internal and external collaborative efforts.

• Led core team of developers, artists, and clinical experts.

• Spearheaded coalitions of project collaborators, both within and beyond system.

• Directed programs and ownership of family of software applications. William Hites, Page 2

Manager, Learning Innovation, 2011-2015

• Created critical technology infrastructure development efforts and learning technology systems design for high-profile grant.

• Budgeted personnel and equipment, in addition to innovation supporting technologies.

• Advanced templates for online learning, directed all aspects of online learning content development, and built teams.

• Served as expert in online content creation methodologies

• Architected concepts and methodologies for development of CLIP VLE and custom LMS, including server infrastructure specifications and requirements, storyboards, scenarios, and general story line throughout user experience, and matrix of mapped learning objectives, such as hand hygiene with in-game participant performance to online modules of related topics as applicable, reflecting standards of care in medical practice substantiating competency measures.

• Built composite reporting structure, including metrics from module completion and other LMS data with VLE participant metrics to include meaningful insights into efficacy of VLE and online modules in LMS.

• Directed all technology purchasing decisions and oversaw computer hardware, software, and maintenance for core team.

• Customized social media infrastructure (websites and blog infrastructure) and managed mobile application storyboarding and development.

• Supervised teams of game design, development, animation and graphics, and server architectures.

• Established business agreements with Apple, Google, and legal partnerships to accomplish publication of applications.

• Spearheaded market analysis of product for project sustainability.

• Established, supported, and produced e-publications iBooks, including “Pressure Ulcers in the Older Adult,” “Learning with the Benefit of Technology,” and “Dementia, There Is Hope.”

• Reported progress to internal advisory board members, including system CMO, COO, Vice President of Medical Networks, system CNO, various board members, and grant funders.

• Developed and presented pro forma business cases to senior executive leadership to broaden and maintain project- related business lines.

• Formed and submitted patent for system to collect and report learning accomplishments in VLE. BAYLOR HEALTH CARE, Dallas, Texas

Team Lead, EHR Online Learning, 2008-2011

• Built e-Learning content and accessory web development and delivery systems design, structuring, and online module development.

• Created and hosted websites to facilitate delivery of best-in-class online interactive content for nursing, medical, and ancillary services.

• Established CME rewards for Electronic Health Record (EHR) e-learning actives, working with Director of Medical Education and accreditation center to craft documentation and records.

• Analyzed learning outcomes, including costs and efficacy in comparison with classroom initiatives.

• Developed custom post-implementation user tracking and evaluation system for EHR deployment.

• Saved $720,000 annually over classroom initiatives and served as preferred route of learning with physician EHR e-learning efforts.


Consultant/Online Learning Architect, 2005-2008

Oversaw client site e-learning content design, development, and delivery, including:

• Designed online learning for physicians at Texas Health Resources, using Epic EMR that simulated actual EMR experience EDS HP.

• Served as team lead for development of online educational material for service delivery automation, reporting to program manager for international participants that exceeded 12,000 across globe consuming interactive content. William Hites, Page 3

• Acted as team lead for design and development of ITIL online education initiative and activity development, in addition to program QA and other online delivery innovations.

• Built flash-based board game that engaged students in learning best practices in proprietary sales software and related products.

• Created online courseware for ordering and sales systems, including advanced audio editing for FedEx Kinko’s. ADDITIONAL EXPERIENCE

UNIVERSITY OF NORTH TEXAS, Denton, Texas, Adjunct Faculty, 2004-2005. Instructed undergraduate language courses. DLGS, INC., Denton, Texas, Vice President, Operations, 2003-2005. Supervised all aspects of operations, including contract preparation, installation project management, and pricing for landscaping and light construction. Completed development of IT systems and IS management to automate project management and development. DALLAS COUNTY COMMUNITY COLLEGE DISTRICT, Dallas, Texas, Adjunct Faculty, 2002-2004. Instructed courses for the Medical Assisting Program (credit courses) at El Centro College, DCCCD, including Terminology, Pathophysiology, Law and Ethics, and Front-End Medical Office Procedures. Instructed courses for CE Department, including IC3 Microsoft core certification training and typing. Provided instruction and development of medical continuing education courses for Parkland Hospital, Dallas, Texas. Instructed courses for the El Centro College Biotechnology Program, including Bioethics, summer internship laboratories, and online courses. Instructed courses for Health Professions Readiness (HPR), including Pathophysiology and Health and Wellness Promotion.

KALCO LIGHTING, Dallas, Texas, Lighting Showroom Management, 2000-2003. Seasonal Dallas market lighting showroom setup, installation, and management. Designed and built scenes, sets, and vignettes to display lighting. Designed and constructed showroom infrastructure and finishes to achieve optimal product marketing GTE, INC., Irving, Texas, Contractor, Online Training Design and Development, 1998-1999. Developed online, interactive work- flow support walkthroughs comprised of guided steps and links on sample screens to inform and prepare operators for service orders.

IOWA STATE UNIVERSITY, Ames, Iowa, Laboratory Help/Technician, 1995-1997. Preparation of BYDV samples from infected barley plants, including virus extraction and purification. Preparation of electrophoresis gels. Tissue culture maintenance. General laboratory solution preparation, maintenance, and upkeep. PROFESSIONAL EXPERIENCE

UNIVERSITY OF NORTH TEXAS, Denton, Texas, Adjunct Faculty, 2004-2005. Taught German language courses. DALLAS CCD, Dallas, Texas, Adjunct Faculty, 2002-2005. Taught medical assisting courses that included terminology, law and ethics, and pathology. Instructed on biotechnology courses, health and wellness promotion, continuing education, Microsoft user certification, and computers for seniors.


UNIVERSITY OF TEXAS AT ARLINGTON, Arlington, Texas, M.A., Foreign Languages, 2000 IOWA STATE UNIVERSITY, Ames, Iowa, B.A., Pre-Medicine and German, 1997 CERTIFICATIONS

Six Sigma Certified Black Belt, 2009-present

William Hites, Page 4


Human Factors 10X10 Course, University of Houston, 2011, PMI member pending PMP certification AWARDS

Brandon-Hall Excellence in Learning Technology (Silver), 2016 El Centro College, DCCCD “Outstanding Adjunct Faculty of the Year” Award, 2003 and 2004 National Institute for Staff and Organizational Development (NISOD), Outstanding Service Award in Teaching, 2003 and 2004 VOLUNTEER EXPERIENCE

Leadership Society, United Way, 1997-2017

Foster Parent, Texas Cattle Dog Rescue, 2013-Present; revolving proud foster parent to many wonderful Australian Cattle Dogs

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