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Customer Service Manager

Location:
San Jose, CA
Posted:
March 06, 2018

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Resume:

Nicole Lloyd

Executive

Manager/Partner

CONTACT

408-***-****

ac4pu0@r.postjobfree.com

** * ****** ** *** Jose CA

95112

www.linkedin.com/in/nicoleilovd

countvorocess

EDUCATION

Foothill College / Business

Completed coursework

2007-2008 DeAnza College

/ Communications

Completed coursework

2006-2007

KEY SKILLS

Executive Support

Client Relations

Staff Development

High-level Multl-Tasker

Legal Support

Proven Problem Solver

Administrative Skills

Notary Public

PROFESSIONAL PROFILE

Experienced office administrator legal support professional, with 9 years of increasing job responsibilities. Accustomed to a fast-paced environment with a reputation for meeting hard and moving deadlines. Commissioned Notary Public. WORK EXPERIENCE

County Process Service, Inc.

Executive Administrator / Partner, June 2015-Present

• Promoted to Executive Administrator / Partner

• Spearheaded and chaired the company's e-flling program. Forged an affiliate partnership that achieved program start-up one year ahead of schedule, which Increased client retention by 70%.

• Created effective customer service procedures, which have Improved client satisfaction by 30%.

• Directed a staff of 15 people, Increased productivity, and achieved yearly goal In 9 months.

• In charge of all new hires. Reviewed applications. Interviewed and made final hiring decision.

Office Manager, June 2012-June 2015

• Promoted to Office Manager

• Notary Public of California

• Created a more efficient Word database for forms, letters and documents, which decreased production time by 40%.

• Motivated a clerical team of 3 people to meet dally deadlines. Exceeded job goals by 10%

• Trained new administrative staff members

Administrative Assistant, January 2009-June 2012

. Overhauled the filing and electronic storage system, which streamlined the process of tracking documents. Increased employee efficiency by 75%

• Created and Innovative system to respond to client Inquiries, resulted In a 50% reduction in response time.



Contact this candidate