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Customer Service Representative

Lilburn, Georgia, 30047, United States
17.00 hourly
March 06, 2018

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Robin Schley-Johnson

Master Data Management - Data Quality Clerk

Norcross, GA 30093


Customer service oriented self-starter who determines and implements necessary analysis to determine and address customer's needs.

I would like to continue to utilize my substantial analytical and customer service experience and skills to support and maintain accuracy of business data. Authorized to work in the US for any employer

Work Experience

Master Data Management - Data Quality Clerk

JAS Forwarding Worldwide

August 2016 to January 2018

• Loading, validating and reviewing data, meeting timelines

• Verify entered organization and account data by reviewing, correcting and merging information from two systems.

• Provide timely status, progress and issues/results reports.

• Expert skills in data transformation using Microsoft Excel

• Able to work in a dynamic, fast paced environment.

• Manage large quantities of information utilizing excellent verbal and written skills.

• Strong typing/Data entry skills

Specialist Customer Support


November 2012 to August 2016

• Monitoring TRAC accounts and accurately processing service and supply requests.

• Monitor service and supply requests to insure SLA targets are achieved.

• Utilizing the Call Avoidance teams.

• Route customers to appropriate departments as needed

• Reconcile TRAC and FM Audit systems

• Insure FM Audit is operational

• Insure customer concerns/feedback is escalated to management.

• Field Support

• Provide TRAC reports for MMR's

• Provide Meter information for Billing

• Gather complete and accurate custom

• Support sales and technical resources.

• Process incoming customer calls

• Strong Data Entry Skills

• Adequate Excel Skills

Provide Help Desk support

Alere - Atlanta, GA

August 2012 to November 2012

Atlanta, GA

• Provide support to Alere's clients using the Web Portal products during regular Care Center business hours.

• Provides the initial interface dedicated by an 800 number to a specific Web Portal client that is supported by Alere.

• Transfer calls to the appropriate source as the client's need dictates.

• Troubleshoot performance and other issues.

• Research help desk tickets before creating Test Director tickets.

• Provide Help Desk support for clients related to account setup, access issues, password resets and client documentation.

• Assisted customers with web support issues

• Processed inquiries from clients via E-Mail

Customer Service Representative

VetSpecs, Inc - Canton, GA

May 2007 to May 2012

• Process orders, inquires and quotations received by telephone, fax, email, personal contact, purchase orders.

• Providing customers with accurate answer to pricing, quotes and availability, discount on product.

• Establish new customer accounts; maintain maintenance of customer's master file.

• Up-sale of current customers and provide in depth technical service on a daily basis.

• Resolve and obtain resolution of a variety of customer's issues and concerns, tracking of customer's orders.

• Assist customers with special orders, assist and provide support to sales associates and management, warehouse.

• Assist with daily shipments on sales orders, authorizes returns and/or credits, generate paper work for product return and credit requests.

• Place outbound calls to customer's on past due invoices.

• Manually review and reconcile/research invoice and statements. Customer Service Representative

Procyse, Inc - Norcross, GA

March 2005 to March 2007

• Process activations received via portal, email, and phone, for Sprint, Nextel, Verizon, and Cingular Wireless using the carriers ordering systems.

• Contact internal and external customers via email and phone for pending order resolution.

• Work with wireless carrier support departments for pending order resolution.

• Manually track activations using Excel and contract portals.

• Provide customer service support for customers via phone for expired promotions. National Account Customer Support Representative

Sprint Business - Atlanta, GA

1999 to 2004

• Responsible for front line technical support and customer consultations in a high volume, fast paced ACD environment

• Ensure customer satisfaction by isolating network or access difficulties

• Analyze communication problems, access methods, and service types

• Open data, private lines, and switch data trouble tickets for small and large businesses, reseller and government customers - nationally

• Coordinate repair activities through interfaces with other departments, (fixed agencies, field technicians, foreign carriers, and account teams) for customer resolutions Education

Toledo High School - Toledo, OH

1981 to 1985

Art Institute Of Atlanta - Atlanta, GA

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