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Customer Service Assistant

Location:
Kingston, Ontario, Canada
Posted:
March 06, 2018

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PROFILE

Administrative assistant with several years experience providing customer service and clerical support in fast-paced, deadline-driven environments. A proven ability to multi-task and work under pressure. Excellent communication skills, very organized, with a strong attention to detail.

WORK EXPERIENCE

Alliance Wireless Communications 2014–Nov. 2017 Customer Service Representative

Assist customers by phone with a variety of business matters including on-call scheduling, funeral arrangements, hotel reservations, crisis calls, WSIB claims, appointments, absenteeism reporting, real estate information calls and emergencies

Tact, diplomacy and courtesy are essential parts of the job

Successfully completed WHMIS course and customer service modules.

Rideaucrest Home 2012 - 2014

Office Clerk

Finance office – reviewed and input confidential resident information into database

Dental clinic – assisted elderly residents with appointments

Coffee/Gift shop - Point of sale transactions, recorded daily sales receipts and assisted residents.

Statistics Canada 2011 Census Enumerator (contract)

Extensive interactions with the public to obtain confidential information for census purposes

Provided information to the public regarding the various uses of statistical information by the federal government

Regularly prepared progress reports for supervisor and met quotas in a timely manner.

Ecclestone & Ecclestone 2006 – 2010

Legal Assistant

Prepared documents for the administration of family law issues

Receptionist duties

Communicated with clients on a daily basis to assist them with their business matters

Made bank deposits and arranged for payment of client accounts and office invoices

Provided secretarial support to executives.

Cunningham, Swan, Carty, Little & Bonham 1992 – 2005

Legal Assistant

Assisted clients by phone and in person with sensitive, confidential estate management issues

Receptionist duties and coordinated schedules for senior executives

Administered estate files, such as preparing letters and probate documents

Liaised with banks, courts, investment companies and various government agencies

Maintained and tracked a database for over 10,000 wills.

TRAINING & EDUCATION

Proficient with numerous software applications including Word, Access, Outlook, Powerpoint, eQuinox.

St. Lawrence college

Legal Assistant Diploma



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