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Human Resources Employee Relations

Memphis, TN
March 06, 2018

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Felicia A. Taylor, J.D.

**** ******** ****** ● Bartlett, TN 38133 ● 901-***-**** ●


Sr. Human Resources Professional with demonstrated strengths that include serving as a functional resource for employees, managers, directors and vice-presidents by keeping management advised of potential problem areas and recommend/implement solutions; recommending new approaches, policies, and procedures to support continual improvement; conducting strategic planning, development, and implementation of policies and programs consistent with the goals of the organization; counseling management and employees in the resolution of complex employee relation issues and acting as a point of contact to investigate, and resolve complex personnel issues, such as employee grievances, sexual harassment, discrimination issues, and other work-related employee complaints and concerns. Additionally, I evaluate external and internal employment processes and provide technical assistance to ensure compliance with related federal, state, and local regulations as well as conduct employee training on employment law compliance. I also serve on interview panels to ensure human resources’ policies and procedures are adhered to when selecting the best and brightest talent for the organization.


Synnex Corporation Olive Branch, MS 38654

Human Resources

Position: Human Resources Business Partner 2017-Present


Implements Corporate policy at the business unit level

Resolves complex and legally challenging ER issues. Provides support to managers and employees on performance issues.

Interprets and applies local, state and federal employment laws.

Handles termination process, conducts exit interviews and provides feedback to management.

Facilitates organization and development efforts while working to address root causes.

Assists senior management in the development of solutions and drives company-wide programs and initiatives

Supports management with talent acquisition and development of workforce. Participates in training and development.

Conducts job evaluations to ensure all jobs are appropriately leveled. Maintains the internal job code structure and assignment of new job codes. May partner with Fin Ops on development of incentive pay plan.

Drives and implements new corporate wide benefit programs.

Primary contact for employee questions related to health plans, leaves of absence, retirement plans, etc. May develop new recognition plans

Demonstrated knowledge of multiple human resource disciplines (employee relations, staffing and recruitment, benefits, etc.)

Solid understanding of Compensation, Benefits and health and safety programs.

Knowledge of FMLA rules and regulations.

Utilize HR Systems which includes Fusion, Taleo and ADP

Gannett-USA Today Network Memphis, TN 38103

Human Resources

Position: Sr. Human Resources Business Partner 2016-2017


Partners with client to drive organization design and execution of re-organization.

Develop and implement an integrated people strategy for the Commercial Appeal.

Lead integration across multiple entities to ensure people alignment and strategy execution.

Lead coordination to ensure effective and efficient deployment of processes, policies and procedures.

Design and deliver talent management strategy to ensure pipeline of future talent throughout the Commercial Appeal.

Serves as HR Lead at Commercial Appeal

Provide support to local newspaper President and Senior Leadership team during organization design.

Led key Human Resource initiatives (labor relations, strategic workforce planning, and employee engagement).

Establishes HR best practices to be used by business units.

Partners with HR Central Functions including Talent Acquisition, Hourly Workforce, Diversity, Employee Services, Compensation, Benefits and Recruitment to deliver processes to meet business objectives.

Advises and assists with interpretation and application of Policies and Procedures, union contract compliance, grievance, discipline and termination issues.

FedEx Services Collierville, TN 38017

Human Resources-Employee Relations

Position: Human Resources Advisor 2012-2016


Ensures compliance and consistent application of FedEx Policies and Employment Regulations.

Meet with employees and management to address complaints of work place issues and/or policy violations

Provides coaching and training to managers regarding performance management and employee corrective action.

Assists in handling difficult and sensitive issues and resolving conflicts with work groups.

In conjunction with benefits, ensures that benefits plans are communicated.

Assist HCMP team with FMLA, ADA, and Leave questions, concerns and processes.

Assist management with completion of Unemployment paperwork.

Investigates employee complaints of violations of FedEx policies, make determinations and write reports of findings.

Assists in leading departments and employees through organizational and cultural changes by utilizing the LPSP model and a variety of tools and communication strategies.

Consults with other HR subject matter experts as needed to support departments and resolve department issues, questions, etc.

Participates and/or Lead a variety of project work that crosses the various disciplines of human resources.

Helps departments create, implement and monitor plans and practices to optimize staffing, performance management, leadership development and employee training.

Regional Medical Center @ Memphis Memphis, TN 38103

Human Resources Division

Position: Sr. H.R. Generalist-Employee Relations 2012-1012


Advises and assists with interpretation and application of personnel policies and procedures, legal and union contract compliance, grievance, discipline and termination issues.

Works effectively with organizational staff members, appropriate internal committees/task forces and external agencies/organizations to coordinate and integrate employee relations’ activities, to obtain information; to answer inquires and resolve issues.

Coordinates grievance hearings and resolution of issues with management and staff

Responds to charges from outside regulatory/compliance agencies. Researches data, collects information and prepares position papers and other documentation for legal hearings; conducts presentation at hearings as required.

Prepares and maintains required reports, records and files. Establishes reporting and data collection systems on types and frequencies of actions taken concerning grievances and employee relations’ activities.

Provides data for research and administrative support for HR operations, special projects and studies.

Represents Human Resources as a member of assigned committees. Coordinates special projects; serves on cross-functional teams as a member or leader as assigned.

Memphis City Government 125 North Main Street Memphis, TN 38103

Human Resources Division

Position: Sr. EEO/Labor Relations Analyst 2005-2012


Administered the EEO, ADEA, EPA, and Labor Relations programs for the City; assisted with the administration of FMLA leave; assist in the administration of the Memoranda of Understanding (MOU) with labor organizations; counseled Division Directors and other members of upper management on discipline matters. Conducted Sexual Harassment and Violence in the Workplace investigations

Provided advice and counsel to management staff regarding personnel practices, policy and employment laws; recommends policy changes to the Director of Human Resources; accepted and handled internal and external complaints regarding possible Personnel Policy violations.

Researched and investigated EEO and labor relations matters, advised of appropriate procedure based on facts; assisted in negotiations and impasse situations; designed and presented labor relations, disciplinary and EEO training and orientation programs

Investigated and responded to in-house and agency Title VII, and other employment complaints; scheduled, prepared and presented arbitration cases, including preparation of briefs; analyzed and made recommendations based on statistical employee utilization data; scheduled, prepared and mediated in-house Title VII complaints as well as represented management in EEOC charges; and ensured compliance with all state and federal discrimination and employment regulations.


University of Memphis’ School of Law

Juris Doctor, May 9 2003

Tennessee Journal of Practice and Procedure staff member

Freshmen Moot Court Competition

Thurgood Marshall National Mock Trial Competition

Frederick Douglass National Moot Court Competition, Quarter-Finalist

Cecil C. Humphreys Intra-School Mock Trial Competition

Association of Women Attorneys

Student Ambassador

Domestic Violence Clinic, Student Attorney

United States Attorney Externship, West Tennessee District

President, Black Law Students Association

Dean’s Award for Outstanding Leadership Achievement

University of Memphis

Bachelor of Art Degree, Psychology

August 10, 1997


Society of Human Resources Management, Member

Project Management Certification (Villanova University)

Master Certification in Applied Project Management (Villanova University)

References Available Upon Request

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