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Customer Management

Chennai, TN, India
March 06, 2018

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Mobile: +91-909*******


Accounts Receivables

Proficient in running successful method-oriented operations and taking initiatives for business excellence through process improvement


A result-oriented professional nearly 6years of a successful career with diverse roles distinguished by commended performance in Accounts Receivables entailing:

oReceipt Creation for Multiple Bank accounts & Entities.

oTimely Application of Cash Receipts & Wires.

oPreparation of unapplied and unidentified report and sent to agency.

oCreation of credit and debit notes.

oApplication of Wires / ACH.

oMatching Invoice & Payment.

oProcess daily cash receipts / application.

Creation of weekly call report for both cash and credit customers.

Preparing Statement of Accounts to customer through Reconciliation.

Proper follow-up with customer and chase for payment through Credit Collection.

Forward the dispute mails to appropriate internal teams and co-ordinate the issues for resolution.


Accounts Receivables

Credit Collection

Retail Banking

Process Improvements


Quality Reviewer


Oracle General Ledger

MS office applications like Word, Excel, and PowerPoint


Aug’14-Nov’17 CMA CGM SSC, Chennai, Tamil Nadu

Creation of Receipts for cheque and wire payments

Applying payments after reconciliation with SOA and clarification if necessary.

Working with collection team and agency for unapplied receipts.

Adherence to SLA

Creation of Credit and Debit Notes

Preparation of weekly and monthly receipt report

Handling three agencies,- US, Canada, Spain and Malaysia.

Daily updating efficiency report, team productivity report and unapplied report.

Preparing Dashboards and attending Agency-Calls

Oct’11-Aug’14 Barclays Shared Services Private Ltd., Chennai, Tamil Nadu

Handle customer complaints on Payment protection insurance (PPI) along with the retail Products such as Loan, Overdraft, Mortgage, PLFB and Barclaycard (BRU).

Instrumental for KYC checks and customer gateways

Analyse the customer banking fraud activity and deceased marker from Gateway application and matching loan statement balance and pro forma to know actual outstanding balance.

Refunding the Payment Protection Insurance amount with Interest incurred

Restructuring the Customer’s active Loans as per the bank authorization within Stipulated TAT & SLA both and in terms of Productivity & Quality

Key Result Areas:

Audit the cases done by the newly joined executives to make 100% external accuracy.

Completing the redress calculation and refund the amount the customer’s account mode of wire transfer from the bank account.

Submission of KPI performance and reports on weekly and monthly basis.

Creation of debit and credit match report and performing matching in Oracle

Handling credit collection generic mail box.

Proper follow-up with customer and chase for payment.

Communicating and explaining issues on intercompany reconciliation to the management team

Supervisingand enabling team members in achieving their assigned objectives

Creating, implementing and maintaining comprehensive SOP and DOI to improve clarity and consistency

Creating and updating efficiency tracker and dash board data and circulate to management.

Resource Management:

Training new joiners on process

Working as a reviewer in case of Statement of accounts for Executive - Level.

Allocating new customers to the collectors in order to chase for payment.


Jun’08 to Aug’09 Perot Systems as Process Associate


B.Com - Quaid-e-Milleth college (University of Madras) in April 2008 and secured 60%.

MBA Finance & HR - Alpha college of engineering (Anna university) in Jan 2011 and secured 64%.


Date of Birth: 11/06/1987

Current Address: No.5/3, Marudham nagar, Ramapuram, Chennai-600 089.

Permanent Address: Same as above

Languages Known: English and Tamil

Location Preference: Chennai

Passport no : M1615676

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