Customer Management
Resume:
OMPRAKASH DHARMALINGAM
Mobile: +91-909*******
E-Mail: *********.*******@*****.***
Accounts Receivables
Proficient in running successful method-oriented operations and taking initiatives for business excellence through process improvement
PROFILE SUMMARY
A result-oriented professional nearly 6years of a successful career with diverse roles distinguished by commended performance in Accounts Receivables entailing:
oReceipt Creation for Multiple Bank accounts & Entities.
oTimely Application of Cash Receipts & Wires.
oPreparation of unapplied and unidentified report and sent to agency.
oCreation of credit and debit notes.
oApplication of Wires / ACH.
oMatching Invoice & Payment.
oProcess daily cash receipts / application.
Creation of weekly call report for both cash and credit customers.
Preparing Statement of Accounts to customer through Reconciliation.
Proper follow-up with customer and chase for payment through Credit Collection.
Forward the dispute mails to appropriate internal teams and co-ordinate the issues for resolution.
CORE COMPETENCIES
Accounts Receivables
Credit Collection
Retail Banking
Process Improvements
Reconciliations
Quality Reviewer
ERP KNOWLDEGE
Oracle General Ledger
MS office applications like Word, Excel, and PowerPoint
WORK EXPERIENCE
Aug’14-Nov’17 CMA CGM SSC, Chennai, Tamil Nadu
Creation of Receipts for cheque and wire payments
Applying payments after reconciliation with SOA and clarification if necessary.
Working with collection team and agency for unapplied receipts.
Adherence to SLA
Creation of Credit and Debit Notes
Preparation of weekly and monthly receipt report
Handling three agencies,- US, Canada, Spain and Malaysia.
Daily updating efficiency report, team productivity report and unapplied report.
Preparing Dashboards and attending Agency-Calls
Oct’11-Aug’14 Barclays Shared Services Private Ltd., Chennai, Tamil Nadu
Handle customer complaints on Payment protection insurance (PPI) along with the retail Products such as Loan, Overdraft, Mortgage, PLFB and Barclaycard (BRU).
Instrumental for KYC checks and customer gateways
Analyse the customer banking fraud activity and deceased marker from Gateway application and matching loan statement balance and pro forma to know actual outstanding balance.
Refunding the Payment Protection Insurance amount with Interest incurred
Restructuring the Customer’s active Loans as per the bank authorization within Stipulated TAT & SLA both and in terms of Productivity & Quality
Key Result Areas:
Audit the cases done by the newly joined executives to make 100% external accuracy.
Completing the redress calculation and refund the amount the customer’s account mode of wire transfer from the bank account.
Submission of KPI performance and reports on weekly and monthly basis.
Creation of debit and credit match report and performing matching in Oracle
Handling credit collection generic mail box.
Proper follow-up with customer and chase for payment.
Communicating and explaining issues on intercompany reconciliation to the management team
Supervisingand enabling team members in achieving their assigned objectives
Creating, implementing and maintaining comprehensive SOP and DOI to improve clarity and consistency
Creating and updating efficiency tracker and dash board data and circulate to management.
Resource Management:
Training new joiners on process
Working as a reviewer in case of Statement of accounts for Executive - Level.
Allocating new customers to the collectors in order to chase for payment.
PREVIOUS WORK EXPERIENCE
Jun’08 to Aug’09 Perot Systems as Process Associate
EDUCATION
B.Com - Quaid-e-Milleth college (University of Madras) in April 2008 and secured 60%.
MBA Finance & HR - Alpha college of engineering (Anna university) in Jan 2011 and secured 64%.
PERSONAL DETAILS
Date of Birth: 11/06/1987
Current Address: No.5/3, Marudham nagar, Ramapuram, Chennai-600 089.
Permanent Address: Same as above
Languages Known: English and Tamil
Location Preference: Chennai
Passport no : M1615676
Contact this candidate