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Customer Service Sales Associate

Cleveland, OH
March 06, 2018

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Alicia R Hunter

**** ******** ** *** # ****

Mayfield Heights, OH 44124




Great customer service, patient and compassionate, team player, excels well under pressure, strong mathematical skills, and proficient.


CVS Health, Solon

- Customer Serivece Rep

September 2017 - current

●Answer incoming calls from customers to support and manage their med d plan benefits

●Answer inquiries and questions

●Handle complaints

● Provide information

●Apply and manage payment information

●Medical billing and patient profile data

Progressive, Mayfield Heights

- service consultant

March 2017- August 2017

● Answer incoming calls from customers to support and manage their policies

●Answer inquiries and questions

●Handle complaints

● Troubleshoot problems

● Provide information

●Apply and manage payment information

Hillcrest Hospital, Mayfield Heights -Surgical Assistant

April 2016 - January 2017

●Maintain and clean OR

●Assist nurses and surgical staff with preparing patients for procedures

Marc’s Pharmacy, eastgate - Pharmacy Technician

April 2015 - April 2016

●Provide hands on support for the pharmacist by dispensing and accurately preparing medications

● Medical billing and patient profile data

Marc’s, Eastgate - Cashier/ Closeout sales associate

Oct 2013 - April 2015

● Deliver a great service experience to customers by answering questions, locating items and assisting with transaction process

●Stock, organize products and maintain store appearance

Schoolbelles, South Euclid - Cashier/sales associate

June 2012 - September 2014

●Size and sale proper uniform attire for students

●Assisting customers in their transaction process


Cuyahoga Community College (TRI-C), Eastern Campus - Associate of arts in applied science

Aug 2014 - present

Currently working to obtain degree then transfer to a four year university to pursue career goal of pre-med major

Mayfield High School, Mayfield Village - Diploma

June 2014 - Graduated

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