Mobile: 347-***-**** • Email: email@example.com
SUMMARY OF QUALIFICATIONS
Bilingual in English and Spanish.
Knowledge of customer service principles and processes.
Excellent organizational skills and the ability to multitask.
Able to learn and adapt quickly in a fast paced environment.
Proficient in Microsoft Office Suite; Outlook, Word, Excel and PowerPoint.
Able to plan and prioritize work efficiently.
Exceptional customer service skills with excellent phone etiquette abilities.
Highly skilled in sorting, filing, retrieving, storing and updating multiple files.
Able to use automated information systems to analyze the customers’ situation.
Collaborates productively and respectfully with team members to meet or exceed goals.
Performed general office duties, such as filing, faxing, answering telephones, and handling routine correspondence.
Operated computers programmed with QuickBooks 2013, Excel and Company Software to record, store, and analyze information.
Processed checks received from outstanding payments.
Called customers and insurance companies to follow up on outstanding payments.
Managed phones lines and attracted new clients by being helpful and personable.
Successfully prepared prescriptions under supervision of doctors.
Consulted with clients on drug compliance.
Contacted clients and conducted telephone appointment verification.
Prepared domestic and international health certificates for clients when traveling.
Received and submitted payments.
Casa Mechanical Bookkeeper Bronx, NY 10/2014 to 07/2015
East Side Animal Hospital Receptionist New York, NY 07/2013 to 04/2014
Yorkville Animal Hospital Receptionist New York, NY 01/2006 to 03/2013
Roberto Clemente Auxiliary High School Equivalency Diploma Bronx, NY