Manager Human Resources

SUMMARY:

A dedicated and committed HR professional who consistently produces the highest calibre of candidates in order to ensure that cost effective recruitment solutions are repeatedly delivered to the business without standards or quality being compromised. As a HR professional with exp of 10 years within hotels and hospital in UAE, specializing in Recruitment; Payroll compensation &benefits; employee relations; performance development & HR administration. Having built up a very successful and professional reputation in the Middle East market with a network of contacts and experience with pre opening of hotels and well as preopening of private hospital and JCIA preparation.

EDUCATION:

1. College: Intec College, Cape Town-South Africa

Certified Diploma -Medical Office Assistant Date: Aug 2000 till July 2001

Introduction to Medical Office Assistant; Inter-personnel Communications; Medical Law, Ethics, Medicine; Written Communication 1; Written Communication 2; Filing Systems and Medical Records; Organizing the Office and Ordering Supplies; Medical Terminology; Medical Accountancy; Medical Office Emergencies and First Aid.

2. College: Vision Computer Training, Durban-South Africa

Certificate in Computers Date: Sept 1999

Windows; Ms-Word; Ms-Excel.

3. College: Pax Commercial College, Durban-South Africa

Certificate in Computers Date: July 1998

Introduction to Computers and Dos; WordPerfect; Windows.

4. College: Coastline Computer School, Durban-South Africa

Certificate in switchboard and reception Date: Feb 1998

5. College: Omni Computer College, Durban-South Africa

Certificate in computers Date: Jan-July 1997

Introduction to Computers; Ms Dos; Lotus 123; WordPerfect; Windows; Keyboarding.

6. College: Daleview Secondary School, Durban-South Africa

High School (Matric) Diploma Date: Jan-Dec1996

English; Afrikaans; Biology; Geography; Speech and Drama; Home Economics

WORK EXPERIENCE:

1. Company: Al Ain Cromwell Hospital, Al Ain, UAE Date: 11-08-2010 till 26-09-2016

Position: HR Executive /HR Supervisor

Duties: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems

Communicating with Supervisors, Peers, or Subordinates like providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Assist in the planning for staffing - recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Assist in developing objectives and strategies - identifying & establishing long-range objectives and specifying the strategies and actions to achieve them

Getting information - observing, receiving, and otherwise obtaining information from all relevant sources

Assist in solving problems - analyzing information and evaluating results to choose the best solution and solve problems.

Knowledge of documentation and procedures for processing HAAD/DHA/MOH license and dataflow. I am fully aware of the documents required for HAAD for doctors/technician and nurses. Though I have actually processed any application for HAAD and dataflow myself but I have received the full training whilst in al ain Cromwell hospital and I am fully capable of handling and processing application as I received the full training along with our HR assistants. I also am fully aware of the process for renewal of license.

Assist in developing constructive and cooperative working relationships with others, and maintaining them over time.

Analyzing data or information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Conduct exit interviews to identify reasons for employee termination

Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.

Identify staff vacancies and recruit, interview and select applicants.

Maintain employment records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

Negotiate bargaining agreements and help interpret labor contracts.

Oversee the evaluation, classification and rating of occupations and job positions

Supervising the new employee orientation to foster positive attitude toward organizational objectives

Coordinate work activities and staff relating to employment, compensation, labor relations, and employee relations.

Prepare personnel forecast to project employment needs.

Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes

Maintaining the HR database-Recruitment Control Sheet (CV tracking sheet/offers list/visa control sheet) Head Count List (Budgeted/actual manning of staffs) Master Data (list of staffs joined with detailed information on the salaries) Medical Insurance monitoring sheet and Visa Monitoring sheet, staffs list, record of ticketing and staffs travel and KPI

Recording CVS for Interviews and later tracking them to prepare offer of employment.

Preparing Offer of employment. First sent by e-mail to the candidate. Later Initial offer letter prepared on company letterhead and forwarded to the candidate after approval from the Management. Offer of employment by e-mail and then initial offer letter which is approved by the management. Employment contract is prepared for the candidate when he is joining on the first day of his employment.

After acceptance of the offer, sending the candidate the list of requirements needed for HAAD licensing/visa process/labor card process

Follow up with the candidate on pending document for the HAAD licensing/visa/labor card process

Preparing the documents in a folder and handover to PR section for HAAD registration and also scanned copy to be send online to HAAD

Prepare the documents in a folder for visa/labor card process and handover to the PRO with detailed information required

Sending the visa by e-mail to the candidates who are overseas and communicating with them after approval from the management on their date of joining

Communicating with the candidates who are local hired (Residence visa) to handover their passport to the PRO for visa adjustment and stamping (Tourist/Visit visa) exit and return back to UAE. Communicating with them after approval from the management on their date of joining

Applying for Health insurance for the staffs after the visa is processed and liaising with the staffs on the required documents need for the processing of their Health Insurance.

Sending updated list to the insurance company and liaising with the company and the staffs on reimbursement

Communicating with Recruitment agencies on candidates who are in process of hiring. Follow up on document and forwarding updated list on the process of candidates applications.

Preparing documents for POEA process for the candidates who are in Philippines

Arranging ticketing for candidates who are recruited overseas through recruitment agencies. Ticketing for Business purposes for the management.Liasing with the travel agent on booking accommodation and transport

Ticketing for the staffs for annual vacation.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Communicating with Supervisors, Peers, or Subordinates like providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Assist in the planning for staffing - recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Handling resignation and termination, acceptance of resignation and termination letter, final settlement forms, experience certificate, clearance, cancellation of visa/labor card and exit interview

Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.

Identify staff vacancies and recruit, interview and select applicants.

Maintain employment records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

Oversee the evaluation, classification and rating of occupations and job positions.

Supervising the new employee orientation to foster positive attitude toward organizational objectives.

Coordinate work activities and staff relating to employment, compensation, labor relations, and employee relations.

Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.

Preparing leave in advance payment forms for the staffs and submit to accounts for processing after approval from the management.

Preparing change of status and increment of staffs, submitting for approval and then update on employee database which to be processed by accounts

2. Company: Habtoor Grand Resort and Spa, Dubai, UAE Date: 1-12-2008 till 5-11-2009

Position: Recruitment & Training Officer

Duties: TRAINING: Represents in HACCP in the absence of the Training Manager, taking minutes of the meeting, preparing all the documents needed for accreditation.

Ensure that all concerned departments were informed of the upcoming trainings, send emails, arranged function rooms and things needed prior to the training proper.

Keep track departmental trainers monthly training plans and reports.

In charge for the presentation needed for Trainers meeting.

Assisting the Training Manager with training requirements.

Preparing training certificates for the staffs upon completion of their training

RECRUITMENT: Send emails to all concern Heads of the department for the arrivals of new staff

Conduct initial interviews and reference checks

Conduct brief orientation to all newly joined employees regarding company policy, rules and regulations, arranges accommodation, uniform and all HR formalities.

Do show around of the resort to those newly joined employee.

Receives, screened CV’s and send to all respective departments

Responsible for the Recruitment Report and Manpower Report. Make sure that all selected candidates are not over the budget.

Keep track of the following reports: Employee master list/new joiners list/Recruitment Report /Turnover Report and HR Budget and Manning List

Responsible for contract preparation.

HUMAN RELATION and OTHER TASK: Listens and give advices in relation to staff personal issues, work related issues and refer them to concern heads of the department with supportive and practical solutions.

Establish and maintain effective employee relations through prompt response and helpful attitude.

Responsible for office administration in the absence of Admin. Assistant.

Conduct the General Staff meeting every month. Preparing the PowerPoint presentation, preparing the employee of the month and arranging all the requirements for the staff meeting.

Represents that department in every activities planned by the company for the staff.

Speaking to the staff with regards to disciplinary action and issuing warning letters with regards to the complaint.

Preparing database for staffs to complete their probationary period and liaising with departments to complete the required form. Preparing a confirmation letter and issuing it to the staffs.

Preparing database for staff to be evaluated annually and following up with the departments to forward the required forms to the HR Department.

Preparing letters and certificate to staffs for driving license/internet connection and employment certificate.

Coordinating with visa section and preparing visa applications for new employees.

Forwarding application for visa change over with the required documents.

Preparing applications for the nurse to book the staff for visa medicals.

Making ID Cards for new joiners, renewing ID cards and replacing lost ID Cards.

Preparing the birthday list every month

3. Company: Monarch Dubai Hotel, Dubai, UAE Date: 9-4-2007 till 30-11-2008

Position: HR Assistant-Recruitment

Duties: Prepares contract for new joiners and sends them for approval of Director of Human Resources and General Manager

Prepares Memo for visa application for Roya’s approval

Updates New Joiners List

Conducts reference checking for Department Head C, Supervisory, IV and V level associates.

Opens new files for new joiners

Calls or sends associates to sign the contract

Follows up for the documents required from associates to process the employment visa

Prints ID cards for associates and new joiners.

Maintains a record of Talent bank for future reference

Maintains and updates records of all applicants/CVs received in excel sheet for both internal and external applicants (recruitment database)

Screens CVs of speculative, online and internal applicants

Checks start dates and warnings on file for internal applicants

Sends regret letter to all internal and external applicants

Files regret or on hold CVs

Calls applicants for interviews

Advertise internal vacancy within the hotel

Liaise with the visa section regarding visa requirements for hired associates and entertainers

Checks the generic email (**@***************.***) of Human Resources regularly and action them accordingly

Prepares monthly recruitment report

Liaises with Recruitment and placement agencies

Liaises with Associate Relations Coordinator or HR Assistant – Associate Relations in booking air tickets for the Recruitment team

Arranges cash advances (if required) for the Recruitment team

Books hotels and airport transfers for the Recruitment team

Facilitates and coordinates visa requirements and applications for the Recruitment team

Arranges all required forms and documents for recruitment trip (brochures, interview assessment form, Employment application form, Recruitment Presentation, Recruitment DVD, gift items for the agent. Etc)

Relieves HR Secretary when on leave

Adheres to the Monarch Dubai Values and to promote them to all associates at all times, leading by example

Has a complete understanding of all related policies and procedures and adheres to it.

Maintains courteous and friendly atmosphere and good working relationships with all associates

Responds to changes in departmental functions as dictated by the management.

Ensures that all HR business and associates information are kept strictly confidential in order to maintain a high level of professionalism in the department

Assists with any other duties as required for the successful performance of the HR team and the Monarch Dubai

4. Company: Al Ain Rotana Hotel, Al Ain Date: 2-1-2006 till 5-3-2007

Position: HR Clerk

Duties: Maintain Employee files and records.

Update personal records and assist employee with forms and procedures.

Develop job Descriptions and place employment advertisement.

Process employee applications and preparing employment offer letters and contracts.

Conduct pre-employment test and reference checks.

Handling orientation and paperwork for newly recruited employees.

Direct implementation of HR Policies, programs and procedures

Advise management and employees on questions or problems relating to Human Resources.

Assisting in interview and recommending qualified candidates for open positions.

Draft and type memorandums, minutes of meetings, correspondence and generate routine reports.

Answer calls, route inquiries, and take messages, schedule appointment for meetings and interviews for the HR Manager. Screen internal/external calls and visitors.

Fax, scan and copy documents and distribute mail and documents within the Departments.

Making purchase or store request for the HR Office/Staff and the Hotels Doctors Clinic.

Liaising with the Driver Supervisor in order to arrange transport for staff/ outside catering for the hotel / guest and other requirements.

Forwarding application of staff for time cards/ IDs and Medical Insurance to the Accounts Department.

Making travel arrangements for staff going on vacation, staff who are resigning from the company and to recruit new employees internationally.

Filing and organizing employee personal files and other HR files.

Assisting the Government Relations Officer by preparing correspondence and other documents to apply for employment/ residence/ visit visas of newly recruited employees and also for health cards and labor cards, and also updating documents and application for renewal of Health card/ labor card and residence visa.

Making appointment for staff to go for Medical examinations and updating information for the Government Relations Officer.

Typing maintenance request and correspondence for the Staff Accommodation Supervisor, liaising with the staff accommodation supervisor and arranging accommodation for new employees, issuing lockers for new employees, preparing the paperwork for final settlement and vacation payment for all employee and other administrative duties in the Human Resources Department.

5. Company: Bin Harmal Group/Abu Dhabi University, Al Ain, UAE Date: 1-4-2003 till 30-9-2003

Position: Admin Assistant

Duties: Typing; Organizing and Filing of Furniture Catalogues.

Minute Taking and preparing for staff meetings.

Fulfilling the duties of Receptionist for 3 weeks -answering a busy switchboard, typing, sending and receiving faxes, photocopying and receiving mail from the courier services.

Assisting the Human Resources Manager with various administrative duties such as filing; typing; sending and receiving e-mails.

Assisting with the interview process for candidates for Abu Dhabi University; answering the phones; scheduling appointment and other secretarial and administrative duties.

Computer Skills:

HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP), MS Office (Word, Excel, PowerPoint, Access, Outlook), Adobe Photoshop, Oracle/EHOPE/Gulf HR/HERMYS

References:

1. Mr. Moawiya Shaker Al Qaisieh-Previous HR & Admin Manager (Al-Ain Cromwell Hospital Management)

Telephone: 050-******* E-mail: ********@*****.***

2. Mr. Rob Cross (CEO) Al-Ain Cromwell Hospital ( now Universal Hospital)

Telephone: 050******* E-mail: ***.*****@********.**;***.*****@*************.***

3. Ms. Samar Elkhorasani (previous HR Manager) Al-Ain Cromwell Hospital

Telephone: 056-*******/055*******/052*******

4. Ms. Joann Marker- (Asst HR Manager) Habtoor Grand Resort and Spa

Telephone: 009***-******* Fax: 009***-******* E-mail: *****.******@*************.***

5. Ms. Rowena Miralles- (Benefits and Compensation Officer) Habtoor Grand Resort and Spa

Telephone: 009***-******* Fax: 009***-******* E-mail: ******.********@*************.***

6. Ms Marivic De Los Santos- previous Recruitment Manager- Monarch Dubai Hotel

Tele: 04-5018532/050*******

7. Mr.Anwar Al Khanjari- Previous Director of Human Resources ( Monarch Dubai Hotel)

now transferred to Oman-Shangri-La Hotel Mobile: 009**-********

8. Ms Rachel Ali Doosti- Previous HR Coordinator (Monarch Dubai Hotel) now HR Manager at Virgin Megastore dubai

******.*********@*****.***

9. Ms Alena Babenko- Previous HR Manager at Al-Ain Rotana Hotel-now HR Director at Amway Rotana Hotel Dubai JBR

Telephone: 050-******* (Mobile) or 04-4282000 or can contact HR at Al Ain Rotana Hotel 03-7545111

10.Mr. Ali Bin Harmal Al Dhaheri-( Bin Harmal Sons Group /Abu Dhabi University) –Chairman- Bin Harmal Sons Group/ Chairman- Establishment Committee- Abu Dhabi University.

Telephone: 099***-******* ext 200 Fax: 099***-******* E-mail: ***@***.**

11. Mr. Bahi Moughrabi- (Bin Harmal Sons Group) Manager

Telephone: 099***-******* ext 210 Fax: 099***-******* E-mail: ****@***.**

Areas of Expertise:

Recruitment

Payroll, Compensation & Benefits

Employee Relations

Performance Development

Training

HR Administration

Languages:

English-fluent (Read, Write Speak) Afrikaans-fluent (Read, Write Speak)

Arabic-Basic (Speak) Hindi-fluent (Speak and Understand)

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