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Sales Customer Service

Elkridge, MD
March 06, 2018

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**** ******** **** **., ************ MD 20866. Phone: 301-***-**** Email:


Fifteen years of experience with specialized skills in Sales, Project Management, Public Sector, Federal Contracting, Staffing, Non-profit, Marketing, Business Development, and an eagerness to learn and adapt to technological innovations.


Strong computer skills with emphasis in Excel, IT Project Management, Siebel, Fund Raising, PeopleSoft, MS projects and several CRM systems.

Experienced in selling Enterprise Software solutions.

Excellent Sales, Marketing, HR (Staffing) and Managerial skills.

Experienced working in a global environment with international support teams.

Detail oriented and ability to multi task effectively.

Excellent verbal, communication and problem solving skills.

Experienced selling and marketing to C-level employees.

OSHA/ CPR/AED Certified.

Mastery of French and English.



Executive Director of Sales, 2017-Present Lanham, MD.

Manage and oversee non-profit Business Development and Sales departments including, marketing, fundraising, program development, and membership.

Provide strategic guidance to other internal departments.

Working with CHADD's NRC (National Resource Center) department to provide up to date science-based research data on ADHD and other valuable related materials to our members and the general public.

Market to Educators, public school districts, local PTA organizations, and private schools.

Create and implement business development programs and fundraising events.

Manage external vendor relationships and provide leadership.

Growing membership through outreach programs, yearly conference and other business efforts.

Promoting the CHADD mission as well as the numerous ADHD programs: Teacher to Teacher, Parent to parent and general community based programs.

Writing grant proposals to different private and public organizations and raising general awareness of ADHD.

Anago Cleaning Systems

Business Development Director, 2015-2017 Landover, MD.

Evaluated sales executives performance and skill sets. Conduct sales training in accordance with the organization’s policy, planning, assigning and directing work, perform field evaluations and employee compensation.

Grew sales by over 40%. Targeted property managers and business owners.

Assisted CEO in attaining all sales goals and branch revenue objectives; monitors daily sales performances and makes necessary adjustments to achieve sales budgets; monitors and ensures compliance with all company sales policies in the assigned branch.

Reviewed and closed all complex commercial contracts.

Grew the Anago brand through business contracts and franchise sales, business development and excellent service.

Conducted twice weekly call sessions, daily sales posting, and weekly training meetings.

Randstad (Covance)

Sr. Program Associate, 2014-2015 Gaithersburg, MD.

Review and determine client eligibility for Medical Assistance Programs.

Assist TeleCenter staff in providing both medical providers and patients access to medical innovations.

Review and verify medical assistance data (claims forms, encounter data, enrollment forms, adjustment forms, insurance data or other related documents) for accuracy, completeness and compliance with State and federal regulations.

Manage project timelines and effective completion of project deliverables, while ensuring timely reporting to philanthropic partners.

Establish working relationships with client project teams which result in client satisfaction, operational excellence and thereby increase potential for repeat business.

Contribute to development and management of client project metrics.

Sales Focus Inc.

Sales Manager, 2013-2014 Marriottsville, MD.

Sold technological services and solutions to large and medium sized companies in the MD, DC, VA, GA, PA and NC markets.

Acquired several key accounts and generated over 3 million of new business.

Managed and staffed successful sales and office staff consisting of 13 field sales reps and business development associates.

Managing and overseeing several large business accounts and sales campaigns. (Clients included: Costco, I-Jet, Incentive, etc

Developing sales plans and goals aligned with client needs and ensuring goals are exceeded.

Developing internal sales processes and lead generation initiatives to maximize client exposure and generate revenue.

Performing daily performance analysis and providing weekly detailed sales reports.

Assisting clients in making informed business decisions.

M&A Associates Inc.

Sales Director, 2003-2013 Baltimore/Silver Spring, MD.

Purchased, marketed and sold technological equipment and services to the federal government, higher education institutions, and private companies.

Directed and managed staffing, performance evaluations and general and day to day operations of the company as well as P&L responsibilities.

Sold Enterprise Software solutions.

Was responsible for generating over $18 million dollars of new and active business.

Translated business requirements to detailed functional specifications.

Determined project purpose, scope and cost/benefits.

Recruited, Managed and trained a staff of over 47 including field reps and in-house staff.

Traveled both locally and internationally to recruit and promote the business as well as field sales work, coaching and development.

Worked as lead IT Project Manager on several projects in planning, budgeting and overseeing entire scope of work and responsibilities.

Supported development team by tracking and resolving issues throughout life of projects.

Implemented new business processes and proactively working with end users and IT departments to manage changing business requirements.

Assisted in analysis of new releases of the assigned application and evaluating the impact of custom modifications and of new system functionality.

Company closed in November 2013.

Giorgio Armani Designs.

Sales Manager, 1997-2003 Washington, DC.

Managed a large volume of business and fashion supplies as well as conducting quarterly inventories.

Participated in the development of designs and execution of turnaround strategy for sales, marketing, retail and customer service.

Assisted in the development of questionnaires used to determine customer wants complaints and experiences.

Worked with Management in suggesting and implementing effective selling and promotional strategies.

Increased revenue and efficiency by 50% in every project assigned.


2018- Masters of Business Administration in Management, University Of Maryland, Baltimore, MD.

2004-2006- General IT and business courses, University of Baltimore, Baltimore, MD.

2001- Bachelors of Science in Economics and Management, University of Maryland, Baltimore, MD.

References: Available upon request.

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